Pop3 email with Thunderbird

[Feeble]

Can anyone give me step by step instructions for accessing my @virginmedia.com mailbox using Thunderbird 2.0 ?

I have been trying for a month now. Another discussion with the helpline today, and still I can't receive or send. The attempt to connect times out (I tried resetting to 300 seconds, but no use). I have not been able to use Virginmedia email since the connection was installed back in December

Pleas help, someone. This is driving me insane. I am having to keep my ADSL connection, and BT phoneline going while I try to resolve this seemingly impossible puzzle.

The helpline chap reset the password for me, but that did not help.

[Jimmy-J]

Maybe Thunderbird mail settings are the same as Opera's does your mail account properties look like this?

[bw41101]

Try this link:

http://products.secureserver.net/ema...hunderbird.htm

It should be able to take you through the process of setting up your account.

By the way, thunderbird is now at version 3, might be worth updating yours and then setting up your accounts.

Si thee

[Feeble]

No, alas, the Thunderbird settings are much more complex.
Many thanks for the prompt reply.

Two other things

1 I can receive email from all my other POP3 mailboxes (Tiscali, Pipex, FastCo), while online via my Virginmedia cable connection.

2 I can now access my Virginmedia email via Internet Explorer (but not via Firefox). So the name of the email account is correct, and the password is correct.

---------- Post added at 22:07 ---------- Previous post was at 22:00 ----------

Originally Posted by bw41101

Try this link:

http://products.secureserver.net/ema...hunderbird.htm

It should be able to take you through the process of setting up your account.

By the way, thunderbird is now at version 3, might be worth updating yours and then setting up your accounts.

Si thee

I have set up many POP3 email accounts in Thunderbird.
But this one just will not work. I have followed the instructions from the helpline and everything seems to be as it is supposed to be. But it does not work.

[Peter_]

Full setup instructions here for a @virginmedia.com emai address in Thunderbird just click HERE

POP Settings 3rd one down.

[Kymmy]

After using Outlook for 10+ years I recently went over the Thunderbirds and found it to be easier than outlook to configure and a hell of a lot faster.

[Feeble]

Originally Posted by Moldova

Full setup instructions here for a @virginmedia.com emai address in Thunderbird just click HERE

POP Settings 3rd one down.

Once again, I am saved by the knowledge and helpfulness of Moldova.

My most sincere thanks, Moldova. May fortune smile upon you forever.

[Stuart]

Originally Posted by bw41101

Try this link:

http://products.secureserver.net/ema...hunderbird.htm

It should be able to take you through the process of setting up your account.

By the way, thunderbird is now at version 3, might be worth updating yours and then setting up your accounts.

Si thee

Especially as Thunderbird 3 actually does quite a good job of automatically configuring itself..

[Kymmy]

Just updating now to TB3 It's being ever so slow at first time indexing, but as I haven't deleted an email in 7+ years it's no suprise

[bw41101]

Originally Posted by Kymmy

Just updating now to TB3 It's being ever so slow at first time indexing, but as I haven't deleted an email in 7+ years it's no suprise

It's worth compacting your folders now and again as this can speed things up upon Thunderbird loading - the option is within each of the folders.

Just be aware that Thunderbird 3 uses tabs so it may look different (when it has updated) this can be a little disconcerting at first.

Cheers and Si thee.

[Kymmy]

No worries, prefer tabbed structuring.. thanX for the heads up

[Feeble]

[QUOTE=Feeble;34945364]Once again, I am saved by the knowledge and helpfulness of Moldova.

In case anyone is interested, the reason for my problem was that I was using the wrong pop3 server name, in the wrong format, and the wrong port nos on both servers, and had carefully turned off the SSL option. Otherwise, everything was fine. Apart from using the wrong password, because I didn't know the real password, which wasn't the password I had chosen, but it had been notified to me via my Virginmedia mailbox, which I couldn't access, because I didn't know the correct password.

My thanks to all. I don't know how I would have managed without cableforum and its contributors.

[bob_a_builder]

updated to V3 Thunderbird in last couple of days,
but now noticed I can't send mail

now says
"sending of message failed
an error occured sending mail : unable to authenticate to smtp server smtp.ntlworld.com
The server does not support authentication (smtp-auth) but you have chosen to use authentication
untick Use name and password for that server or contact service provider"

Whilst If I do that, it does work, but since it auto updated from v2.x
I assume the same settings were in used previously in V2 ok ?


So now my TB account settings say
Secure Authentication No
Connection Security : None

So it it OK to untick User Name and password as suggested ?

[Angua]

Originally Posted by bob_a_builder

updated to V3 Thunderbird in last couple of days,
but now noticed I can't send mail

now says
"sending of message failed
an error occured sending mail : unable to authenticate to smtp server smtp.ntlworld.com
The server does not support authentication (smtp-auth) but you have chosen to use authentication
untick Use name and password for that server or contact service provider"

Whilst If I do that, it does work, but since it auto updated from v2.x
I assume the same settings were in used previously in V2 ok ?




So now my TB account settings say
Secure Authentication No
Connection Security : None

So it it OK to untick User Name and password as suggested ?

Have exactly this on mine & it all works fine

[bob_a_builder]

Have exactly this on mine & it all works fine

Sorry - which do you have

Authentication Ticked or Unticked ?

I'll check again when I get home against
http://www.virginmedia.com/help/virg..._pop.php#76147 ( Thunderbird setting)
But this seems to indicate Password SHOULD be ticked ! - but that not working for me