and I though it couldnt get any worse

jellyfish · 23-10-2009, 23:02

after my woes of upgrade to XL BB tonite we have hit a low point tonigt.. due to logic we have in this world, for an extra 14 pounds a month I am getting a lower speed now.

I am going to downgrade back to 10 MB and this is just not acceptable

v0id · 23-10-2009, 23:15

I have NEVER seen my true speed when using a speedtest site, however when actually downloading a file I regularly do

webcrawler2050 · 23-10-2009, 23:18

Quote:

Originally Posted by jellyfish

after my woes of upgrade to XL BB tonite we have hit a low point tonigt.. due to logic we have in this world, for an extra 14 pounds a month I am getting a lower speed now.

I am going to downgrade back to 10 MB and this is just not acceptable

You will never get a true result with speed test - due to varients on the server.

Can you post power levels: 192.168.100.1 - root / root - upstream and downstream.

darren.b · 24-10-2009, 02:03

As they said.

Speedtest.net has always given me speeds from 0.5Mb to 6Mb whereas speed.io is usually more accurate. I can see via DUMeter and various other downloading apps that have speed measurements built-in what my real speed is.

As I type this I am downloading from Usenet at 9.1Mb

Paused that, exited and ran speedtest.net. Best of 3

Inaccurate as usual.

jellyfish · 24-10-2009, 12:51

Quote:

Originally Posted by webcrawler2050

You will never get a true result with speed test - due to varients on the server.

Can you post power levels: 192.168.100.1 - root / root - upstream and downstream.

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 0
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : -2.4 dBmV
Downstream SNR : 41.0 dB

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 37500000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 39.5 dBmV
Upstream Mini-Slot Size : 2

tracert from bbc.co.uk

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 23 ms 13 ms 14 ms 10.45.216.1
3 17 ms 14 ms 16 ms hudd-cam-1b-v107.network.virginmedia.net [80.7.154.185]
4 13 ms 16 ms 17 ms hudd-core-1b-ge-012-0.network.virginmedia.net [195.182.174.81]
5 20 ms 20 ms 12 ms lee-bb-b-xe-602-0.network.virginmedia.net [212.43.162.121]
6 7 ms 7 ms 25 ms lee-bb-a-ae0-0.network.virginmedia.net [62.253.187.185]
7 21 ms 26 ms 16 ms nth-bb-b-as2-0.network.virginmedia.net [62.253.185.101]
8 14 ms 16 ms 16 ms tele-ic-1-as0-0.network.virginmedia.net [62.253.184.2]
9 24 ms 29 ms 50 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
10 13 ms 19 ms 39 ms 212.58.238.129
11 14 ms 15 ms 37 ms virtual-vip.thdo.bbc.co.uk [212.58.224.138]

Trace complete.

using http://www.speedtest.bbmax.co.uk/ over the last 3 hours

10am Download Speed: 15420 kbps (1927.5 KB/sec ) Upload Speed: 526 kbps (65.8 KB/sec )
11am Download Speed: 9877 kbps (1234.6 KB/sec ) Upload Speed: 498 kbps (62.3 KB/sec )
12pm Download Speed: 5360 kbps (670 KB/sec ) Upload Speed: 488 kbps (61 KB/sec )

Sephiroth · 24-10-2009, 12:59

Quote:

Originally Posted by jellyfish

......

using http://www.speedtest.bbmax.co.uk/ over the last 3 hours

10am Download Speed: 15420 kbps (1927.5 KB/sec ) Upload Speed: 526 kbps (65.8 KB/sec )
11am Download Speed: 9877 kbps (1234.6 KB/sec ) Upload Speed: 498 kbps (62.3 KB/sec )
12pm Download Speed: 5360 kbps (670 KB/sec ) Upload Speed: 488 kbps (61 KB/sec )

Your modem readouts are fine. Excellent downstream SNR.

Your objective download tests (that's the way to do it) could be interpreted:
10:00 15 Mbps Kids/students still in bed
11:00 10 Mbps Kids/students have stirred
12:00 05 Mbps Kid/students are busy

What do you think?

jellyfish · 24-10-2009, 13:11

Quote:

Originally Posted by Sephiroth

Your modem readouts are fine. Excellent downstream SNR.

