Acer Aspire 5630 DVD Writer can not be seen and will not read?

[Az139]

Hi All

I have an Acer Aspire 5630 Laptop with Wndows Vista Home Premium. When I put a disk into the DVD drive it dosn't read it and the drive itself is not showing up on "Computer".

Can anyone please help? In device manager there are two little yelow triangles with exclamation marks in them. I have tried updating the driver software in device manager but it says the drivers are upto date?? I have also tried uninstalling the drivers in device manager and restarting the computer to allow them to reinstall automatically. When the laptop restarts a window pops up that says:

"Error reading TrayIcon1 -> Visible: Cannot Create System Shell Notification Icon" to which I have to click "ok" to allow the system to carry on reloading.

Next in the bottom right hand corner a box pops up saying installing new drivers. I click on it to watch the progress. It then says that both drivers have failed.

The drivers are called:

"MagicISO Virtual DVD-ROM0000"

and

"PIONEER DVD-RW DVR-K17RS ATA Device"

I have searched the net to try and find a reliable source for these and have had no luck. The Acer website does not appear to have them so I am completly stuck on what to do next???

Is my DVD writer broken or do I need to reinstall the drivers that I can not find???

Can anyone please help?

Thanks

Az139

[Graham M]

have you tried deleting the devices from device manager and rebooting?

[Kymmy]

You might find that MagicISO is interfering with the actually hardware device driver.. Remove MagicISO fully, remove the hardware device then reboot

[Az139]

Thanks for the replys.

I have uninstalled MagicISO.

How do I remove the DVD writer?

[Dai]

Originally Posted by Az139

Thanks for the replys.

I have uninstalled MagicISO.

How do I remove the DVD writer?

Device Manager. Expand DVD device, right-click, Uninstall.
Then restart pc and hopefully it will be found and re-installed.

[Az139]

Hi Dainasty

Thanks for the reply.

I tried what you said and the same thing happend like before; when the small box appeared at the bottom right hand corner and it said installing, both drivers where shown as failed.

Any other ideas?

Thanks

[adzii_nufc]

Funny this problem seems to love occuring with Acer Branded software haha

Im assuming you dont want to open the laptop up because of warranty

I have no other ideas because others listed the most obvious ones

Last thing I can say is back everything up and Run E-recovery Management

that will roll back the drivers and Factory Reset the computer wiping all data with it

[Ravenheart]

Try the following, It has cured this on a number of machines I've encountered that had this problem.

http://support.microsoft.com/kb/929461/en-gb

Hope this helps.

[DocDutch]

so what are the steps that you've already taken???

couple of things that I would do is 1st of all uninstall MAGIC ISO totally from the system, then run a registry cleaner and remove any trace of Magic. BEWARE make sure you create a backup of the registry incase something goes wrong.

When removed also delete the drive from the laptop, reboot and hopefully it'll install just the pioneer driver on its own without any other crap associated with it.

[Az139]

Hi DocDutch

How do I create a backup of my registry?

Thanks

Az139

Originally Posted by Az139

Hi DocDutch

How do I create a backup of my registry?

Thanks

Az139

most reg cleaners will do it for you ,just tick the "back up registry" box before cleaning

[Az139]

hi all thanks for the replys

whats the best free registry cleaner?

i use this one (cc cleaner) does the job http://www.filehippo.com/download_ccleaner/

[Az139]

Thanks martyh

Clicked on the link. Where is the download button for it?

Thanks

Originally Posted by Az139

Thanks martyh

Clicked on the link. Where is the download button for it?

Thanks

top R/H side where it says "download latest version"