Poss Billing Problem

[saabmania2]

Hi Guy's,
This might be one for young BenMcr
My brother and sister inlaw have just been to visit and said they where thinking of leaving virgin, so i asked why as you do being nosey

they have Triple XL with all sports channels but no movies, and there average call costs come to around £6 as they use there mobiles mostly (not virgin mobiles) but there bill is always over £100 pounds this can't be right can it?? sometimes it's nearly £120
what should the cost be for the following:
TRIPLE XL + Sky Sports

iF it's is correct they might as well have VIP

TIA

[Ben B]

Should be £57 for Triple XL + £19 for Sky Sports = £76

[SnoopZ]

I make it £77, and they could get the V+ with that for £49 1 off installation if needed.

[Ben B]

Originally Posted by SnoopZ

I make it £77

Minus £1 ebill discount is how I got £76. Going off my bill for Triple XL

[SnoopZ]

Originally Posted by Ben B

Minus £1 ebill discount is how I got £76. Going off my bill for Triple XL

You don't get a minus ebill discount anymore do you? They would add £1.25 to the bill if i remember correctly if you wanted paper billing.

All prices include VAT. Prices quoted are for payment by Direct Debit and e-billing. If you pay by non-Direct Debit methods you will incur a monthly £5 charge, payable to Virgin Media Payments, for payment handling services. £1 per month added for paper bills (£1.25 after 1 May 2009). These terms and conditions are in addition to and form part of our standard customer service contract.

[Ben B]

Originally Posted by SnoopZ

You don't get a minus ebill discount anymore do you? They would add £1.50 to the bill if i remember correctly if you wanted paper billing.

Nope, still get the £1 discount on mine and I know my bill went down by £2.25 after switching to ebilling

[SnoopZ]

Originally Posted by Ben B

Nope, still get the £1 discount on mine and I know my bill went down by £2.25 after switching to ebilling

It's been discontinued for new customers, existing customers still get £1 off their bill.

[Ben B]

Originally Posted by SnoopZ

It's been discontinued for new customers, existing customers still get £1 off their bill.

That explains it Cheers

[saabmania2]

ok thanks guy's so even with £6 phone calls it still would be around £82-£85 mark, i think i need to grab one of there bills as i think they are paying well over the top

[SnoopZ]

Originally Posted by Ben B

That explains it Cheers

Although if they're already on e-billing then you are correct and they will get it for £76.

[Ben B]

Originally Posted by saabmania2

ok thanks guy's so even with £6 phone calls it still would be around £82-£85 mark, i think i need to grab one of there bills as i think they are paying well over the top

Yeah, if you can get hold of one post a full break down, it will help

[saabmania2]

yes they are on e-billing i will speak to them again and get a bill, that way i can see what the extra they are being charged for is, thanks for the info will let you know

[SnoopZ]

Originally Posted by saabmania2

ok thanks guy's so even with £6 phone calls it still would be around £82-£85 mark, i think i need to grab one of there bills as i think they are paying well over the top

Something is very wrong with their bill for sure.

Going by the website it's:

£11 (phoneline)
£47 (xl tv, xl bb, xl phone)
£19 (sky sports collection)
-£1 ebilling

Total: £76

http://allyours.virginmedia.com/html...e-builder.html
http://allyours.virginmedia.com/html...-channels.html

[chrome]

whats going on with virgin, just had my bill in after taking a renewing contract, totally wrong. this happens evet time you either renew or alter something

[BenMcr]

Would you care to be more specific?

---------- Post added at 10:30 ---------- Previous post was at 10:26 ----------

Originally Posted by saabmania2

Hi Guy's,
This might be one for young BenMcr

Only thing I can currently thing of until we see the advance charge is that they simple don't have any bundle discounts

Triple XL + Sports if paying full price would come out at £96 a month