A little bit of help please

jimmyp · 17-09-2010, 19:51

Hi ive been working in my house and also had a holiday lol and have left my samsung v+box switched off,today i have switched it back on and in the EM it says card status = expired ive rang customer services and they have said they will send an engineer,my question to the experts is can they not just send a hit to the card again or not thanks for looking

grandmaster · 17-09-2010, 20:08

Did you not get a new card in the post?
I did not so long back.

GM

jimmyp · 17-09-2010, 20:15

Quote:

Originally Posted by grandmaster

Did you not get a new card in the post?
I did not so long back.

GM

its a new card its a new install only 2 months old error code 3007

grandmaster · 17-09-2010, 20:21

This post: http://community.virginmedia.com/t5/...007/m-p/131591
Seems to offer the same error message.

Looks like the VM staff fixed it remotely maybe a staff member on here will be able to help if they have the time.

GM

jimmyp · 17-09-2010, 20:32

Quote:

Originally Posted by grandmaster

This post: http://community.virginmedia.com/t5/...007/m-p/131591
Seems to offer the same error message.

Looks like the VM staff fixed it remotely maybe a staff member on here will be able to help if they have the time.

GM

thank my friend ive posted on that forum aswell

grandmaster · 17-09-2010, 20:42

No problems, I hope you get it fixed.

GM

Peter_ · 17-09-2010, 21:41

Quote:

Originally Posted by jimmyp

Hi ive been working in my house and also had a holiday lol and have left my samsung v+box switched off,today i have switched it back on and in the EM it says card status = expired ive rang customer services and they have said they will send an engineer,my question to the experts is can they not just send a hit to the card again or not thanks for looking

Every agent has to follow the same diagnostic flow on tv calls and if what we call a hit fails then the flow will have then told them to book an engineer as that will be the quickest fix for the issue.