Â£1 per month extra for 50mb, sounds ok until you notice......

24-10-2009, 12:29

" A one-off installation fee of Â£35 and an activation fee of Â£20.
In return you'll get a state-of-the-art router, a very sexy-looking modem and a special USB adaptor (worth over Â£100 altogether )Plus an engineer will visit to install and optimize it all for your personal computer. "

On my past experience with VM the gear would be just dropped off and they would be off to the next install.
Why the installation fee? already with VM for Broadband, and an activation fee of Â£20 ?
Sorry VM, must do better.
Thoughts anyone?

Peter_ · 24-10-2009, 12:32

Quote:

Originally Posted by arcamalpha2004

" A one-off installation fee of Â£35 and an activation fee of Â£20.
In return you'll get a state-of-the-art router, a very sexy-looking modem and a special USB adaptor (worth over Â£100 altogether )Plus an engineer will visit to install and optimize it all for your personal computer. "

On my past experience with VM the gear would be just dropped off and they would be off to the next install.
Why the installation fee? already with VM for Broadband, and an activation fee of Â£20 ?
Sorry VM, must do better.
Thoughts anyone?

It gets installed by a technician no if or buts or self install options available.

You want 50Mb you pay the fee as with V+ installs.

Where have you been this is old news.

24-10-2009, 12:37

Quote:

Originally Posted by Moldova

It gets installed by a technician no if or buts or self install options available.

You want 50Mb you pay the fee as with V+ installs.

Where have you been this is old news.

How is it " Old News " ?
Dropped on my mat this morning!
Sorry Moldova, as I say, past experience shows that things do not happen as per the letter with VM.
So allow my pessimism

Says nothing about self installs by the way.

Peter_ · 24-10-2009, 12:44

Quote:

Originally Posted by arcamalpha2004

How is it " Old News " ?
Dropped on my mat this morning!
Sorry Moldova, as I say, past experience shows that things do not happen as per the letter with VM.
So allow my pessimism

Says nothing about self installs by the way.

All the install charges have been known for 12 months but initially it cost Â£80 now it is Â£55 and the are many threads and posts about the charges on this forum and others, so apart from the letter to you it is old news, no offence.

24-10-2009, 13:01

Quote:

Originally Posted by Moldova

All the install charges have been known for 12 months but initially it cost Â£80 now it is Â£55 and the are many threads and posts about the charges on this forum and others, so apart from the letter to you it is old news, no offence.

No offence taken

Good of VM to keep me updated though.
How many people that would have got that letter visit this site?
So no offence, but saying that there are many threads and posts on here about it only helps to an extent.
If VM are that desperate for the extra Â£1 per month why can they not win some brownie points by offering to repay loyalty?
Pigs/Fly ?
Thanks for your replies.

Peter_ · 24-10-2009, 13:05

Quote:

Originally Posted by arcamalpha2004

No offence taken

Good of VM to keep me updated though.
How many people that would have got that letter visit this site?
So no offence, but saying that there are many threads and posts on here about it only helps to an extent.
If VM are that desperate for the extra Â£1 per month why can they not win some brownie points by offering to repay loyalty?
Pigs/Fly ?
Thanks for your replies.

I know what you mean and usually Benmcr answers these queries but they can charge you simply for the reason they are the only ISP presently offering 50Mb, youy can always call in and cajole the sales rep for a better deal, always worth a try.

caph · 24-10-2009, 21:00

Quote:

Originally Posted by arcamalpha2004

" A one-off installation fee of Â£35 and an activation fee of Â£20.
In return you'll get a state-of-the-art router, a very sexy-looking modem and a special USB adaptor (worth over Â£100 altogether )Plus an engineer will visit to install and optimize it all for your personal computer. "

I've got to say that, 50Mb modem aside, I don't think that Â£55 for a wireless N router and a wireless N dongle is not bad value for money. I'd probably pay that from Dabs.com.

I do however think that it should be optional. I'd much prefer to buy a good quality N router and fit a mini PCI Express wireless N card in my laptop than be forced to buy an external USB dongle and cheap N router. If I'm paying top whack for 50Mb why on earth would I want to couple that with a cheap low quality router???

Peter_ · 24-10-2009, 21:05

Quote:

Originally Posted by caph

I've got to say that, 50Mb modem aside, I don't think that Â£55 for a wireless N router and a wireless N dongle is not bad value for money. I'd probably pay that from Dabs.com.

I do however think that it should be optional. I'd much prefer to buy a good quality N router and fit a mini PCI Express wireless N card in my laptop than be forced to buy an external USB dongle and cheap N router. If I'm paying top whack for 50Mb why on earth would I want to couple that with a cheap low quality router???

Its classed as a free router and dongle and you can refuse them but the price stays the same.

Better to take them and buy your own if prefered and you have a free Christmas present for someone.

bbxxl · 24-10-2009, 23:14

Or they might just not deliver the router - as in my case.

It might turn up one day....

24-10-2009, 23:27

i've just ordered 50meg and have no issue at all with paying the install and connection fees i'm only paying an extra Â£8 a month on top of the 20meg i already have .my own router is a better one to VM's but it will do as a spare and i get to upgrade my lappy to N speed so alround happy little bunny here
I will post if there are any issues with the install on 4th nov ..and if there aren't

DerekRothwell · 24-10-2009, 23:46

can't see anything on the VM website about this offer

djmagnifique · 25-10-2009, 01:43

Any chance of a scan/picture of the leflet?

25-10-2009, 01:34

Quote:

Originally Posted by caph

I've got to say that, 50Mb modem aside, I don't think that Â£55 for a wireless N router and a wireless N dongle is not bad value for money. I'd probably pay that from Dabs.com.

I do however think that it should be optional. I'd much prefer to buy a good quality N router and fit a mini PCI Express wireless N card in my laptop than be forced to buy an external USB dongle and cheap N router. If I'm paying top whack for 50Mb why on earth would I want to couple that with a cheap low quality router???

I would agree with you if they could hack the job.The Netgear certainly cant . I hope to be able to get hold of other soon though

SMG · 25-10-2009, 01:38

How can anyone believe Virgin when its chairman is a money grabbing lier.

He promised that all existing subscribers would not pay any more than new customers. A pack of lies. Cable didn't get better when Branson & his crew took over, it just got greedier.

Peter_ · 25-10-2009, 11:40

Quote:

Originally Posted by SMG

How can anyone believe Virgin when its chairman is a money grabbing lier.

He promised that all existing subscribers would not pay any more than new customers. A pack of lies. Cable didn't get better when Branson & his crew took over, it just got greedier.

You are aware that Virgin do not own Virginmedia and that Richard Branson is not its chairman so they did not take over but only leased the brand name.

http://www.cableforum.co.uk/board/10...l#post34897493