New channels after upgrade, how long??
31-03-2011, 16:38
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#1
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cf.member
Join Date: Mar 2011
Posts: 37
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New channels after upgrade, how long??
Afternoon. Yesterday we finally upgraded to 50 mega bit from 20 with the added Sky hd sports and films. Got an e-mail saying they would be available within 24 hrs..............Tht's come and gone but still no Sky movies hd, it says I am not suscribed. How long should it take? I have re booted the box, but nowt happened.
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31-03-2011, 16:39
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#2
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: New channels after upgrade, how long??
You need to ring up and get them to check that it has been put through correctly as they may need to send a signal to your Vbox.
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31-03-2011, 16:44
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#3
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Inactive
Join Date: Feb 2011
Posts: 92
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Re: New channels after upgrade, how long??
Quote:
Originally Posted by sinbad
Afternoon. Yesterday we finally upgraded to 50 mega bit from 20 with the added Sky hd sports and films. Got an e-mail saying they would be available within 24 hrs..............Tht's come and gone but still no Sky movies hd, it says I am not suscribed. How long should it take? I have re booted the box, but nowt happened.
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Did you sign up online? if you did it might take a while, if you do it online, you will get a "human" reply onces it been done, Because its not automated, somebody actually does it in the call center for you
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31-03-2011, 16:47
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#4
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: New channels after upgrade, how long??
Quote:
Originally Posted by sinbad
Afternoon. Yesterday we finally upgraded to 50 mega bit from 20 with the added Sky hd sports and films. Got an e-mail saying they would be available within 24 hrs..............Tht's come and gone but still no Sky movies hd, it says I am not suscribed. How long should it take? I have re booted the box, but nowt happened.
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Are you waiting for the 50meg install? if so the channels won't be activated until the install day.
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01-04-2011, 10:39
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#5
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cf.member
Join Date: Mar 2011
Posts: 37
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Re: New channels after upgrade, how long??
Realised that when we phoned them. E-mail apparently sent out in error.
Could this be an omen????????????
Thanks for the responses folks.
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01-04-2011, 16:55
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#6
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cf.addict
Join Date: Jan 2004
Location: Stoke on Trent
Services: 30 mb broadband & phone
Posts: 280
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Re: New channels after upgrade, how long??
I upgraded to the XL pack Wednesday, it was Thursday and 3 phone calls later before I got the extra channels through.
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