TalkTalk Contract Cancellation

[hedgie]

Hi,

Does anyone have any experience of cancelling a TalkTalk Contract?

A friend of mine had TalkTalk fibre intheir old house on a 30Mb connection.

When she moved house she was told it was a £250 cancellation fee or they would move her for free to her new property.

After being promised the same service, and after two engineer visits they have now said they can't provide the Fibre service at the new property and as of today there is no functional broadband connection at all. One engineer actually said that the high power of fibre boradband could cause damage to the wiring in the phone socket, and burn out the router !!!

Does anyone think that not being able to provide the same service is sufficient grounds to cancel the contract? I have asked my friend to write to them and state she is in dispute over the poor service.

The staff have actually been quite threatening, before the second enginner came out all they would say was our network is fine it must be your house wiring, we will charge you if its your fault. When the engineer came out checking the house wiring was all he did. One of their call centre staff actually wanted me to tell them what equipment their engineer had installed.

All in all very poor.

Any thoughts on our chances of being able to cancel without penalty.

[hedgie]

Update;

TalkTalk have backed down. after a week they stil havent been able to get any sort of broadband working. They have checked their records and admitted that they should never have extended the contract as part of the move, they admitted they never checked availability and have no record of their engineer visiting the house despite two of us being when he came.

Shame is its not a cabled street, why would you not install cable in a new estate in a town that has extenive cable infrastructure !!!

Lets see what Sky can do now !!

[hedgie]

Update 3

After a what I consider a well written Letter success TalkTalk have actually backed down apologised and closed the account. There was Another threatening letter stating they were taking legal action in the mix but all in all a result