20 Meg broadband crippled in Stafford

[Ouch]

Above on Sat 24/10/09

Very poor speeds all the time over the last week. When I first got 20Mbit a couple of months ago it was very good (about 19mbit) but has gradually got slower over the weeks.

It is marginally better very late at night i.e. 12am-2am but even then i only get 10Mbit maximum and very erratic speeds.

I did the manual download speedtest from http://gamefiles.virginmedia.com/blueyondergames/demos/ and got a crappy 310kb/s. So frustrating!

I am connected via ethernet. I have disconnected my router and attached VM modem directly to my PC but speeds didn't change.

Getting timeouts when pinging:

C:\Documents and Settings\XXXXX>ping www.ntlworld.com -t

Pinging www.ntlworld.com [212.250.162.12] with 32 bytes of data:

Reply from 212.250.162.12: bytes=32 time=35ms TTL=121
Reply from 212.250.162.12: bytes=32 time=20ms TTL=121
Reply from 212.250.162.12: bytes=32 time=66ms TTL=121
Reply from 212.250.162.12: bytes=32 time=24ms TTL=121
Request timed out.
Reply from 212.250.162.12: bytes=32 time=37ms TTL=121
Reply from 212.250.162.12: bytes=32 time=19ms TTL=121
Reply from 212.250.162.12: bytes=32 time=31ms TTL=121
Request timed out.
Reply from 212.250.162.12: bytes=32 time=49ms TTL=121

From the modem:

Downstream Lock : Locked
Downstream Channel Id : 4
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 5056.941 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 12.6 dBmV
Downstream SNR : 37.7 dB

Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 34000000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 38.0 dBmV
Upstream Mini-Slot Size : 2

Any ideas? I haven't phoned VM yet as in my experience I get no joy from turning everything on and off 3 times and hanging on the phone for 40 mins

Any help would be appreciated

[webcrawler2050]

Originally Posted by Ouch

Above on Sat 24/10/09

Very poor speeds all the time over the last week. When I first got 20Mbit a couple of months ago it was very good (about 19mbit) but has gradually got slower over the weeks.

It is marginally better very late at night i.e. 12am-2am but even then i only get 10Mbit maximum and very erratic speeds.

I did the manual download speedtest from http://gamefiles.virginmedia.com/blueyondergames/demos/ and got a crappy 310kb/s. So frustrating!

I am connected via ethernet. I have disconnected my router and attached VM modem directly to my PC but speeds didn't change.

Getting timeouts when pinging:

C:\Documents and Settings\XXXXX>ping www.ntlworld.com -t

Pinging www.ntlworld.com [212.250.162.12] with 32 bytes of data:

Reply from 212.250.162.12: bytes=32 time=35ms TTL=121
Reply from 212.250.162.12: bytes=32 time=20ms TTL=121
Reply from 212.250.162.12: bytes=32 time=66ms TTL=121
Reply from 212.250.162.12: bytes=32 time=24ms TTL=121
Request timed out.
Reply from 212.250.162.12: bytes=32 time=37ms TTL=121
Reply from 212.250.162.12: bytes=32 time=19ms TTL=121
Reply from 212.250.162.12: bytes=32 time=31ms TTL=121
Request timed out.
Reply from 212.250.162.12: bytes=32 time=49ms TTL=121

From the modem:

Downstream Lock : Locked
Downstream Channel Id : 4
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 5056.941 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 12.6 dBmV
Downstream SNR : 37.7 dB

Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 34000000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 38.0 dBmV
Upstream Mini-Slot Size : 2

Any ideas? I haven't phoned VM yet as in my experience I get no joy from turning everything on and off 3 times and hanging on the phone for 40 mins

Any help would be appreciated

Downstream power level is way to high - give tech support a call to get an engineer.

[Peter_]

The Downstream is high but you say that you live in the Stafford area are you by any chance in the middle of a high student population area at all, as a couple of months ago the students were all at home.

