Speed Doubling Delay

Mullington · 21-10-2012, 11:34

This morning I just remembered the numerous emails and TV adverts saying my speed was being doubled.
This was all pencilled in for October 2012 for my postcode area. Great, I thought but it's almost the end of October now and I've not noticed a difference.
So I just went to the website, entered my postcode and low and behold we're now on for March 2013-August 2013.

That's quite a delay by any stretch of the imagination. Is my experience common in this roll out?

Jumping · 21-10-2012, 12:08

Yes its very common there are several posts on here about changes to the roll out schedule.

It looks like Southampton (AndyCalling) is the first area that has been properly fully doubled.
http://www.cableforum.co.uk/board/12...lling-out.html

Mullington · 21-10-2012, 15:00

Thanks Jumping. It's quite a delay isn't it

qasdfdsaq · 21-10-2012, 15:02

I'm sure there's been several threads about this already...

RealDiamond · 21-10-2012, 15:04

Theres only a delay in automaticly moving up.
You can manualy move up WITH OUT pay any thing extra.
buy using the Phone... 150 option..

ZERO fees and completely free upgrade....

The 30Mb/s down was not realy a big deal but the 2Mb/s upload from 1Mb/s is realy welcome..

qasdfdsaq · 21-10-2012, 15:09

Since you should be on 3Mb/s upload but you cannot get it, there is clearly also a delay in manually moving up.

thenry · 21-10-2012, 16:00

what tier are you on at the moment and what VM equipment have you got?

Taf · 21-10-2012, 16:55

Quote:

Originally Posted by RealDiamond

Theres only a delay in automaticly moving up.
You can manualy move up WITH OUT pay any thing extra.
buy using the Phone... 150 option..

ZERO fees and completely free upgrade....

Really?

General Maximus · 21-10-2012, 17:21

ya, it is called a requested re-tier

RealDiamond · 22-10-2012, 02:19

Quote:

Originally Posted by General Maximus

ya, it is called a requested re-tier

Yep Completely free for me.

Free super hub, Free installer bloke (if you want one, was told installer bloke would be quicker than post man for my location), free flick of the switch after install to activate it.

10Mb/s / 1Mb/s
to
30Mb/s / 2Mb/s
More than double on download and nearly over a year early...( No waiting till march 2013 for me. )

Notice the charges section for installs and equipment is Â£0.00.
Telephone and on demand charges were Â£5.22...
The 35p was the price change I was due anyway for staying on my deal...
( The bill would have been less but I had to phone a few people more that month... )

vmfriend · 22-10-2012, 19:03

Quote:

Originally Posted by RealDiamond

Theres only a delay in automaticly moving up.
You can manualy move up WITH OUT pay any thing extra.
buy using the Phone... 150 option..

ZERO fees and completely free upgrade....

The 30Mb/s down was not realy a big deal but the 2Mb/s upload from 1Mb/s is realy welcome..

Perhaps for you but when I enquired recently I was told I couldn't have a speed upgrade early. (although they reduced the price of my packages)

I was speaking to retentions, I wasn't that bothered about the speed increase to be honest but I was trying to get the best deal I could.

To the OP yes there have been delays, it's unfortunate but sometimes the best laid plans have to change, it's probably why companies are reluctant to publish such deadlines. (in reality they probably felt compelled to do so to try and retain customers, I guess it's possible it's backfired somewhat)

qasdfdsaq · 23-10-2012, 03:56

Quote:

Originally Posted by vmfriend

To the OP yes there have been delays, it's unfortunate but sometimes the best laid plans have to change

Five times in a row over five years is more than "but sometimes"

General Maximus · 23-10-2012, 08:33

Quote:

Originally Posted by vmfriend

yes there have been delays, it's unfortunate but sometimes the best laid plans have to change

by a month or so, but not put everything back by 9 months. They obviously announced an initiative and rollout scheudule for publicity which they knew they had no intention of sticking to. As many have said before, I would rather remain in the dark and be plesantly surprised one day with an upgrade rather than have to wait 2 years with multiple disappointments.

One of the first steps in change management is to access the level of works which needs to be completed in order to estimate cost and time scale. VM knows what their infrastructure is and what equipment is required to upgrade each area and the man power it is going to require. I can understand a few parts not turning up etc (although you would hope they were ordered in advance) but unless all the engineers have done a mass resignation what is the excuse for putting so many areas back by 9 months?

Poor planning........

Taf · 23-10-2012, 13:12

Quote:

Originally Posted by General Maximus

ya, it is called a requested re-tier

Well I gave them a call, asked for the free "requested re-tier" and the line went quiet for a long time.

Then I was asked to explain what it was. I did so, and was told the only way I can get a speed increase is to PAY for it.

Or did I get through to the wrong person.

23-10-2012, 13:59

Quote:

Originally Posted by Taf

Well I gave them a call, asked for the free "requested re-tier" and the line went quiet for a long time.

Then I was asked to explain what it was. I did so, and was told the only way I can get a speed increase is to PAY for it.

Or did I get through to the wrong person.

Taf, when you called them did you get a UK or India or Manila CS rep?