Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Network down?

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media TV Service
Reload this Page V+ : Pixellation on HD channels
Register FAQ Community Calendar

Pixellation on HD channels
Reply
 
Thread Tools
Old 03-04-2013, 15:28   #1
bonzoe
Inactive
 
Join Date: Jun 2003
Location: Sunny Scunny, North Lincolnshire
Posts: 1,068
bonzoe has much to be proud ofbonzoe has much to be proud ofbonzoe has much to be proud ofbonzoe has much to be proud ofbonzoe has much to be proud ofbonzoe has much to be proud ofbonzoe has much to be proud ofbonzoe has much to be proud ofbonzoe has much to be proud ofbonzoe has much to be proud of
Question Pixellation on HD channels
Recently I seem to be getting a lot of pixellation on HD channels, BBC1&2, ITV1&3 and Alibi. Also, sometimes picture freezes and box has to be reset to get HD back.

Is this a common problem?

Signal is 35dB, AGC 30
bonzoe is offline   Reply With Quote
Advertisement
Old 03-04-2013, 16:39   #2
moowow!
Inactive
 
Join Date: Feb 2011
Posts: 92
moowow! is an unknown quantity at this point
Re: Pixellation on HD channels
Contact virgin, this started happening to me and they sent a guy around to fit a booster and i had no problems since
moowow! is offline   Reply With Quote
Old 03-04-2013, 16:52   #3
denphone
Still alive and fighting
 
denphone's Avatar
 
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,678
denphone has a golden auradenphone has a golden aura
denphone has a golden auradenphone has a golden auradenphone has a golden auradenphone has a golden auradenphone has a golden auradenphone has a golden auradenphone has a golden auradenphone has a golden auradenphone has a golden auradenphone has a golden auradenphone has a golden auradenphone has a golden auradenphone has a golden auradenphone has a golden auradenphone has a golden aura
Re: Pixellation on HD channels
No problems down here but l hope you get the problem sorted out ASAP.
__________________
“The only lesson you can learn from history is that it repeats itself”
denphone is offline   Reply With Quote
Old 03-04-2013, 17:09   #4
scaseman
Inactive
 
Join Date: Jun 2010
Posts: 98
scaseman is an unknown quantity at this point
Re: Pixellation on HD channels
I had a booster fitted to stop this after about four engineer visits. It affected virtually all of my HD channels.
scaseman is offline   Reply With Quote
Old 03-04-2013, 17:44   #5
johnasimmons
cf.mega poster
 
johnasimmons's Avatar
 
Join Date: May 2006
Location: Camden, north London
Age: 66
Services: 500mb, 2 x TV360, Maxit TV, Sky Sports, Sky Movies, TNT Sports, Premier Sports, iPhone 14 pro max
Posts: 1,312
johnasimmons has reached the bronze age
johnasimmons has reached the bronze agejohnasimmons has reached the bronze agejohnasimmons has reached the bronze agejohnasimmons has reached the bronze agejohnasimmons has reached the bronze agejohnasimmons has reached the bronze agejohnasimmons has reached the bronze agejohnasimmons has reached the bronze age
Re: Pixellation on HD channels
It's your signal level, probably too low - you need to arrange a call out to sort it.
johnasimmons is offline   Reply With Quote
Old 03-04-2013, 19:29   #6
mickem01
Inactive
 
Join Date: Feb 2010
Posts: 13
mickem01 is an unknown quantity at this point
Re: Pixellation on HD channels
I'm currently experiencing the same problems on HD channels especially Discovery and National Geographic. Recently can't access Sky Sports 4 at all and the V+ box has recently started to drop channels. Been on the phone twice to Customer Support who assure me that all will be fixed by April 6.

They claim that this is a known fault in my area despite there being no mention of it on the service status page. I'll give them the benefit of the doubt and see if the service improves. If there's no improvement I'll be cancelling and heading back to Sky.

I would rather stay with Virgin as I feel it has the best all round TV package but I won't put up with a poor service for too long!
mickem01 is offline   Reply With Quote
Old 04-04-2013, 12:59   #7
bonzoe
Inactive
 
Join Date: Jun 2003
Location: Sunny Scunny, North Lincolnshire
Posts: 1,068
bonzoe has much to be proud ofbonzoe has much to be proud ofbonzoe has much to be proud ofbonzoe has much to be proud ofbonzoe has much to be proud ofbonzoe has much to be proud ofbonzoe has much to be proud ofbonzoe has much to be proud ofbonzoe has much to be proud ofbonzoe has much to be proud of
Re: Pixellation on HD channels
Thanks all for your responses, I'll give VM a ring and see what happens.
bonzoe is offline   Reply With Quote
Old 04-04-2013, 13:19   #8
spiderplant
cf.mega poster
 
Join Date: Jun 2003
Posts: 9,025
spiderplant has a pair of shiny starsspiderplant has a pair of shiny starsspiderplant has a pair of shiny stars
spiderplant has a pair of shiny starsspiderplant has a pair of shiny starsspiderplant has a pair of shiny starsspiderplant has a pair of shiny starsspiderplant has a pair of shiny starsspiderplant has a pair of shiny stars
Re: Pixellation on HD channels
Check it again first. There has been a fault in the Grimsby area this week. It was fixed this morning.
spiderplant is offline   Reply With Quote
Old 04-04-2013, 21:39   #9
HDFootyMan
Inactive
 
