Wife has account with VM BB but can I get one of the new deals!

otguk · 16-05-2011, 18:54

Evening.

As you can see am/we are not new VM customers. Over a year ago we stopped everything and just kept 10meg BB for Â£27.50 a month.

As title says, the service is in my wifes name (maiden name, married 10 years now :-)) so what am asking is can she cancel and I would ask for one of the new deals, as a new customer?

Thanks.

RobboEdin · 16-05-2011, 19:01

You have to wait three months after cancellation before you can become a new customer.

otguk · 16-05-2011, 20:27

So its only one account per house?

All we want is 30 meg BB/tv/Phone for around Â£40..... Wife said she asked about getting 30 meg BB and they started talking about install charges and Â£60/70 a month.

So there is no point in my wife cancelling BB as I, who does not have VM account, cant take advantage of any offers VM have?

Could this never happen....

Quote:

"What about my son, whose 18 (paying rent), he wants sky-sports/porn does he have to wait until he moves out of my home?"

Quote:

"My wife walks out on me, no longer living at this address?"

Peter_ · 16-05-2011, 21:09

Quote:

Originally Posted by otguk

So its only one account per house?

All we want is 30 meg BB/tv/Phone for around Â£40..... Wife said she asked about getting 30 meg BB and they started talking about install charges and Â£60/70 a month.

So there is no point in my wife cancelling BB as I, who does not have VM account, cant take advantage of any offers VM have?

Could this never happen....

Your son would have to move out to a Virginmedia provisioned property and order his own services.

You could do a transfer of responsibility which would just give you control of your wifes account with the requisite proof.

You do have to wait 3 months which is precisely to prevent what you want happening.

Your best bet is to call in on 150 and choose the option "Thinking of leaving us" and see what they can offer.

BenMcr · 16-05-2011, 23:34

Quote:

Originally Posted by otguk

All we want is 30 meg BB/tv/Phone for around Â£40..... Wife said she asked about getting 30 meg BB and they started talking about install charges and Â£60/70 a month.

I would check what you were quoted. If you really do only have BBI, then adding TV and Telco should get you the current ongoing price for those services

So M+ TV, 30Mbit BBI and Telephone would be Â£37.99 a month

18-05-2011, 20:41

Quote:

Originally Posted by otguk

Evening.

As you can see am/we are not new VM customers. Over a year ago we stopped everything and just kept 10meg BB for Â£27.50 a month.

As title says, the service is in my wifes name (maiden name, married 10 years now :-)) so what am asking is can she cancel and I would ask for one of the new deals, as a new customer?

Thanks.

Just call retentions (press # if you're leaving) and ask for advertised deal - you'll get it <<<guaranteed>> provided you are prepared to start a new contract

Peter_ · 18-05-2011, 20:46

Quote:

Originally Posted by JethroUK

Just call retentions (press # if you're leaving) and ask for advertised deal - you'll get it <<<guaranteed>> provided you are prepared to start a new contract

Which is what I have already stated above.

beasty54 · 18-05-2011, 21:07

Quote:

Originally Posted by RobboEdin

You have to wait three months after cancellation before you can become a new customer.

Not if the new account is in a different name you dont, thats what the OP is asking. The wife cancels and then as soon as its cut off the husband can order new services because it will be in a different name. The only problem is the week or 2 without any services at all.

RobboEdin · 19-05-2011, 10:43

Quote:

Originally Posted by beasty54

Not if the new account is in a different name you dont, thats what the OP is asking. The wife cancels and then as soon as its cut off the husband can order new services because it will be in a different name. The only problem is the week or 2 without any services at all.

Read post #4 from a Virgin Media employee. The system is smart enough to stop this situation.

Peter_ · 19-05-2011, 10:45

Quote:

Originally Posted by beasty54

Not if the new account is in a different name you dont, thats what the OP is asking. The wife cancels and then as soon as its cut off the husband can order new services because it will be in a different name. The only problem is the week or 2 without any services at all.

3 months without services as per my post above.

beasty54 · 19-05-2011, 10:55

Quote:

Originally Posted by RobboEdin

Read post #4 from a Virgin Media employee. The system is smart enough to stop this situation.

Quote:

Originally Posted by Masque

3 months without services as per my post above.

I take what Virgin media employees say with a pinch of salt, especially on these forums. I was in a similar position a few years ago, 3 weeks without aervice was all it took and that was only because we had to wait a week for an install.

Peter_ · 19-05-2011, 11:02

Quote:

Originally Posted by beasty54

I take what Virgin media employees say with a pinch of salt, especially on these forums. I was in a similar position a few years ago, 3 weeks without aervice was all it took and that was only because we had to wait a week for an install.

I would not hold your breath as that is the process which is in place to prevent people doing this, it is much easier and painless to go through to Retentions by choosing the option thinking of leaving us, and then asking for a better price especially if you are wanting to upgrade as the OP wants to.

muppetman11 · 19-05-2011, 11:12

Quote:

Originally Posted by Masque

I would not hold your breath as that is the process which is in place to prevent people doing this, it is much easier and painless to go through to Retentions by choosing the option thinking of leaving us, and then asking for a better price especially if you are wanting to upgrade as the OP wants to.

A friend of mine cancelled his BB and phone with VM , he's had two calls since giving notice offering him deals , seems their desperate to keep you just the same as Sky , once my year is up with Sky I'll ring them and politely say I'm thinking of leaving for VM , should net me a discount , if not its hello VM for a year. What a cheapskate I am :-)

scotmac · 19-05-2011, 11:21

My daughter is moving to a new house, my son is moving in to her old house. Now the question , my daughter has VM , will she have to take it with her or can my son take over contract and then my daughter start new contract in new house.

Digital Fanatic · 19-05-2011, 12:08

Quote:

Originally Posted by scotmac

My daughter is moving to a new house, my son is moving in to her old house. Now the question , my daughter has VM , will she have to take it with her or can my son take over contract and then my daughter start new contract in new house.

Daughter > Move & Transfer of her account

Son> New account with VM