V+ Re-booting

telegramsam · 15-05-2011, 00:57

3 days in a row now my v+ box has re-booted itself for no apparent reason. Does anyone know why this is happening as it`s very anoying! When it happened on Thursday it caused one of my recordings to fail (Chuck). Incidently does anyone know when or if that episode is repeated before the next new one is shown?

Stephen · 15-05-2011, 08:59

What V+ model is it? Samsung or SA? Also how long have you had it?

jb66 · 15-05-2011, 10:56

Does it matter how long he has had it? I hate when call center say "oh its 4 years old you must need a new one", then I find the reason why its rebooting fix it and the customer insists that the call center said they would get a new box.

Stephen · 15-05-2011, 11:07

If it's an old SA it could just be knackered.

When my SA starting failing, the tech took one look and just replaced the silver SA with a newer black SA.

Also it's handy together as many details about the box so I can try and help.

jb66 · 15-05-2011, 11:10

Even if its a "new" SA it'll still be refurbished, so in theory all SA v+ boxes are "old"

Stephen · 15-05-2011, 11:12

That is neither here nor there. I am simply trying to help the op.

jb66 · 15-05-2011, 11:20

ok...

scenario 1

how old is the box... 4 years... its old its probably duff you need an engineer

scenario 2

how old is the box.. 3 months old... its probably a duff box you need an engineer

The things that can fix a SA box rebooting is check the upstream is below 55db, check SNR is good and do a drive format, most technicians just swap the box anyway as once the SA starts misbehaving and you dont swap it out you usually visit the same customer later that week and have a repeat fault against your name.

Peter_ · 15-05-2011, 11:38

Quote:

Originally Posted by jb66

Does it matter how long he has had it? I hate when call center say "oh its 4 years old you must need a new one", then I find the reason why its rebooting fix it and the customer insists that the call center said they would get a new box.

Actually no agent says that because they follow a diagnostics flow which may require them to send out an enginee,r but before hand the customer may be asked to monitor the issue and on the 3rd call an engineer is sent out who will at that point swap the box.

jb66 · 15-05-2011, 11:53

I've had jobs with the title, "the customer has the pace box".

telegramsam · 15-05-2011, 13:06

Quote:

Originally Posted by Stephen

What V+ model is it? Samsung or SA? Also how long have you had it?

It`s a SA model. I`ve had it about 3 years.

Peter_ · 15-05-2011, 15:17

Quote:

Originally Posted by jb66

I've had jobs with the title, "the customer has the pace box".

They should follow the flow and if it says replace then that would be in the notes or if old enough you work order would say replace especially certain models.

Stephen · 15-05-2011, 15:54

Quote:

Originally Posted by telegramsam

It`s a SA model. I`ve had it about 3 years.

Has it happened again? Do you have a lot of content on the hard drive?