Internet Cutting out

aspokes · 15-08-2010, 18:32

Hi, Ive been having some problems with my connection the past few days, My connection has genrally been fine during the morning and afternoon but when it gets around 4pm-5pm my internet slows drastically to the point of taking 10mins to load a webpage, Theses are my signal levels and the log.

Downstream Channel
The data shown in the table below provides information about the signal coming from the network to your cable modem.

Downstream Status
Operational

Channel ID
62

Downstream Frequency
307000000 Hz

Modulation
256QAM

Bit Rate
20480000 bits/sec

Power Level
8.3 dBmV

Signal to Noise Ratio
39.5 dB

Upstream Channel
The data shown in the table below provides information about the signal being transmitted to the network from your cable modem.

Upstream Status
Operational

Channel ID
5

Upstream Frequency
25800000 Hz

Modulation
16QAM

Symbol Rate
768000 bits/sec

Power Level
30.8 dBmV

Time Level Description
Sun Aug 15 17:01:28 2010 Critical (3) REG RSP not received
Sun Aug 15 16:51:25 2010 Critical (3) TFTP failed - configuration file NOT FOUND
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Critical (3) DHCP FAILED - Request sent, No response
Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Fri Aug 13 20:16:27 2010 Critical (3) REG RSP not received
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Critical (3) DHCP FAILED - Request sent, No response
Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Critical (3) DHCP FAILED - Request sent, No response
Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Fri Aug 13 16:30:17 2010 Critical (3) No Ranging Response received - T3 time-out
Fri Aug 13 16:30:12 2010 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Fri Aug 13 16:25:12 2010 Critical (3) TFTP failed - configuration file NOT FOUND
Fri Aug 13 16:19:40 2010 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Fri Aug 13 16:15:07 2010 Critical (3) TFTP failed - configuration file NOT FOUND
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Critical (3) DHCP FAILED - Request sent, No response
Time Not Established Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Thu Aug 12 22:10:08 2010 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.

Peter_ · 15-08-2010, 19:41

Quote:

Originally Posted by aspokes

Downstream
Power Level
8.3 dBmV

Upstream
Power Level
30.8 dBmV

.

Your Upstream is way to low and will need an engineer to adjust so call Technical Support on 151 from a Virgin phone line or 0845 454 1111 from any other phone.