Business email ending up in customers spam folders
24-03-2011, 14:13
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#1
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Business email ending up in customers spam folders
Hi guys,
We have recently had customers and suppliers telling us that the emails we send are ending up in the spam/junk folder of their accounts.
We are using Windows live mail, the newest version with windows 7 as the opperating system.
Is there any way we can get the internet to trust our emails?
Many thanks
Ryan
BoobBaby
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24-03-2011, 14:17
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#2
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Inactive
Join Date: Dec 2007
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Re: Business email ending up in customers spam folders
What domain is it and which SMTP server are you using? Also what's the rough content of the email (HTML, lots of links..etc???)
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24-03-2011, 14:45
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#3
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Re: Business email ending up in customers spam folders
Quote:
Originally Posted by Kymmy
What domain is it and which SMTP server are you using? Also what's the rough content of the email (HTML, lots of links..etc???)
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It is www.boobbaby.co.uk
using 123 reg pop3 and smtp
the rough content is just text, regarding orders and purchases.
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24-03-2011, 14:51
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#4
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Re: Business email ending up in customers spam folders
I think you'll find a certain word in the domain the emails are coming from are causing the blacklisting 
Do people ever think before choosing a domain??
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24-03-2011, 14:55
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#5
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Re: Business email ending up in customers spam folders
Quote:
Originally Posted by privateb
It is www.boobbaby.co.uk
using 123 reg pop3 and smtp
the rough content is just text, regarding orders and purchases. |
Now that is an Epic Fail. 
Spam filter locking onto the play on words and thinking its a different type of boobbaby website. 
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24-03-2011, 15:08
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#6
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Re: Business email ending up in customers spam folders
It's not the Internet you need to get to trust their emails but the client or customer will need to add the address or domain to their safe senders list.
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24-03-2011, 15:17
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#7
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Re: Business email ending up in customers spam folders
As Stephen says it's purely the receiving clients, most spam filters will instantly spam/junk folder an email containing a link with the word boob due to it's sexual connotations
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24-03-2011, 17:50
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#8
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cf.mega poster
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Re: Business email ending up in customers spam folders
Is this serious?!
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Heavy Is The Crown
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24-03-2011, 17:55
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#9
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Re: Business email ending up in customers spam folders
Is there any reason to believe it isnt ? Seems perfectly serious to me.
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24-03-2011, 17:58
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#10
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Re: Business email ending up in customers spam folders
I meant 'is this a wind-up'...
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28-03-2011, 14:47
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#11
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Re: Business email ending up in customers spam folders
Have you looked at SPF records?
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28-03-2011, 15:24
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#12
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Re: Business email ending up in customers spam folders
Now if this had been posted in a couple of days time ........
In all seriousness do a look up of the domain to see that it is configured correctly with all the MX records, reverse lookups and such like in the right places. You should also be able to see if there are any specific blacklistings against the domain for spam blockers.
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