help, need proof

[mogg]

My wife works on line for a company, who have somewhat tolerated the down times of my broadband, though of late, they not too happy with my wife, and are asking that she send proof that an engineer from virgin has visited...
when i asked the guy that came, he said sure, i'll just log in to here, and that'll prove i was here, and then left...

is there any way i can get some sort of proof, written preferably to show he was here?
thanks for you time

[craigj2k12]

you can phone virgin, with your wifes employees present and they can confirm the dates and times of engineer visits

---------- Post added at 12:47 ---------- Previous post was at 12:46 ----------

...you will need to confirm your identity before your wifes employees speak with them i.e. give your permission for the information to be given

[mogg]

ok, thanks, maybe a feedback form in email might be sufficient for them

[RobboEdin]

Is this a business BB or the residential one?

The SLA's are completely different, I would have thought.

[pip08456]

Originally Posted by RobboEdin

Is this a business BB or the residential one?

The SLA's are completely different, I would have thought.

The SLA's are different for a good reason. There's a difference in Business BB and residential.

Those who complain about problems with a residential cnnection when they are actually using it for work should look at changing to a buisiness connection and having a back-up service for emergencies even if it is only a 3G wireless dongle.

Unfortunately I have no sympathy at all for those using residential services for business purposes.

[mogg]

it is a res yes, though are going to change over to a business one

[pip08456]

Don't forget the back up option either.

I apologise for being negative but it is common sense when relying on your connection to earn an income.

[Stephen]

Originally Posted by mogg

it is a res yes, though are going to change over to a business one

If you are using the connection mostly for working then you should be using a business broadband package.

[craigj2k12]

Originally Posted by Stephen

If you are using the connection mostly for working then you should be using a business broadband package.

i cant see that there are any rules that make this a compulsory option?

[pip08456]

Originally Posted by craigj2k11

i cant see that there are any rules that make this a compulsory option?

There aren't any, the SLA is different though. If someone is relying on their connection to earn an income although they don't have to be on a business connection they can't complain about the lack of alacrity in the problem being solved.

You get what you pay for!

Not having a back-up system in place is also stupid as is your post (sorry).

[Stephen]

Am sure it's in the t&cs that you shouldn't be using a residential service for business or commercial use. Could be wrong though.

[pip08456]

Originally Posted by Stephen

Am sure it's in the t&cs that you shouldn't be using a residential service for business or commercial use. Could be wrong though.

You could well be right, I didn't bother to check. I just relied on common sense which seems to be in short supply nowadays.

[Nopanic]

Originally Posted by craigj2k11

i cant see that there are any rules that make this a compulsory option?

Originally Posted by Stephen

Am sure it's in the t&cs that you shouldn't be using a residential service for business or commercial use. Could be wrong though.

You are responsible for the way the services are used. You must not use the services to do any of the following acts or allow anyone else to use the services to do the following acts:
a. Send a message or communication that is offensive, abusive, defamatory (damages someone's reputation), obscene, menacing or illegal;
b. Cause annoyance, nuisance, inconvenience or needless worry to, or break the rights of, any other person;
c. Perform any illegal activity;
d. Break, or try to break, the security of anyone else's equipment, hardware or software;
e. Deliberately receive, use, own, post, transmit or publish obscene material (including, but not limited to, child pornography);
f. Upload, download, post, publish or transmit any information, material or software that is protected by copyright or other ownership rights without the permission of its owner;
g. Copy, distribute, attempt to disassemble, decompile, create derivative works of, reverse-engineer, modify, sub-license, or use for any other purposes any software or equipment we and/or Virgin Media Entertainment provide except:
- as set out in Section S in respect of open source software; and
- that you may make a back-up copy of the software we provide for your personal use;
h. Use any services (including, but not limited to, phone services) for commercial or business purposes;

[craigj2k12]

b. Cause annoyance, nuisance, inconvenience or needless worry to, or break the rights of, any other person;

telfordcable could have his 100mb connection taken away by VM!!

[Chrysalis]

to be fair hes not complaining about the actual downtime but just asking for way to get proof of it.