Email problems?

[GazCBG]

Hi,

I noticed I am getting a errors, sometime when check my @ntlworld.com and @virginmedia.com account.

I don't have problem with my GMail accounts, I use my own domain on.

[alanbjames]

yeah im having Pop errors to on NTLWORLD

[Ken W]

Originally Posted by alanbjames

yeah im having Pop errors to on NTLWORLD

Same here with POP errors on ntlworld.com accounts.

[dave6x]

Originally Posted by Ken W

Same here with POP errors on ntlworld.com accounts.

I've been getting POP errors on my ntlworld.com accounts for several weeks.

[GazCBG]

Forgot to say it is POP3 I am checking by and it starting to get on my nervous, I also noticed it was slow to login to the webmail/Google mail via the web browser, where as other Google mail account were fine.

I don't think it Google Mail it self, as I have some Google Mail with my own domains and it works fine.

---

There is a 9 page post on VM Forums:
http://community.virginmedia.com/t5/...l/td-p/1891810

[dave6x]

Big-Gaz: I'm still getting the same issues with .ntlworld.com mail accounts that you are describing, i.e. errors on POP3 and very slow login on webmail, and agree that other gmail accounts I have are working fine both on POP3 and webmail.

[dave.m]

Same here, ntlworld POP3 errors and very slow login to webmail.

[Sigma]

I started that thread that Big-Gaz linked to.

The common factors seem to be: -

1. Getting error 0x800CCC0F sometimes when checking for new mail.

2. Slow download speeds when downloading emails.

3. Slow log in to webmail. When I log in, the progress bar that appears takes much longer to reach 100% than it did before these problems started.

Initially, VM staff went down the "it must be your settings" route, which is a sensible starting point, but it quickly became apparent that it's nothing to do with users' email settings.

People continued to complain and say that the issue was affecting them and on July 9th, a VM employee said that the issue had been escalated and a ticket had been opened (F002527705).

Nobody from Virgin replied to the thread for over 20 days, despite people asking for updates. Then a couple of days ago, the community manager posted to say that he was in touch with the email team and would be posting an update as soon as he had more info.

Today, I visited the forum and in another thread related to the exact same issue, a VM staff member has said that ticket F002527705 has been closed, because it was decided that it was users' email settings that were to blame after all and now we're back to square one again.

My email settings haven't changed in years. My settings are exactly as they should be, according to the web page that VM staff have linked me to. VM are quickly becoming the most frustrating company to deal with. It can takes days or even weeks to get a response from someone on the forums. Phoning the call centre is largely a waste of time as you get fobbed off with lies and promises that issues will be fixed soon, just to get you off the line.

[craigj2k12]

Its been the same for years, the POP servers seem to randomly not work for a couple of hours at a time every week or so, they are probably as badly congested as the rest of the network