Superhub 60mb upgrade

Killerbob · 13-04-2012, 10:15

Yesterday I got upgraded to 60MB internet and the engineer said it would take up to 24hours until I get them speeds. But now it has been 24hours and the best speed I can get from the wireless is 10-12mbps and from the wired connection I can get 30mbps. Is there anything I could check on the superhub it self to make sure its working properly.

http://www.speedtest.bbmax.co.uk/res...007&v=15535975

thenry · 13-04-2012, 10:54

could you post up your connection stats.

log into your SH. put this into your web browser and hit enter

192.168.100.1

login defaults...
username: admin
password: changeme

click on advanced settings below the 3 box

then connection within the left hand column.

Sherlock Holmes · 13-04-2012, 10:55

Quote:

Originally Posted by Killerbob

Yesterday I got upgraded to 60MB internet and the engineer said it would take up to 24hours until I get them speeds.

Complete and utter rubbish! You should get the correct speeds as soon as theyve sent the new config through. Mine was upped from 10 to 60 yesterday and I instantly started getting 60 meg while the engineer was still here.

I see your upload speed is correct. Try rebooting the modem again, and if your using your own router, remove it and try connecting the superhub straight into the pc to eliminate your router as the problem. For the record Im running my superhub in modem mode with my own buffalo 300Mbps N router.

Cheers

Killerbob · 13-04-2012, 10:57

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 299000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 50 55616000 Kbits/sec 299000000 Hz -3.7 dBmV 38.4 dB Hybrid
Locked QAM256 51 55616000 Kbits/sec 307000000 Hz -4.1 dBmV 38.3 dB Hybrid
Locked QAM256 52 55616000 Kbits/sec 315000000 Hz -4.5 dBmV 38.1 dB Hybrid
Locked QAM256 53 55616000 Kbits/sec 323000000 Hz -4.8 dBmV 38.0 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 4 20480 Kbits/sec 45800000 Hz 47.5 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 25960
Max Traffic Rate 66000000 bps
Max Traffic Burst 10000 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 2389
Max Traffic Rate 3072000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort
Current System Time:Fri Apr 13 10:57:24 2012

thenry · 13-04-2012, 11:06

your on 60meg.

when testing max speeds do it via ethernet not wireless. try > www.speedtester.bt.com/

whats the specs of your wired desktop system? and laptop?

download inSSIDer onto a wireless capable device/laptop and run the program. itll scan for all reachable networks. note which channel each uses then set your network to use a channel that isnt in use. the channel numbers will range from 1-13.

www.metageek.net/products/inssider/

----

to change wireless channels on the SH...

log into your SH. put this into your web browser and hit enter

192.168.100.1

login defaults...
username: admin
password: changeme

click on advanced settings below the 3 box

then wireless settings within the left hand column.

also test changing mode from 300 to 145.

Sherlock Holmes · 13-04-2012, 11:07

Downstream power could be a little better, optimum is above -3 dBmV, but I dought thats causing the low speeds since your well within tolerance.

thenry · 13-04-2012, 11:10

could be.. may be

Killerbob · 13-04-2012, 11:56

On my wired computer i get a constant 62mpbs now after changing nothing and I changed upto 300mbps to 145mbps and can get 20mbps on wireless which is still no where near

thenry · 13-04-2012, 11:58

did you change the wireless channel to one that isnt in use? try 13.

whats your laptop specs?

Killerbob · 13-04-2012, 12:03

Im using a wireless usb for my computer. I just changed the channel to 13 and made the speed go down to 14mbps.

Do you mean processor, graphics card etc specs?

thenry · 13-04-2012, 12:10

what adapter you got, whats the wireless strength and yes those specs please

Killerbob · 13-04-2012, 12:23

Windows 7 64bit

Intel Core 2 Quad CPU @2.66GHz
4.00GB RAM
Nvidia 250gtx geforce

Sitecom wireless networking 54g usb adapter 54g wl-608 Signal strength Excellent

thenry · 13-04-2012, 12:25

call VM and ask for the free wireless USB adapter

Killerbob · 13-04-2012, 12:27

Ok, I have tested all channels and channel 6 seems to be the best for me and I have changed it from 300mpbs to 145mpbs and can now get 25.97mbps so far

Killerbob · 13-04-2012, 14:57

I have been monitoring the quality of my broadband since this morning and so far it is this.

I think the big red lines are when I turned my router off to change settings but im not sure.