V+ Customer service phoned me ref: Contract renewal

Khenryashley · 05-06-2013, 18:40

I have had 2 phone calls lately for VM customer service asking me to renew my contract.(runs out in 2 weeks) I currently have the VIP package with everything plus 2 additional boxes.
The carrot they dangled me was £3 off my line rental for 3 months.
(yes I had a good laugh too)
I asked why they have never called me in previous years.
His answer was "it's something new they were doing".
Forgive me for being sceptical but I am thinking this is a rather cheap ploy to stop people from jumping ship if they don't get BT sports.
My viewing habits are mainly around Football so until they confirm they are getting BT sport I will not be renewing.
I will then look into which way is going to be the cheapest to view all the football.
I politely told him where to go. He was a nice chap though.

Cheers
Ash

v0id · 05-06-2013, 19:28

My contract expired ohhh, 17 months ago. No one's ever phoned me up.

lewisnadasurf · 06-06-2013, 10:53

My contract expired a year ago, no phone call either.

johnasimmons · 06-06-2013, 10:55

Quote:

Originally Posted by lewisnadasurf

My contract expired a year ago, no phone call either.

I recently had a phone call as well but thought it was suspect so ditched it - I have been out of contract for over a year. Never been phoned about this before in the 20+ years I have been with Cable Camden/Cable London/TeleWest/VirginMedia...

coulsontom · 06-06-2013, 12:40

We left VIP for Sky and BT BB & Phone. It's working out cheaper to the tune of £580 over the course of the year due to offers.

Even at full price it's £213 cheaper.

Doug P · 06-06-2013, 18:22

Cannot see this BT sport thing being such a winner. With the notable exception of club rugby union and a few other bits the only selling point is the presenters. Which isn't a selling point at all for me.

kop32 · 07-06-2013, 10:11

Quote:

Originally Posted by Doug P

Cannot see this BT sport thing being such a winner. With the notable exception of club rugby union and a few other bits the only selling point is the presenters. Which isn't a selling point at all for me.

For me it is the 38 Premier League matches and up to 176 UEFA Europa League matches to name but two.

Superblade7 · 08-06-2013, 10:46

Quote:

Originally Posted by Khenryashley

I have had 2 phone calls lately for VM customer service asking me to renew my contract.(runs out in 2 weeks) I currently have the VIP package with everything plus 2 additional boxes.
The carrot they dangled me was £3 off my line rental for 3 months.
(yes I had a good laugh too)
I asked why they have never called me in previous years.
His answer was "it's something new they were doing".
Forgive me for being sceptical but I am thinking this is a rather cheap ploy to stop people from jumping ship if they don't get BT sports.
My viewing habits are mainly around Football so until they confirm they are getting BT sport I will not be renewing.
I will then look into which way is going to be the cheapest to view all the football.
I politely told him where to go. He was a nice chap though.

Cheers
Ash

I got one of those calls about two months ago as my contract expired in May. I'm currently on a loyalty deal with a monthly discount and was told that as this was running out soon, they could sign me up for another 12 months at the standard price. I pointed out that my loyalty deal didn't expire until May 2014 so how would signing up for 12 months at standard price be of benefit? They soon said thanks for your time and went!

johnasimmons · 08-06-2013, 11:01

I tend not to believe cold calls anyway - and this is what it is.

saabmania2 · 10-06-2013, 13:22

I'm 3 years out of date and refuse to get Tivo and upgrade until I know what is happening with BT Sports as a VIP customer we are losing ESPN soon and it's not being replaced with anything as it stands and no reduction in price, I for one will be leaving if they don't start catching up wth the competition as they are starting to severely lag behind in certain areas of the TV package shame as for me the the BB is spot on and so much better than the rubbish BT offers in my area (max speed WITH so called BT fibre in my area at a staggering 2.4MB

)

Doug P · 10-06-2013, 13:32

I understand what people think about losing ESPN but we have had a shedload of new channels lately and we had ESPN included due to a deal that BT evidently do not want to replicate. I look on having had ESPN included as a bonus which is a shame to lose but it is not VM's fault.

I simply do not agree VM are lagging if anything this has been their best year for improved service in yonks with the extra channels and the faster broadband.

saabmania2 · 10-06-2013, 13:42

what new channels have we had recently then? we've had a few renamed but I don't remember any new ones

harry_hitch · 10-06-2013, 13:42

Quote:

Originally Posted by saabmania2

I'm 3 years out of date and refuse to get Tivo and upgrade until I know what is happening with BT Sports as a VIP customer we are losing ESPN soon and it's not being replaced with anything as it stands and no reduction in price, I for one will be leaving if they don't start catching up wth the competition as they are starting to severely lag behind in certain areas of the TV package shame as for me the the BB is spot on and so much better than the rubbish BT offers in my area (max speed WITH so called BT fibre in my area at a staggering 2.4MB

)

I must disagree about the TV package lagging severely. VM have all the "important" channels they can get, albeit some only in SD. The HD varients VM don't have (with the possible exception of Universal) all have connections with News Corp. and most likely exclusivity deals, due to Sky helping set them up. The missing sports will never come, unless Sky are forced and Atlantic probably will come one day in the future. I cannot think of much else VM is missing.
IF you decide VM are not for you in the future after the BT sports deal is concluded, and you join BT, I fear you will then find a company that is severely lagging behind VM, let alone Sky.

Doug P · 10-06-2013, 13:46

I agree. There is something very worrying about BT and their set-up to me.

harry_hitch · 10-06-2013, 13:47

Quote:

Originally Posted by Khenryashley

I have had 2 phone calls lately for VM customer service asking me to renew my contract.(runs out in 2 weeks) I currently have the VIP package with everything plus 2 additional boxes.
The carrot they dangled me was £3 off my line rental for 3 months.
(yes I had a good laugh too)
I asked why they have never called me in previous years.
His answer was "it's something new they were doing".
Forgive me for being sceptical but I am thinking this is a rather cheap ploy to stop people from jumping ship if they don't get BT sports.
My viewing habits are mainly around Football so until they confirm they are getting BT sport I will not be renewing.
I will then look into which way is going to be the cheapest to view all the football.
I politely told him where to go. He was a nice chap though.

Cheers
Ash

I had a renewal a couple of weeks ago, purely to activate my spotify account. I have saved only £3 a month or so, but the nice lady on the phone said they would not offer me half price because I would up paying more than I currently was when the half price deal was up as VM recoup the costs in the remainder of the contract

!!!!