timetable? still awaiting the switch ntlworld to gmail

burgervan · 11-06-2010, 14:51

can anyone confirm how this is progressing as have been expecting this for some time but still using the old system it seems 30mb inbox etc

many thanks

Burger

BenMcr · 11-06-2010, 14:54

The majority of e-mail addresses have now been migrated

Can you check something? What can you see in My Virgin Media when you login in using your e-mail address? What Broadband service does it say you are on etc?

burgervan · 11-06-2010, 14:57

sorry bit more confused now...

can log into mail.ntlworld.com and find an empty inbox on a google platform but if i use the old webmail my messages still there. Further I am getting the full inbox warning message through my imap settings into the inbox on my iphone

thanks

Burger

---------- Post added at 13:57 ---------- Previous post was at 13:56 ----------

Dear Ben,

I am an XL broadband user,

thanks

Burger

BenMcr · 11-06-2010, 14:59

As far as I'm aware if you can log into mail.ntlworld.com then you have been migrated.

What are your IMAP settings?

And what I meant was go to www.virginmedia.com/myvirginmedia and what Broadband service does it say you are on.

burgervan · 11-06-2010, 15:01

ben,

thanks, but why would my google platform inbox be empty and my old webmail inbox still be in operation as of today f it has been migrated accross?

Burger

BenMcr · 11-06-2010, 15:04

Until all accounts have been migrated both e-mail platforms are still in operation. However a migrated account will have it's mail delivered to the new platform and unmigrated account will have the mail delivered to the old platform

Sorry to push this but can you please answer the questions I have asked? It will explain what is going on

Thanks

burgervan · 11-06-2010, 15:06

I understood that bit, I had logged into my control panel and my virgin media simply states package XL where else should i be looking?

Thanks

Burger

---------- Post added at 14:06 ---------- Previous post was at 14:05 ----------

imap.ntlworld.com and smtp thru o2

BenMcr · 11-06-2010, 15:07

The reason I asked is that there some e-mails that have become 'orphaned' from the main account. Usually when customer used to be with dial up and moved to broadband etc.

So if your e-mail was orphaned it would have probably said Dial up in My VM or wouldn't let you login at all.

I would suggest you speak to Tech Support because as far as I can see you should have been migrated but if you are getting new e-mail into the old webmail system then it needs to be looked at

---------- Post added at 14:07 ---------- Previous post was at 14:07 ----------

What port settings have you got on the IMAP Server?

burgervan · 11-06-2010, 15:09

cheers ben much appreciated, any pointers for tech support is it a phone call job or email

---------- Post added at 14:09 ---------- Previous post was at 14:08 ----------

993

BenMcr · 11-06-2010, 15:16

See on that port setting it should be connecting to the new e-mail store as far as I'm aware.

I would say phone them. Don't tell them you are using an iPhone though as it's not officially supported.

burgervan · 11-06-2010, 15:19

but it seems that the issue is surely further up the chain in the fact that the mailboxes are empty on the google platform and still being received on the old webmail,

thanks though i'll give them a call/email when i've found their details.

cheers

Burger

BenMcr · 11-06-2010, 15:27

I know it's not your client at fault but due to the way their diagnostic flows work as soon as they answer you are using an unsupported client it becomes a bit unhelpful!

danbayliss · 11-06-2010, 19:30

If you are still receiving emails into your old webmail then you have not been migrated. If you phone tech support they can confirm this for you. We still have some accounts left to do over the next 2-4 weeks.

Google accounts are bulk created at the start of the migration so you will be able to login but won't receive any mails until you are migrated.