If thats not the case then you need to call Tech Support for help.

[Ouch]

I will give them a ring tomorrow. Thanks guys.

@moldova: Yes I live about 500 yards from the uni although not many students live nearby as there aren't any rental properties about. most of the students live about half a mile away either towards the town centre or near the MOD base.

Would students there still cause me issues? Not had any problems over the last few years.

The timeouts on the pings are a concern. Is Stafford massively oversubscribed?

Anyway, will ring tomorrow. Thanks again

---------- Post added at 21:04 ---------- Previous post was at 20:59 ----------

For comparison: 9pm Saturday



C:\Documents and Settings\XXXXX>ping www.ntlworld.com -t

Pinging www.ntlworld.com [212.250.162.12] with 32 bytes of data:

Reply from 212.250.162.12: bytes=32 time=13ms TTL=121
Reply from 212.250.162.12: bytes=32 time=15ms TTL=121
Reply from 212.250.162.12: bytes=32 time=20ms TTL=121
Reply from 212.250.162.12: bytes=32 time=16ms TTL=121
Reply from 212.250.162.12: bytes=32 time=19ms TTL=121
Reply from 212.250.162.12: bytes=32 time=13ms TTL=121
Reply from 212.250.162.12: bytes=32 time=14ms TTL=121
Reply from 212.250.162.12: bytes=32 time=32ms TTL=121
Reply from 212.250.162.12: bytes=32 time=14ms TTL=121
Reply from 212.250.162.12: bytes=32 time=14ms TTL=121

Will do another one late late

[Peter_]

Originally Posted by Ouch

Would students there still cause me issues? Not had any problems over the last few years.

The timeouts on the pings are a concern. Is Stafford massively oversubscribed?

Anyway, will ring tomorrow. Thanks again

If you have not had issues previously then you need to get it checked out.

I asked about students because I know Stafford has a large student population and asked for clarification if you lived in a student area.

[Ouch]

Hmmmm. 1.30am



C:\Documents and Settings\XXXXX>ping www.ntlworld.com -t

Pinging www.ntlworld.com [212.250.162.12] with 32 bytes of data:

Reply from 212.250.162.12: bytes=32 time=14ms TTL=121
Reply from 212.250.162.12: bytes=32 time=13ms TTL=121
Reply from 212.250.162.12: bytes=32 time=14ms TTL=121
Reply from 212.250.162.12: bytes=32 time=13ms TTL=121
Reply from 212.250.162.12: bytes=32 time=13ms TTL=121
Reply from 212.250.162.12: bytes=32 time=16ms TTL=121
Reply from 212.250.162.12: bytes=32 time=14ms TTL=121
Reply from 212.250.162.12: bytes=32 time=12ms TTL=121
Reply from 212.250.162.12: bytes=32 time=23ms TTL=121
Reply from 212.250.162.12: bytes=32 time=13ms TTL=121

So. Just an oversubscription problem?

[Peter_]

Originally Posted by Ouch

So. Just an oversubscription problem?

Possibly but only Tech Support or the Newsgroups can verify.

Tech Support via Newsgroups.

virginmedia.support.broadband.cable is the one that you want to use and here is the set up link http://www.virginmedia.com/customers...ress-exntl.php

[Ouch]

Thank you moldova. Such a helpful person. Much appreciated.

BTW if it IS over-subscribed, is there anything I can do about it?

[webcrawler2050]

Originally Posted by Ouch

Thank you moldova. Such a helpful person. Much appreciated.

BTW if it IS over-subscribed, is there anything I can do about it?

Speak to tech - get them to confirm it's over subscription and they may get a 2nd liner to check aswell and if you are really lucky, get the UBR upgraded.

[Peter_]

Originally Posted by Ouch

Thank you moldova. Such a helpful person. Much appreciated.

BTW if it IS over-subscribed, is there anything I can do about it?

Best to call in on 0800 052 0431 and talk to the 50Mb team after 0800.