100M FINALLY!

slowcoach · 26-06-2012, 09:30

After months of trying to get my internet speed sorted, unsuccessfully, the modem started to drop out as soon as I connected to the internet. For the past couple of weeks Upload speed has been great but Download speed has been as low as 0.3 Mb/s a lot of the time.

Phoned VM yesterday morning and they sent a VM Tech round just after lunch, using his hand-held he saw that there was a problem in the CAB, a few minutes later he was back after replacing a couple of parts then he fitted an attenuator to the modem cable to bring down the Upload SNR and like magic the modem remained connected and the speed was now 104/9.5 Mb/s.
At Last!

26-06-2012, 10:10

Pleased to hear that you got it sorted slowcoach. Happy browsing

slowcoach · 26-06-2012, 13:02

I feel like I have come out of hibernation.

26-06-2012, 13:20

Mick Fisher · 26-06-2012, 14:37

Quote:

Originally Posted by slowcoach

I feel like I have come out of hibernation.

Welcome back.

slowcoach · 26-06-2012, 17:57

Quote:

Originally Posted by Mick Fisher

Welcome back.

Grief started at the beginning of April, first my upload was capped at 2.7 Mb/s for weeks, then when it was restored I had two weeks of full speed before the download speed problems.
Great VM Tech though, sussed it out right away, he came and went in less than 15 minutes and that included the time he was replacing bits in the CAB.
I called VM at 9.30 am on Monday, got straight through to UK and engineer was booked for the 12.00 â€“ 4.00 slot, actually arriving at about 2.30, brownie points all round for Monday, now all VM have to do is replicate that type of service across all fault calls.

Pbryanw · 27-06-2012, 01:48

Quote:

Originally Posted by slowcoach

Great VM Tech though, sussed it out right away, he came and went in less than 15 minutes and that included the time he was replacing bits in the CAB.
I called VM at 9.30 am on Monday, got straight through to UK and engineer was booked for the 12.00 – 4.00 slot, actually arriving at about 2.30, brownie points all round for Monday, now all VM have to do is replicate that type of service across all fault calls.

Yes, I've always had good service from VM Techs. I wonder if this kind of service is the norm, and tales you hear on forums like these are the exceptions, or it could very well vary largely from area to area?

(Btw, Your avatar is very cheery and made me smile - probably because it reminds me of reading Rupert Bear (I hope that's right) comics at my Nana's house when I was young.)

slowcoach · 27-06-2012, 02:19

Quote:

Originally Posted by Pbryanw

Yes, I've always had good service from VM Techs. I wonder if this kind of service is the norm, and tales you hear on forums like these are the exceptions, or it could very well vary largely from area to area?

(Btw, Your avatar is very cheery and made me smile - probably because it reminds me of reading Rupert Bear (I hope that's right) comics at my Nana's house when I was young.)

I had the same sub-contractor out twice during the period and he seemed ready to jack the job in, not at all a happy bunny, total waste of time. All my other visits have been by VM Engineers and they have always sorted the problem there and then, not that I have had many problems with the broadband, well not until the upgrade work started anyway.

You are right, it is Rupert Bear. I got the Annual for Christmas when I was very young, spent many happy hours reading it.