V HD Wow -Excellent service-Skysports activation

doog442 · 07-05-2011, 12:09

Not often I say this about Virgin after numerous Issues with the broadband side of things!!

I decided to add the Skysports HD package for my M+ service for the end of season football play offs etc (only for one month)

Did it by phone and it was activated within about 3 minutes. I was expecting something early next week

Thankyou Virgin

07-05-2011, 12:14

Quote:

Originally Posted by doog442

Not often I say this about Virgin after numerous Issues with the broadband side of things!!

I decided to add the Skysports HD package for my M+ service for the end of season football play offs etc (only for one month)

Did it by phone and it was activated within about 3 minutes. I was expecting something early next week

Thankyou Virgin

yep i had the same experience with the movies package .One word of warning though if you only want it for a month then cancel it now as it will automatically be activated for the next month if you leave it too late and it takes a month to cancel

doog442 · 07-05-2011, 12:19

Quote:

Originally Posted by martyh

yep i had the same experience with the movies package .One word of warning though if you only want it for a month then cancel it now as it will automatically be activated for the next month if you leave it too late and it takes a month to cancel

I thought the cancelling aspect might not be clear cut. Its definitely one month is it?

denphone · 07-05-2011, 12:21

Yes it is.

carlwaring · 07-05-2011, 12:24

Quote:

Originally Posted by doog442

Did it by phone and it was activated within about 3 minutes. I was expecting something early next week

"within an hour, no more than 24" is the norm; but 3 mins?! Nice

doog442 · 07-05-2011, 12:25

Ok thanks for that - will ring and cancel (only booked it 24 minutes ago

)

cheers

07-05-2011, 12:27

Quote:

Originally Posted by doog442

Ok thanks for that - will ring and cancel (only booked it 24 minutes ago

)

cheers

maybe one of VM staff will give you better advice on when to cancel or query it with CS so you know exactly the best time to cancel ,because when i cancelled i ended up paying an extra month because i left it too late

carlwaring · 07-05-2011, 12:29

Just cancel the day before. Also, I would only add any extra Premium channels on the first day of my billling cycle to avoid confusing "partial months service" issues.

denphone · 07-05-2011, 12:32

Yes thats a great idea as you can end up with quite a large monthly bill for your next bill.

doog442 · 07-05-2011, 12:38

My last bill date was 14th April. Ideally I need the package from 9th May until 1st June but I have it from today now. Whens the best time to cancel it?...sorry im getting slightly confused here..cheers

denphone · 07-05-2011, 12:41

Best to ask somone like Digital Fanatic or Hugh.

carlwaring · 07-05-2011, 13:25

As I said, from experience, just cancel the day before. In your case, June 6th.

doog442 · 07-05-2011, 13:36

Quote:

Originally Posted by carlwaring

As I said, from experience, just cancel the day before. In your case, June 6th.

sorry, ive got you now, you mean cancel the day before the month is up. I was having a bit of a blonde moment there, will do exactly that,many thanks

passingbat · 07-05-2011, 13:50

I'm not absolutely certain on this, so it's worth checking, but I think if you go over the month by, say, one day, you won't pay another month's worth, you'll just be charged proportionally for the extra day. You take premium services for a minimum of 30 days, not 30 days at a time.

carlwaring · 07-05-2011, 14:12

Yes, that is true. But keeping it to mutliples of 30 days will ensure no "partial months service" bill confusion