Slow speeds on 20mb

[philyb]

Currently getting around 15mb, but this fluctuates wildly later on in the day and goes down to 1mb, even at about 2am in the morning. I don't think its traffic shaping, as I've installed a traffic monitor and have downloaded 7gb total in the past seven days. My power levels seem to change during this.

Name
WebSTAR EPC2100R2

Modem Serial Number
202321084

Cable Modem MAC Address


Hardware Version
2.0

Software Version
v2.0.2r1256-060303

Receive Power Level
-3.5 dBmV

Transmit Power Level
53.5 dBmV

Cable Modem Status
Operational

The data shown in the table below provides information about the signal coming from the network to your cable modem.

Downstream Status
Operational

Channel ID
2

Downstream Frequency
331000000 Hz

Modulation
256QAM

Bit Rate
20480000 bits/sec

Power Level
-3.6 dBmV

Signal to Noise Ratio
40.5 dB

Upstream Channel
The data shown in the table below provides information about the signal being transmitted to the network from your cable modem.

Upstream Status
Operational

Channel ID
4

Upstream Frequency
22200000 Hz

Modulation
16QAM

Bit Rate
768000 bits/sec

Power Level
53.5 dBmV

[kwikbreaks]

http://www.cableforum.co.uk/board/12...al-levels.html

Upstream is high. No doubt Masque will be along soon and probably advise you to call it in.

[pip08456]

The U/S level may be on the high side but still within spec, wouldn't expect problems until over 55dBmV

[kwikbreaks]

He's got problems and also says the power levels vary.

I haven't advised he calls in but I suspect he'll end up doing so. I have given the link to the sticky so he can check the levels himself.

[philyb]

Name
WebSTAR EPC2100R2

Modem Serial Number
202321084

Cable Modem MAC Address


Hardware Version
2.0

Software Version
v2.0.2r1256-060303

Receive Power Level
-4.1 dBmV

Transmit Power Level
54.5 dBmV

Cable Modem Status
Operational

My levels at this 3am and I'm getting a max downloading speed of approx 200kb off the blueyonder file server. Something is amiss.

---------- Post added at 04:47 ---------- Previous post was at 03:33 ----------

Name
WebSTAR EPC2100R2

Modem Serial Number
202321084

Cable Modem MAC Address


Hardware Version
2.0

Software Version
v2.0.2r1256-060303

Receive Power Level
-3.2 dBmV

Transmit Power Level
53.0 dBmV

Cable Modem Status
Operational

and now back to 2mb an hour later.

I do have a bandwidth monitor, and its not that. I have a router (wireless, but only for laptop), should I try hooking directly from the modem to the computer next time it hits low speeds?

[Peter_]

The power levels are not to bad, the upstream is a little high but overly so, if you are having issues the problem may be elsewhere so a call to technical support may be in order so they can check out your connection for you.