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Are Virgin buying themselves time with this?
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Old 16-08-2011, 17:28   #1
bajillions
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Are Virgin buying themselves time with this?
I had 50M installed last wednesday and I haven't had any consistency at all. I phoned them today to cancel and they claim they can fix it but conveniently the engineer cant come out til after my 7 day cooling off period. They said something about my signal being too high. Just now I'm getting 2.1mb and havent managed to hit 50 sinc the day after it was installed no matter what time I try it.

Any ideas or advice?
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Old 16-08-2011, 17:31   #2
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Re: Are Virgin buying themselves time with this?
Quote:
Originally Posted by bajillions View Post
I had 50M installed last wednesday and I haven't had any consistency at all. I phoned them today to cancel and they claim they can fix it but conveniently the engineer cant come out til after my 7 day cooling off period. They said something about my signal being too high. Just now I'm getting 2.1mb and havent managed to hit 50 sinc the day after it was installed no matter what time I try it.

Any ideas or advice?
Do you know how to display your levels here, We can then see if they are to high
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Old 16-08-2011, 17:47   #3
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Re: Are Virgin buying themselves time with this?
Is this right?


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Old 16-08-2011, 18:50   #4
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Re: Are Virgin buying themselves time with this?
Yup, levels are on the high side, best wait for super tech to come along and confirm .. don't want to waste anyone's time

You need a tech to drop those for 50Mb mate, 7 day cooling off ? rubbish I would have thought, you're not getting the service now, you want a tech now.
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Old 16-08-2011, 22:59   #5
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Re: Are Virgin buying themselves time with this?
The money-back guarantee was 28 days last I knew...

---------- Post added at 23:59 ---------- Previous post was at 23:59 ----------

http://shop.virginmedia.com/money-back-guarantee.html
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Old 20-08-2011, 19:51   #6
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Re: Are Virgin buying themselves time with this?
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Originally Posted by qasdfdsaq View Post
The money-back guarantee was 28 days last I knew...

---------- Post added at 23:59 ---------- Previous post was at 23:59 ----------

http://shop.virginmedia.com/money-back-guarantee.html
I think its different if your upgrading.
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Old 21-08-2011, 20:32   #7
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Re: Are Virgin buying themselves time with this?
I think VM will probably agree to extending your 7 day period so it starts the day after your tech visits. If not ring tomorrow and tell them you're canceling an you'll probably get a bill credit and extended cancellation period.
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Old 24-08-2011, 00:47   #8
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Re: Are Virgin buying themselves time with this?
Make sure you get it in writing that they have, and if you don't get the letter within the days left cancel right away.

Sorry VM Staff but I wouldn't trust any of you that much :P

Just noticed original post date...

May aswell disregard what I said >.<
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Old 24-08-2011, 08:05   #9
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Re: Are Virgin buying themselves time with this?
Quote:
Originally Posted by DABhand View Post
Make sure you get it in writing that they have, and if you don't get the letter within the days left cancel right away.

Sorry VM Staff but I wouldn't trust any of you that much :P

Just noticed original post date...

May aswell disregard what I said >.<
I don't trust me either ..
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