Cancelling Broadband - But I remember paying some money in advance?

[Chrystal86]

Hi,

Sorry if this subject has been covered already. I did do a search but couldn’t find an answer to my question (only about people cancelling prior to 12 month contract being completed).

I signed up for 10meg cable broadband in June 2009. I moved out of that property (my dads home) and into my mums in April of this year. I wanted to cancel my Virgin broadband at my dads house when I moved out, but knew I still had about 3 months of my 12 month minimum contract left, so thought what’s the point, I will still have to pay the remainder anyway. So I left it, and that way my brother (who still lives with my dad) could continue to have internet for a few months. Well, I’ve been lazy and still haven’t got round to cancelling it, even though it’s now August and my 12 months were up in June. I will be phoning them to cancel in the next few days.

The thing is, when I first signed up to Virgin broadband I am sure I remember paying some money up in advance? About £60 if I remember correctly (my internet costs £20 a month). So should I be getting a refund? Or am I totally confused… I remember reading the booklet I got and was totally confused with the first few payments!

I wont be transferring the account to my new address, as my mum already has her own Virgin internet in the house.

[BenMcr]

No you likely won't get a refund.

When you sign up your first bill covers an longer period than normal - anywhere up to two months. Part of this is an advance period as Virgin bill in advance

However when you give your disconnection notice period this then covers the advance period up to the disconnection - so by the time you've settled the account you've only paid up to the day your services went off

[pip08456]

I had to pay an advance when I signed up and it was then shown as a refund on my second bill.

I should imagine the same happened with your advance payment. It wouldn't hurt to ask them though,

[Chrystal86]

Thanks guys, it was a while ago now so I really can't remember exactly what was written in the booklet (I can't find it since moving).

I will ask them though, just wanted to ask here first to stop myself sounding like an idiot on the phone!