Advice Please.

Armpit2011 · 14-02-2011, 16:42

Not sure if this is the correct place to ask this but I did try 150 and all I could get was the Indian Call Centre who would only tell me how much an HD box would cost me.

If I sign in to possibly upgrade my services the system says I currently have the list below.

Your services
TV M
Phone XL
Broadband XL
Virgin phone line
Phone extras
Voicemail Plus
TV extras
V HD Box - HD ready

I have NEVER had an HD box and in fact still have the SD Explorer 4200DVB. Can you tell me how I can speak to someone, preferably in the U.K. who might be able to sort out this discrepancy as I do not want to be asked to return a box?

devilincarnate · 14-02-2011, 16:46

If you are out of contract you may be better trying retentions as they will be better at getting you a good deal on the services this can be called from 150 and under the thinking of leaving option.

Hope this helps you.

Armpit2011 · 14-02-2011, 16:49

Thanks for the advice. I wish it were that easy but I have just started a new contract due to upgrading my broadband to 30mb.
Still hoping for a way to speak to a UK call centre who do not only want to sell me something, if that is possible

devilincarnate · 14-02-2011, 16:56

Quote:

Originally Posted by Armpit2011

Thanks for the advice. I wish it were that easy but I have just started a new contract due to upgrading my broadband to 30mb.
Still hoping for a way to speak to a UK call centre who do not only want to sell me something, if that is possible

When did you upgrade the BB as you should be able to still use the option that I have mentioned to upgrade the rest of the services.

Armpit2011 · 14-02-2011, 17:02

Again thanks for the idea. I don't actually want to upgrade the TV service. I don't use it now. My concern is simply that Virgin think I already have an HD box when I only have an SD box.
I just need to get the Virgin records corrected. Perhaps retentions could do that if that is done within the U.K.

devilincarnate · 14-02-2011, 17:14

Quote:

Originally Posted by Armpit2011

Again thanks for the idea. I don't actually want to upgrade the TV service. I don't use it now. My concern is simply that Virgin think I already have an HD box when I only have an SD box.
I just need to get the Virgin records corrected. Perhaps retentions could do that if that is done within the U.K.

I think it is done in the UK so the best thing is to do is give them a call.

Although the hd box is now the standard box so that is why it may say it, but if you are still unsure give them a call.

Armpit2011 · 14-02-2011, 17:16

You are correct. Went through 150, 2,2,2 and got through to a UK centre. They confirmed there is no actual record of an HD box and as you say it is simply a default listing coming from the current standard box.
My mind is now at rest. Thank you.

devilincarnate · 14-02-2011, 17:26

Quote:

Originally Posted by Armpit2011

You are correct. Went through 150, 2,2,2 and got through to a UK centre. They confirmed there is no actual record of an HD box and as you say it is simply a default listing coming from the current standard box.
My mind is now at rest. Thank you.

Glad i could be of assistance.

Digital Fanatic · 14-02-2011, 17:48

Quote:

Originally Posted by Armpit2011

Not sure if this is the correct place to ask this but I did try 150 and all I could get was the Indian Call Centre who would only tell me how much an HD box would cost me.

If I sign in to possibly upgrade my services the system says I currently have the list below.

Your services
TV M
Phone XL
Broadband XL
Virgin phone line
Phone extras
Voicemail Plus
TV extras
V HD Box - HD ready

I have NEVER had an HD box and in fact still have the SD Explorer 4200DVB. Can you tell me how I can speak to someone, preferably in the U.K. who might be able to sort out this discrepancy as I do not want to be asked to return a box?

It just means you have a V-Box, don't worry about it.