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it is either an area fault or it isnt. For them to say it is then the fault must have already been diagnosed and they should have a fault reference number. Have you had a look here:
Services: Maxit TV, M phone, 200MB BB, V6 TIVO, Super Hub3
Posts: 701
Re: NG 2 Outage
There is a fault shown, I'm in same area but TV, BB and Phone are fine:
Service Disruption: difficulties accessing webmail services
Reported on: Fri 29 Jun 2012, 10:45 PM
Estimated fix time: Sun 01 Jul 2012, 10:00 AM
Fault reference: F002062115
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