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Services: ntl broadband and full package tv & phone
Posts: 26
Warning about checking your bill
Just thought I would let people know that 2 months ago I was looking at my dads bill and wandered why he only paid £10 a month for his v+ box as I was always charged £20 a month. After a few calls to virgin and waited for manager to ring me back they agreed I had been overcharged by £240 over 2 year period and agreed to give me 6 months back which is £60 of course I threatened to terminate my services as my bills are about £120 a month they finally agreed to 2 months at £1 to pay me back had to pay £1 to keep dd up.I have always checked my bills but sometimes there prices are so confusing so please be aware.
Just thought I would let people know that 2 months ago I was looking at my dads bill and wandered why he only paid £10 a month for his v+ box as I was always charged £20 a month. After a few calls to virgin and waited for manager to ring me back they agreed I had been overcharged by £240 over 2 year period and agreed to give me 6 months back which is £60 of course I threatened to terminate my services as my bills are about £120 a month they finally agreed to 2 months at £1 to pay me back had to pay £1 to keep dd up.I have always checked my bills but sometimes there prices are so confusing so please be aware.
It just shows its well worth being persistent, well done
That's alot! I agree There bills are way confusing when u change services, I was being charged for somthing that was meant to be free in my package they fixed it with no probs tho but thad not the point, I always seem to have billing problems with them.
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Posts: 1,895
Re: Warning about checking your bill
Quote:
Originally Posted by angy141
Just thought I would let people know that 2 months ago I was looking at my dads bill and wandered why he only paid £10 a month for his v+ box as I was always charged £20 a month. After a few calls to virgin and waited for manager to ring me back they agreed I had been overcharged by £240 over 2 year period and agreed to give me 6 months back which is £60 of course I threatened to terminate my services as my bills are about £120 a month they finally agreed to 2 months at £1 to pay me back had to pay £1 to keep dd up.I have always checked my bills but sometimes there prices are so confusing so please be aware.
Wow, that's a shocker! Good to see that they actually did what was right, i.e. full refund.
i have been charged for phone calls i hadnt made in the past. The reason i know i hadnt made them was i was on holiday in france when the calls took place and no one else had keys to my flat.
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