Your objective download tests (that's the way to do it) could be interpreted:
10:00 15 Mbps Kids/students still in bed
11:00 10 Mbps Kids/students have stirred
12:00 05 Mbps Kid/students are busy

What do you think?

could be true regarding the readings, I know my son plays COD online with his PS3 but what baffles me when I was on 10 MB few days ago never had any issues was getting a constant 9 MB 24 hours a day but since I went over to 20 MB the speed has decreased at times .. but as you say could be various factors

am going to plug cable modem directly into desktop and see if speed improved by removing the wifi router incase its a bottleneck

Peter_ · 24-10-2009, 14:26

Quote:

Originally Posted by jellyfish

could be true regarding the readings, I know my son plays COD online with his PS3 but what baffles me when I was on 10 MB few days ago never had any issues was getting a constant 9 MB 24 hours a day but since I went over to 20 MB the speed has decreased at times .. but as you say could be various factors

am going to plug cable modem directly into desktop and see if speed improved by removing the wifi router incase its a bottleneck

Ring in and get them to run some checks on your connection as everything else here is just supposition, you need to know if the is a fault on the network causing this problem and only Tech Support can provide that answer because no one on here can.

Tech Support is open 24/7 on 151 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.

jellyfish · 24-10-2009, 14:55

Quote:

Originally Posted by Moldova

Ring in and get them to run some checks on your connection as everything else here is just supposition, you need to know if the is a fault on the network causing this problem and only Tech Support can provide that answer because no one on here can.

Tech Support is open 24/7 on 151 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.

just rang up and they confirmed my connection is very good and I should be getting a full 20 MB speed.

Peter_ · 24-10-2009, 15:00

Quote:

Originally Posted by jellyfish

just rang up and they confirmed my connection is very good and I should be getting a full 20 MB speed.

So you need to investigate your equipment to see if you have an issue.

Did they run a speed test and what were the results.

jellyfish · 24-10-2009, 15:02

Quote:

Originally Posted by Moldova

So you need to investigate your equipment to see if you have an issue.

Did they run a speed test and what were the results.

using http://www.speedtest.bbmax.co.uk/ for speedtest

10am Download Speed: 15420 kbps (1927.5 KB/sec ) Upload Speed: 526 kbps (65.8 KB/sec )
11am Download Speed: 9877 kbps (1234.6 KB/sec ) Upload Speed: 498 kbps (62.3 KB/sec )
12pm Download Speed: 5360 kbps (670 KB/sec ) Upload Speed: 488 kbps (61 KB/sec )
1pm Download Speed: 5745 kbps (718.1 KB/sec ) Upload Speed: 526 kbps (65.8 KB/sec )
2pm Download Speed: 3547 kbps (443.4 KB/sec ) Upload Speed: 486 kbps (60.8 KB/sec )
3pm Download Speed: 8619 kbps (1077.4 KB/sec ) Upload Speed: 441 kbps (55.1 KB/sec )

webcrawler2050 · 24-10-2009, 15:03

Quote:

Originally Posted by jellyfish

using http://www.speedtest.bbmax.co.uk/ for speedtest

10am Download Speed: 15420 kbps (1927.5 KB/sec ) Upload Speed: 526 kbps (65.8 KB/sec )
11am Download Speed: 9877 kbps (1234.6 KB/sec ) Upload Speed: 498 kbps (62.3 KB/sec )
12pm Download Speed: 5360 kbps (670 KB/sec ) Upload Speed: 488 kbps (61 KB/sec )
1pm Download Speed: 5745 kbps (718.1 KB/sec ) Upload Speed: 526 kbps (65.8 KB/sec )
2pm Download Speed: 3547 kbps (443.4 KB/sec ) Upload Speed: 486 kbps (60.8 KB/sec )
3pm Download Speed: 8619 kbps (1077.4 KB/sec ) Upload Speed: 441 kbps (55.1 KB/sec )

These are going to be inaccurate results. Slightly. I would say, your over contended. Aswell - is there just the one machine your house?

Peter_ · 24-10-2009, 15:06

No Jellyfish did the agent run a speedtest with you and what was the result for them to say that the is problem with the connection.

jellyfish · 24-10-2009, 15:08

Quote:

Originally Posted by webcrawler2050

These are going to be inaccurate results. Slightly. I would say, your over contended. Aswell - is there just the one machine your house?

yes one desktop and PS3 for online, as per the results kids werent at home from 10-noon so PS3 online shouldnt effect the speed test

---------- Post added at 15:08 ---------- Previous post was at 15:07 ----------

Quote:

Originally Posted by Moldova

No Jellyfish did the agent run a speedtest with you and what was the result for them to say that the is problem with the connection.

he wanted me to connect the router directly to the PC but couldnt at the moment due to my son being online on his PS3

what kind of test would I need to run from my desktop ?

webcrawler2050 · 24-10-2009, 15:08

Quote:

Originally Posted by jellyfish

yes one desktop and PS3 for online, as per the results kids werent at home from 10-noon so PS3 online shouldnt effect the speed test

---------- Post added at 15:08 ---------- Previous post was at 15:07 ----------

he wanted me to connect the router directly to the PC but couldnt at the moment due to my son being online on his PS3

what kind of test would I need to run from my desktop ?

I would say one a few things

* Over contended
* Try a different speed test to be honest

Also, when you redo the speed test disconnect everything and do it connected directly to the modem.