07-08-2009, 12:58
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#1
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Inactive
Join Date: Aug 2009
Posts: 1
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virgin phone
my phone line is down 4 days to wait for a virgin engeneer what a shoddy service 
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07-08-2009, 18:39
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#2
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cf.addict
Join Date: Oct 2006
Posts: 175
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Re: virgin phone
similar thing happened to me when the engineer did come round he tried to tell me that we would be charged as the box, that telewest fitted may years ago, was not their responsibility. The proverbial hit the fan and after calls to virgin it was repaired as it should have been, was going to say free but not really free as it is part of the service Im paying for.
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07-08-2009, 18:48
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#3
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Inactive
Join Date: Dec 2007
Posts: 18,385
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Re: virgin phone
If you want a faster SLA then get a business line, but 4 days is reasonable for a home line whether you're on VM or BT
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07-08-2009, 21:58
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#4
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Inactive
Join Date: Jul 2005
Location: London
Services: BT Broadband,BT Anytime calls,Sky entertainment extra HD,Vodafone pay monthly
Posts: 1,512
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Re: virgin phone
There's no such thing as a fault free service.
4 days is reasonable for residential users due to easy access to alternatives such as mobiles,payphones and wirefree internet access.
BT will have different policies in rural areas and both BT and Virgin Media will have policies surrounding the vulnerable.
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07-08-2009, 22:10
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#5
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Inactive
Join Date: Feb 2008
Location: Swindon
Services: TiVo
110MB BB
Phone Line
Posts: 3,087
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Re: virgin phone
I would say 4 days, is pretty good! Not perfect, but quick enough! BT is far worse, sometimes up to 3 weeks to get an openreach engineer!
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08-08-2009, 07:18
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#6
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Inactive
Join Date: Feb 2006
Posts: 166
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Re: virgin phone
Quote:
Originally Posted by webcrawler2050
I would say 4 days, is pretty good! Not perfect, but quick enough! BT is far worse, sometimes up to 3 weeks to get an openreach engineer!
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I have always known BT respond pretty quickly, usually within a day or two. A big plus for BT is that they will instantly divert your incoming calls to a mobile, at no charge, whilst your line is down.
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08-08-2009, 11:17
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#7
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Inactive
Join Date: Feb 2008
Location: Swindon
Services: TiVo
110MB BB
Phone Line
Posts: 3,087
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Re: virgin phone
Hmm, I;'ve had nothing but trouble with OpenReach engineers but that could just be my experience.
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08-08-2009, 16:44
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#8
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Inactive
Join Date: Mar 2008
Posts: 147
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Re: virgin phone
wow im lucky then... most ive had my phone line down for is a couple of hours tops.
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