Join Date: Jun 2004
Location: Coventry
Services: Virgin Media 1TB TiVo, 500Gb TiVo, TV XL, 60Mb Broadband, Phone
Posts: 1,508
HDFootyMan has reached the bronze age
HDFootyMan has reached the bronze ageHDFootyMan has reached the bronze ageHDFootyMan has reached the bronze ageHDFootyMan has reached the bronze ageHDFootyMan has reached the bronze ageHDFootyMan has reached the bronze ageHDFootyMan has reached the bronze ageHDFootyMan has reached the bronze ageHDFootyMan has reached the bronze ageHDFootyMan has reached the bronze ageHDFootyMan has reached the bronze ageHDFootyMan has reached the bronze ageHDFootyMan has reached the bronze age
Re: Pixellation on HD channels
Is there a fault in the Coventry area too?

My dad and I both have pixellation on our boxes, I'm at my place right now and ESPN HD, Sky 1 and ITV 3 are unwatchable.
HDFootyMan is offline   Reply With Quote
Old 04-04-2013, 22:15   #10
spiderplant
cf.mega poster
 
Join Date: Jun 2003
Posts: 9,025
spiderplant has a pair of shiny starsspiderplant has a pair of shiny starsspiderplant has a pair of shiny stars
spiderplant has a pair of shiny starsspiderplant has a pair of shiny starsspiderplant has a pair of shiny starsspiderplant has a pair of shiny starsspiderplant has a pair of shiny starsspiderplant has a pair of shiny stars
Re: Pixellation on HD channels
Quote:
Originally Posted by HDFootyMan View Post
Is there a fault in the Coventry area too?
Not that I can see. Give them a call.

Quote:
Originally Posted by HDFootyMan View Post
ESPN HD, Sky 1 and ITV 3 are unwatchable.
No comment!
spiderplant is offline   Reply With Quote
Old 04-04-2013, 23:10   #11
HDFootyMan
Inactive
 
Join Date: Jun 2004
Location: Coventry
Services: Virgin Media 1TB TiVo, 500Gb TiVo, TV XL, 60Mb Broadband, Phone
Posts: 1,508
HDFootyMan has reached the bronze age
HDFootyMan has reached the bronze ageHDFootyMan has reached the bronze ageHDFootyMan has reached the bronze ageHDFootyMan has reached the bronze ageHDFootyMan has reached the bronze ageHDFootyMan has reached the bronze ageHDFootyMan has reached the bronze ageHDFootyMan has reached the bronze ageHDFootyMan has reached the bronze ageHDFootyMan has reached the bronze ageHDFootyMan has reached the bronze ageHDFootyMan has reached the bronze ageHDFootyMan has reached the bronze age
Re: Pixellation on HD channels
Quote:
Originally Posted by spiderplant View Post
Not that I can see. Give them a call.


No comment!
Just rang them, its a known fault in my area (all of the HD channels apart from ITV HD are unwatchable - cue joke about ITV channels are unwatchable anyway ).
HDFootyMan is offline   Reply With Quote
Old 05-04-2013, 12:41   #12
bonzoe
Inactive
 
Join Date: Jun 2003
Location: Sunny Scunny, North Lincolnshire
Posts: 1,068
bonzoe has much to be proud ofbonzoe has much to be proud ofbonzoe has much to be proud ofbonzoe has much to be proud ofbonzoe has much to be proud ofbonzoe has much to be proud ofbonzoe has much to be proud ofbonzoe has much to be proud ofbonzoe has much to be proud ofbonzoe has much to be proud of
Re: Pixellation on HD channels
Quote:
Originally Posted by spiderplant View Post
Check it again first. There has been a fault in the Grimsby area this week. It was fixed this morning.
I rang to report a fault, they said they could see a problem with my box (V+), so eng coming on Saturday.

There was no mention of a fault in Grimsby area, but must admit that pixellation was much reduced last night. We'll see what happens tomorrow, don't know what fault was seen with box.
bonzoe is offline   Reply With Quote
Old 06-04-2013, 16:21   #13
bonzoe
Inactive
 
Join Date: Jun 2003
Location: Sunny Scunny, North Lincolnshire
Posts: 1,068
bonzoe has much to be proud ofbonzoe has much to be proud ofbonzoe has much to be proud ofbonzoe has much to be proud ofbonzoe has much to be proud ofbonzoe has much to be proud ofbonzoe has much to be proud ofbonzoe has much to be proud ofbonzoe has much to be proud ofbonzoe has much to be proud of
Re: Pixellation on HD channels
Techie visited today and found signal levels too high and called out network guy to adjust. So far all OK
bonzoe is offline   Reply With Quote
Reply

« Previous Thread | Next Thread »

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT +1. The time now is 22:41.

Contact Us - Service Status - Cable Forum - Archive - Privacy Statement - Terms of Service - Top

Server: osmium.zmnt.uk
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2026, vBulletin Solutions Inc.
All Posts and Content are © Cable Forum
Copyright © 2026 Cable Forum Hosted On Hetzner Cloud