Superhub Internet Dropping on 30 meg

Wario · 29-04-2011, 10:31

I have had a Superhub for a while and its had no real issues but just recently it's started to lose the internet connection.

I have my PS3 wired to the hub and an iMac connected wirelessly.

No idea if this is the correct information but I will post it anyway:-

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 307000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 22 55616000 Kbits/sec 307000000 Hz 0.8 dBmV 38.5 dB Hybrid
Locked QAM256 21 55616000 Kbits/sec 299000000 Hz 1.3 dBmV 38.5 dB Hybrid
Locked QAM256 23 55616000 Kbits/sec 315000000 Hz 0.8 dBmV 38.2 dB Hybrid
Locked QAM256 24 55616000 Kbits/sec 323000000 Hz 0.4 dBmV 38.2 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 3 20480 Kbits/sec 45800000 Hz 48.9 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 23080
Max Traffic Rate 33330000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 21354
Max Traffic Rate 3333000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort
Current System Time:Fri Apr 29 10:25:01 2011

Any help most appreciated

craigj2k12 · 29-04-2011, 10:44

do your lights flash blue?

iv heard stories with the new firmware giving the 'blue light of death'

29-04-2011, 10:47

Mine are flashing blue now and always have done, even prior to the duff firmware updates, I thought this was normal.

Wario · 29-04-2011, 10:47

From top to bottom- Blue green blue

Blue lights flash when internet is whirring away

Fspiders · 29-04-2011, 10:47

There was an upgrade a few days ago and a lot of people who had no problems before the upgrade have now got drop outs. My drop out was so severe I blew the hub switching it off and on every ten minutes. Got a new one coming and VM agent told me that the upgrade had corrupted my hub and that it was just a minority that would have this problem.

Maybe you're a minority too

My top blue light was steady and flashed when data was transmitting until the upgrade then it flashed continually. middle light was green and wireless was continuous blue. When it blew all turned continuous blue.

Regards.

Wario · 29-04-2011, 10:50

It's been fine for weeks, well i haven't noticed anything anyway. It happened three times in 2 hours today.

Checked my air port on the mac and within about 30 seconds it had re connected.

'puter is actually in the same room as the Hub, just not quite near enough or tidy enough to run a cable to it.

Fspiders · 29-04-2011, 10:54

You could try the reset pin. I found the worst about this problem was the network denial when it re-connected. nightmare

Regards.

29-04-2011, 10:54

so, they've stuffed the R26 update as well... oh my.

Fspiders · 29-04-2011, 10:58

I'm not so sure if it was the R26 or the fact that at the same time as the R26 upgrade they upgraded my 1mb upload to 3mb. 2 upgrades at same time could have caused my problem.

Regards.

Wario · 29-04-2011, 10:59

Tried the reset, hasn't dropped yet. The thing is, you don't necessarily notice the drop in Internet when you're doing day to day Internet browsing as it could drop out whilst reading a website and it's come back on before you've even noticed it's gone.

I do however notice that it drops when I use my PS3 as a media server and I'm streaming films over to it.

What was the exact date of the update?

Fspiders · 29-04-2011, 11:48

Think mine was early Friday morning of the 22nd.

Wario · 29-04-2011, 15:13

Does it automatically update?

pip08456 · 29-04-2011, 15:33

Yes.

Chrysalis · 29-04-2011, 19:01

is when all 3 steady blue its hosed?

whats the middle one been blue mean?

mine was blue green off, bottom one is obviously wireless as that is off with my wireless disabled.

Wario · 29-04-2011, 22:18

Are you asking me a question? Or is this someone from the VM call Centre?