PC Guard

jidian · 01-08-2009, 14:21

Hi

I'm new to this site and sorry if I'm in the wrong place. I have PC Guard which seems to be working and I don't appear to have a problem with my pc however Microsoft Security Centre tells me that my I have no antivirus turned on. I phoned Virgin a couple of times and was told I had to contact Microsoft. Are Virgin saying Microsoft don't recognise PC Guard but my antivirus is working or are they saying I have no antivirus and it's up to Microsoft to sort it out!!!

BenMcr · 01-08-2009, 14:49

What exactly does the Security Centre report? That it isn't turned on or that it is reporting in a format no longer supported?

jidian · 01-08-2009, 15:43

Hi

Says Virus protection not found. - Windows did not find antivirus software on this computer etc. Click reccommendations for suggested action.

Peter_ · 01-08-2009, 18:00

Quote:

Originally Posted by jidian

Hi

Says Virus protection not found. - Windows did not find antivirus software on this computer etc. Click reccommendations for suggested action.

I presume you are using Vista so ensure that you have upgraded to Service Pack 2 on the Microsoft website and everything should be ok.

jidian · 02-08-2009, 11:46

Hi

No I am using XP and Service Pack 2 is on. I am completely baffled.

Peter_ · 02-08-2009, 11:49

Quote:

Originally Posted by jidian

Hi

No I am using XP and Service Pack 2 is on. I am completely baffled.

Try Service pack 3 for XP then. http://www.microsoft.com/downloads/d...displaylang=en

BenMcr · 02-08-2009, 11:52

Try this - it resets the Security Center

1. Open a Command Prompt by clicking on Start->Run, enter "CMD.EXE" , and click on the OK button. The Command Prompt window will appear.

2. In the Command Prompt window, type "NET STOP WINMGMT /Y" and press Enter.

3. Type "REN %WINDIR%\SYSTEM32\WBEM\REPOSITORY %WINDIR%\SYSTEM32\WBEM\REP.OLD" and press Enter.

4. Type "EXIT" at the Command Prompt to close the window.

5. Reboot

EDIT: That is for Vista, but it should also work for XP

jidian · 02-08-2009, 12:37

Thanks very much for trying but it didn't work. The first line worked ie "NET STOP WINMGMT/Y" but when I typed in the second line it came up with - file name directory name or volume label syntax is incorrect. Tried it twice and double checked I'd typed it in right.

I'm getting worried that Microsoft is actually blocking my antivirus and it's not working or is that stupid.

hansi · 05-08-2009, 07:33

Try it again and instead of typing the commands, try copying and pasting from Ben's post? Hope this helps

jidian · 05-08-2009, 11:39

Hi

Thanks very much for the suggestion, unfortunately I got the same result.

---------- Post added at 10:39 ---------- Previous post was at 10:32 ----------

Hi Moldova

Have checked and service pack 3 is already on. This is getting really odd.

Peter_ · 05-08-2009, 12:17

Quote:

Originally Posted by jidian

Hi

Thanks very much for the suggestion, unfortunately I got the same result.

---------- Post added at 10:39 ---------- Previous post was at 10:32 ----------

Hi Moldova

Have checked and service pack 3 is already on. This is getting really odd.

When you go to the PC Guard my services screen does it say that it is working.

**Paul** · 05-08-2009, 12:26

As long as your sure your AV is working then I wouldnt worry, Windows is crap at detecting AV - mine (McAfee) is working fine, and has been for years, but windows has yet to detect it.

jidian · 05-08-2009, 15:39

Hi

Thanks very much, I'm pretty certain it's working ok but I thought perhaps it would be wise to check with folk who are a bit more computer knowledgeable.