Virgin Media on-line complaints
13-10-2011, 21:45
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#1
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cf.mega poster
Join Date: Jan 2010
Location: Edinburgh
Services: SKY Family, SKY Broadband Unlimited, YouView, Netflix, Amazon Instant Video, Boxnation
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Virgin Media on-line complaints
Can anyone provide me with a link so I can make a complaint / give feedback to Virgin?
I posted in their community forum over a week ago without reply. I've tried here:
https://help.virginmedia.com/system/...LATION_REQUEST
But none of these options are suitable. I'm looking to raise an issue with their TV service. There used to be a form you could complete on-line until they jazzed up their site about 8 months ago.
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13-10-2011, 21:58
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#2
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cf.geek
Join Date: Jan 2006
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Re: Virgin Media on-line complaints
On the page you have linked to select 'billing & payments', choose your type of connection and then select the option for making a complaint, then click the next button at the bottom to bring up a webform.
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13-10-2011, 22:00
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#3
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Virgin Media on-line complaints
If you have a complaint about a fault with your services then it's Fault with your service > I have Cable Services > I want to make a complaint
If it's an actual fault, you can't yet report it online apart from through the forums
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13-10-2011, 22:02
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#4
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cf.mega poster
Join Date: Jan 2010
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Re: Virgin Media on-line complaints
Quote:
Originally Posted by djmagnifique
On the page you have linked to select 'billing & payments', choose your type of connection and then select the option for making a complaint, then click the next button at the bottom to bring up a webform.
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thanks for the info
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14-10-2011, 15:13
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#5
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Inactive
Join Date: Jan 2011
Location: Northwest
Posts: 2,249
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Re: Virgin Media on-line complaints
Twitter or Facebook ..
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14-10-2011, 16:38
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#6
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cf.mega poster
Join Date: Sep 2003
Posts: 12,047
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Re: Virgin Media on-line complaints
Quote:
Originally Posted by Nopanic
Twitter or Facebook ..
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What happens when you dont use these social networking sites?
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14-10-2011, 17:55
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#7
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 68
Services: Premiere Collection
Posts: 43,499
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Re: Virgin Media on-line complaints
Quote:
Originally Posted by Chrysalis
What happens when you dont use these social networking sites?
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Quote:
Originally Posted by djmagnifique
On the page you have linked to select 'billing & payments', choose your type of connection and then select the option for making a complaint, then click the next button at the bottom to bring up a webform.
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OR
Quote:
Originally Posted by BenMcr
If you have a complaint about a fault with your services then it's Fault with your service > I have Cable Services > I want to make a complaint
If it's an actual fault, you can't yet report it online apart from through the forums
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15-10-2011, 08:14
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#8
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Inactive
Join Date: Jan 2011
Location: Northwest
Posts: 2,249
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Re: Virgin Media on-line complaints
Quote:
Originally Posted by Chrysalis
What happens when you dont use these social networking sites?
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As above or use the phone ....
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02-12-2012, 15:28
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#9
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Inactive
Join Date: Dec 2012
Posts: 1
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Re: Virgin Media on-line complaints
Quote:
Originally Posted by Chad
Can anyone provide me with a link so I can make a complaint / give feedback to Virgin?
I posted in their community forum over a week ago without reply. I've tried here:
https://help.virginmedia.com/system/...LATION_REQUEST
But none of these options are suitable. I'm looking to raise an issue with their TV service. There used to be a form you could complete on-line until they jazzed up their site about 8 months ago. |
mate i wouldnt even bother complain,virgin are a bunch of useless assholes,you would be better of writing a letter of complaint asking them to terminate your contract ,you have to write at least 3 letters for them to take it seriously,get it stopped and join sky or something,i been with virgin and all they do is lie about the speed and rip everybody off,go google virgin media complaints and you will see thousand of unhappy customers and i heard they delete all the complaints every so often which means they probably had millions of complaints 
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06-12-2012, 21:24
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#10
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Wisdom & truth
Join Date: Jul 2009
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Re: Virgin Media on-line complaints
@ Chad
So what happened? Was rubbishy right (I suspect he was)?
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