New deals for existing customers

[wirrallad]

hi all

im a virgin media customer with xl tv,xl broadband and phone etc.. also have 2 mobile contracts that a due for renewal in nov was told to phone and ask to speak to the retention team has anyone had any experience with these??? am looking at samsund wave or similar and am wondering what deal they might offer me

any help would be great thanks

lee

[roger skillin]

Best to call and find out really

[Peter_]

Originally Posted by wirrallad

hi all

im a virgin media customer with xl tv,xl broadband and phone etc.. also have 2 mobile contracts that a due for renewal in nov was told to phone and ask to speak to the retention team has anyone had any experience with these??? am looking at samsund wave or similar and am wondering what deal they might offer me

any help would be great thanks

lee

From the Virginmedia website just click the link and it also includes the Samsung Wave.

http://shop.virginmedia.com/virgin-media-mobile.html

[wirrallad]

what is the phone number for retention team and is it in uk?? fed up of speakig to hard to understand call centres

---------- Post added at 19:38 ---------- Previous post was at 19:36 ----------

am only wanting to pay £15 for the samsung wave on the £15 web contract but am i likely to get that phone off them ???
saying out of stock at mo

[Peter_]

Originally Posted by wirrallad

what is the phone number for retention team and is it in uk?? fed up of speakig to hard to understand call centres

The Virginmedia Retentions will be unable to help with mobile phones as that is a different arm of the business, they only deal with Broadband, TV and Landline telephones.

They are available on 150 choose the thinking of leaving us option.

---------- Post added at 20:44 ---------- Previous post was at 20:40 ----------

Originally Posted by wirrallad

what is the phone number for retention team and is it in uk?? fed up of speakig to hard to understand call centres

---------- Post added at 19:38 ---------- Previous post was at 19:36 ----------

am only wanting to pay £15 for the samsung wave on the £15 web contract but am i likely to get that phone off them ???
saying out of stock at mo

I expect that it will be back in stock soon, on the £15 tariff the handset is either £149 or £199 depending on package but on the £20 it is is free.

[wirrallad]

im wanting it free as an exsistin customer as been messed about this yr by them and do have all my other services with them

[Peter_]

Originally Posted by wirrallad

im wanting it free as an exsistin customer as been messed about this yr by them and do have all my other services with them

I know but they are actually 2 separate businesses and operate as such.

[wirrallad]

so if 2 sep businesses why do they send me offers every mth for mobiles with my media bill? i was told by virgin mobile last wk 2 phone a mth b4 my contracts end and ask for retention team and they would do me a good deal

better not hold my breath then hey

[Peter_]

Originally Posted by wirrallad

so if 2 sep businesses why do they send me offers every mth for mobiles with my media bill? i was told by virgin mobile last wk 2 phone a mth b4 my contracts end and ask for retention team and they would do me a good deal

better not hold my breath then hey

I work for Virginmedia and we have no contact with Virgin Mobile but we do get deals from them as do customers, no idea how they work it either.

[wirrallad]

will let u know how i get on then my friend

is it worth me calling virgin media about my media products ive never bothered just pay every mth lol.... got all xl services at mo and v+ with multiroom couldnt even tell u wat i pay without getting a bill out lol..