This copy of Windows is not genuine

Flyboy · 23-12-2010, 21:52

Something weird has just happend on my PC.

The wallpaper has disappeared and the background is all black. I had a message asking me to register my Windows Vista and I have the following written at the bottom of the screen:

Windows Vista (TM)
Build 6002
This copy of Windows is not genuine

I must point out that the copy IS genuine, it came installed with the machine, when new, two years ago.

Can anyone advice?

Peter_ · 23-12-2010, 21:56

Try this link for Windows Vista Re-Activation Problem

http://social.answers.microsoft.com/...8-d57530818e84

nffc · 23-12-2010, 22:02

Being bought with a machine doesn't guarantee it is genuine.

If it is an off the shelf branded PC it is probably a false positive but if you bought the machine otherwise, you need to have the certificate of authenticity stuck to the tower...

Sirius · 23-12-2010, 22:04

Quote:

Originally Posted by Flyboy

Something weird has just happend on my PC.

The wallpaper has disappeared and the background is all black. I had a message asking me to register my Windows Vista and I have the following written at the bottom of the screen:

Windows Vista (TM)
Build 6002
This copy of Windows is not genuine

I must point out that the copy IS genuine, it came installed with the machine, when new, two years ago.

Can anyone advice?

My son in law has just had the same thing with windows 7. He thinks it some form of new blag like the anti virus con. he did a scan and his anti spyware stuff flagged something up.

23-12-2010, 22:10

i've just had to reactivate my sons old copy of vista we had on a hard drive ,we used the hd in a new machine so i think it was because of the hardware changes

@Flyboy have you changed any hardware?

Flyboy · 23-12-2010, 22:13

Quote:

Originally Posted by nffc

Being bought with a machine doesn't guarantee it is genuine.

If it is an off the shelf branded PC it is probably a false positive but if you bought the machine otherwise, you need to have the certificate of authenticity stuck to the tower...

This was bought from John Lewis and has the cert on the side of the tower.

---------- Post added at 22:13 ---------- Previous post was at 22:10 ----------

Quote:

Originally Posted by martyh

i've just had to reactivate my sons old copy of vista we had on a hard drive ,we used the hd in a new machine so i think it was because of the hardware changes

@Flyboy have you changed any hardware?

Yes, I had a new MB fitted two weeks ago. Do you think I need to do a recovery?

Sirius · 23-12-2010, 22:14

Just spoke to him on the phone. He says he looked in the system icon in control panel and that confirmed he was genuine and he had the blue icon saying it was genuine but he had a changed screen and a pop up stating he had failed windows genuine validation.

Flyboy · 23-12-2010, 22:14

Quote:

Originally Posted by Sirius

My son in law has just had the same thing with windows 7. He thinks it some form of new blag like the anti virus con. he did a scan and his anti spyware stuff flagged something up.

Thanks, I'm giving that a try now.

Paul K · 23-12-2010, 22:17

A motherboard is seen as a significant hardware change and would have triggered a new activation. It may just be that the OEM key has been used a few times by others and it has been flagged.

23-12-2010, 22:22

Quote:

Originally Posted by Flyboy

This was bought from John Lewis and has the cert on the side of the tower.

---------- Post added at 22:13 ---------- Previous post was at 22:10 ----------

Yes, I had a new MB fitted two weeks ago. Do you think I need to do a recovery?

if you change too much hardware in a pc then windows thinks it is in a new machine and will shut down .All you have to do is either activate on line ,or over the phone if it refuses to activate and fight your corner ,you have every right to upgrade your machine and re-use a legit copy of windows in it regardless of what M$ think

basically it's a microsoft scam to get you to buy another copy of windows

Sirius · 23-12-2010, 22:26

Quote:

Originally Posted by Flyboy

Thanks, I'm giving that a try now.

Quote:

Originally Posted by Paul

A motherboard is seen as a significant hardware change and would have triggered a new activation. It may just be that the OEM key has been used a few times by others and it has been flagged.

Quote:

Originally Posted by martyh

if you change too much hardware in a pc then windows thinks it is in a new machine and will shut down .All you have to do is either activate on line ,or over the phone if it refuses to activate and fight your corner ,you have every right to upgrade your machine and re-use a legit copy of windows in it regardless of what M$ think

basically it's a microsoft scam to get you to buy another copy of windows

I will be visiting my son in law tomorrow and i will try to get to the bottom of what happened to him in case this is a new type of scam.

@flyboy

I agree with the others that the change of motherboard might have triggered this.

Graham M · 24-12-2010, 01:53

If the motherboard is an identical replacement however, Windows PROBABLY wouldn't notice a difference

AndyCambs · 24-12-2010, 06:52

If it's from John Lewis and still within their two years guarantee, then they'll sort it out.

Ken W · 24-12-2010, 07:56

Quote:

Originally Posted by AndyCambs

If it's from John Lewis and still within their two years guarantee, then they'll sort it out.

The hardware will be covered by the guarantee but the Windows software only has a 90 guarantee. Read the EULA (End User Licence agreement).

Dai · 24-12-2010, 10:39

Quote:

Originally Posted by Flyboy

Yes, I had a new MB fitted two weeks ago. Do you think I need to do a recovery?

From the OEM licensing T&C:

"Generally, you may upgrade or replace all of the hardware components on your computer and maintain the license for the original Microsoft OEM operating system software, with the exception of an upgrade or replacement of the motherboard. An upgrade of the motherboard is considered to result in a "new personal computer." Microsoft OEM operating system software cannot be transferred from one computer to another. Therefore, if the motherboard is upgraded or replaced for reasons other than a defect then a new computer has been created, the original license expires, and a new full operating system license (not upgrade) is required. This is true even if the computer is covered under Software Assurance or other Volume License programs."

You should be OK if the motherboard was replaced after becoming defective. However you will probably need to speak to Microsoft to get this resolved.