Virgin launch Customer Forum

BenMcr · 11-08-2009, 16:10

Hope I'm not stepping on the forum's toes here but I thought people would like to know there is now a Virgin Customer forum

http://community.virginmedia.com/

11-08-2009, 16:12

bout bloody time I say

---------- Post added at 16:12 ---------- Previous post was at 16:11 ----------

is it staying only BB

Raistlin · 11-08-2009, 16:12

Nice. Be interesting to see how that pans out

moaningmags · 11-08-2009, 16:16

Here looks much nicer

MovedGoalPosts · 11-08-2009, 16:19

That's a pretty big sea change in attitudes within VM from the old days of NTL. It's something long overdue, given that most organistations work hard to encourage customer self support, and feedback. I wonder how they will respond when the inevitable critical posts about services are made?

ShaneC · 11-08-2009, 16:26

A positive step forward, they have always been quite responsive on the newsgroups but it's not easy to post on newsgroups and threads get burried quite easily. As Rob says, lets see how this goes when the going gets tough.....just need some posts on there now

STONEISLAND · 11-08-2009, 16:39

The lay out is crap I will stick to CF thanks!!

Kymmy · 11-08-2009, 16:41

Didn;t they try a forum before ??

Sirius · 11-08-2009, 16:47

Quote:

Originally Posted by Kymmy

Didn;t they try a forum before ??

You know i think they did. Stabbed in and back also ring a bell

Wonder if there staff will be asked to post there instead of other more established customer oriented forums. Bloody well hope not.

*sloman* · 11-08-2009, 17:00

Cant get passed the "Please read the Forum Guidelines first" i have!!

I stick to CF!

joglynne · 11-08-2009, 17:01

I've joined but it just doesn't feel right yet as it's still so new and unpopulated. I too will wait to see how VM handle the adverse posts I am sure it will attract.

I hope it's successful but nothing will will ever match up to CF.

add... anyone joining may find that their authentication email goes straight into their spam folder.

Media Boy UK · 11-08-2009, 17:11

I will not be using it.

Has nothing on where you can post anything for Virgin Media TV on it.

moaningmags · 11-08-2009, 17:14

Quote:

Originally Posted by joglynne

add... anyone joining may find that their authentication email goes straight into their spam folder.

Oops, I have webmail filter set to 1.00 and delete so I probably won't even see it.

Kymmy · 11-08-2009, 17:21

The thing which would really worry me is that unlike here they'll be able to link a moan with an account simply through the IP address.. Sometimes a good thing but also a bad thing..

Sirius · 11-08-2009, 17:21

I will not be joining it. I don't like the fact they will then see my IP address. So there will be no chance of anonymity should i want to post adversely at some time because virgin might have messed up my service or account.