SD : Well done Virgin Media

[howardmicks]

A friend of mine as been with Bt for nearly 35 years and i can believe what he as been charged by them,Had evening and weekend calls and option 1 broadband getting bills of near £56.
I contacted VM on is behalf and spoke to a chap call richard sorted out the 12 months half price deal on the vip package,I contacted bt to cancel is package and the attitude was a total disgrace asking for £152 to get out of is contract i asked him if it could be waivered or discounted and it was a no go is reply was have to see out is contract and cancel with vm,ll the arrogant bt chap was banging on about was bt sports i referred to it as a poor mans sky sports and finished the conversation with you may have won this round but you aint won the war.On contacting vm back richard spoke to his superviser and arranged a additional £50 credit to pay towards is cancellation bill.First class service well done vm
Game Set And Match to VM BT you are a disgrace !!!!!!!!!!

[alwaysabear]

Sounds about right my daughter had nothing but trouble with BT. She has just cut a great deal with VM at my suggestion for the Premier collection.

[Arthurgray50@blu]

I can assure you that BT is by far the worst company that l have ever had to deal with. Many years ago l was with BT, and if you have a big bill (and who hasn't) l was out of work at the time, called BT, who say if you have trouble paying the bill, call them.

BT cut me off without even a phone call and would be back on until l paid the money plus a desposit on the next bill. Horrible company to deal with.

With VM, l had the same problem - and VM, could not have been nicer, they arranged for me to clear my bill over a couple of months, and also gave me half price on everything until l found a job - thats how good they are.

Phone service 10/10 Tv and BB 5/10

[howardmicks]

Yer really impressed with them,my mate was well made up.Cant thank me enough for sorting the deal for him,just hope they don't let me down installation day now.Must admit if you ever have to call them they are always glad to help

[Chad]

Over the years I've seen many people posting horror stories about BT here on Cable Forum. Even with offers of free sport, people swear blind they'll never go back. Personally I've never had BT however it sounds like I may have dodged a bullet.

[Zee]

I think Virgin Media are the worst company in existence, and good luck streaming with the Virgin Media internet service.

Their entire service is a shambles, their phone constantly cuts off, you cant stream sites like youtube without buffering you get speeds of 1Mbps on a 100Mbps service and its somehow acceptable according to them, their mobile service is the absolute worse ever, Virgin Media are even worse than EE.

They may have provided good customer service but it means nothing when you'll likely (more than likely) experience problems with their service down the line, and they are big time liars too just like EE.

Oh well, im glad you and your friend are chuffed with the service so far!

[Sirius]

Originally Posted by Chad

Over the years I've seen many people posting horror stories about BT here on Cable Forum. Even with offers of free sport, people swear blind they'll never go back. Personally I've never had BT however it sounds like I may have dodged a bullet.

I have had BT and they are a step to far for me. NEVER AGAIN

[howardmicks]

Originally Posted by Zee

I think Virgin Media are the worst company in existence, and good luck streaming with the Virgin Media internet service.

Their entire service is a shambles, their phone constantly cuts off, you cant stream sites like youtube without buffering you get speeds of 1Mbps on a 100Mbps service and its somehow acceptable according to them, their mobile service is the absolute worse ever, Virgin Media are even worse than EE.

They may have provided good customer service but it means nothing when you'll likely (more than likely) experience problems with their service down the line, and they are big time liars too just like EE.

Oh well, im glad you and your friend are chuffed with the service so far!

Sorry to hear you have had problems bud,ive been with cable/vm 12 years and got to say service spot on.its weird everyone as differnt stories:experiences I suppose hopefully yours will be rectified

[Doug P]

Cannot agree more about BT they are dreadful.

[dilli-theclaw]

EVERY telecommunications company I've had dealings with have had pretty shocking customer service on occasion.

[howardmicks]

What going on at vm,there on fire at minute.ex wife was paying £75 per month for 20meg bb,TiVo box xl,basic box upstairs in daughters room and talk unlimited.rung retentions she now as for £58 per month 60meg BBQ TiVo box new VHd box upstairs xl and talk unlimited mre and pay less go vm !!!!!!!!

[Mick Fisher]

Originally Posted by dilligaf1701

EVERY telecommunications company I've had dealings with have had pretty shocking customer service on occasion.

Ain't that just the truth of it

But that's just CS, when it comes to phone, TV and BB services I have to agree with Zee. Over the years I gradually cancelled everything VM except BB but what with increasing management and never ending streaming issues I dumped VM BB for FTTC and am extremely satisfied.

Needless to say I went to sky for it rather than BT inspite of BT being cheaper

I was glad to dump my BT landline for sky talk at the same time.

My daughter even went to TALK TALK to get rid of BT. She says that things have not improved but she now gets a flaky sub 512K BB service for free instead of having to pay BT an arm and a leg. She had to pay around £150 to get out of her contract with BT. She wasn't best pleased but consoled herself that over time it would be worth it.

[the_pidgeon]

Think they are all a shambles if you are an existing customer, can't do enough for you if you are new.

[Doug P]

cannot agree. vm been very good to me...

[howardmicks]

Originally Posted by the_pidgeon

Think they are all a shambles if you are an existing customer, can't do enough for you if you are new.

Well my second post regarding the new deal for my ex wife proves otherwise for me anyway,it shouldn't be but sometimes it's down to who you speak to the chap who I spoke to for her new deal was fantastic and couldn't do enough a discount and more now you can't argue with that