Orange

cnewton2k · 31-07-2009, 23:13

Just a heads up but i have just been on the phone to orange retentions to try and lower my bill and have just been able to terminate it 13 months early as they will be inincreasing my call charges by 2p!!!

Girl i spoke to siad they are giving people mega deals to try and keep them but if not you can just leave with no disconnection charge etc!!

I have hunted on the net but as yet not found a site with the info on it!

All orange customers should of got a text today informing them of the change to the price!

**Paul** · 31-07-2009, 23:21

Price of what exactly ?

cnewton2k · 31-07-2009, 23:27

call charges outside of your bundle

*sloman* · 01-08-2009, 00:58

i'll call them cheers dude

---------- Post added at 23:58 ---------- Previous post was at 23:46 ----------

From Orange terms and conditions effective 1 June 2007

"Terminating your Contract because Orange has changed its terms

4.3 You may also terminate your Contract if we vary its terms, resulting in an excessive increase in the Charges or changes that alter your rights under this Contract to your detriment. In such cases you would need to give us at least 14 days written notice prior to your Billing Date (and within one month of us telling you about the changes). However this option does not apply if:

4.3.1 we have increased the Charges by an amount equal to or less than the percentage increase in the All Items Index of Retail Prices published by the Central Statistical Office in the Monthly Digest of Statistics in any 12 month period;"

Taken from http://www1.orange.co.uk/mobileterms/#4
All T&Cs http://www1.orange.co.uk/mobileterms/

I would say that this does entitle you to cancel. Note though you need to give 14 days notice and within one month of notice of the changes. As I read it this doesn't mean one month of the changes happening so don't wait until September.

Smilie · 01-08-2009, 03:30

does this includes people who doesnt go over their free minutes??
as he/she won't technically be charged more

damn wished i was a orange user right now

v0id · 01-08-2009, 03:58

Quote:

Originally Posted by Solventcandy

All orange customers should of got a text today informing them of the change to the price!

So not ALL orange customers are getting this text then

*sloman* · 01-08-2009, 09:04

i got mine a few weeks back rin today at 8.30 when hey open i'll let you know

cnewton2k · 01-08-2009, 09:08

Quote:

Originally Posted by *sloman*

I would say that this does entitle you to cancel. Note though you need to give 14 days notice and within one month of notice of the changes. As I read it this doesn't mean one month of the changes happening so don't wait until September.

I didnt have to give 1 months notice! My contract will finsih on monday

then on the 19th i will get a cheque back for advanced line rental

I only called to see if i could reduce it lol

New phone today hehe looking at the tmobile g2

---------- Post added at 08:08 ---------- Previous post was at 08:07 ----------

Quote:

Originally Posted by v0id

So not ALL orange customers are getting this text then

I didnt get the text either!

MadGamer · 01-08-2009, 09:42

I got a text and im on PAYG

*sloman* · 01-08-2009, 09:43

lol took contract out 3rd june 09 (18months) just cancelled today! saved me Â£560 disconnection charges

Nice one Solventcandy

cnewton2k · 01-08-2009, 09:44

no probs

*sloman* · 01-08-2009, 09:52

off to Carphone warehouse may get an iphone 3g s

cnewton2k · 01-08-2009, 09:53

i had been lookin gat one of those but the g2 looks amazing!

Russ · 02-08-2009, 17:04

Apparent confirmation of this being a legal way out of an Orange contract: http://www.bitterwallet.com/orange-i...contract/15723

Hom3r · 02-08-2009, 22:46

I got the test on the 28/07/09, it points to this page.

http://www1.orange.co.uk/septemberchanges/