Current Prices

confused virgin · 03-08-2009, 16:10

I am hearing that Virgin is upgrading their BB services and also seen them lost some TV channels recently. So I decided to check what the current prices are and review my options.

I can't say their web site is very clear. So for an existing customer what should be the price for :

10 Mbps BB
XL TV
Phone line with Talk Unlimited

How much do I need to get V+HD and 50 Mbps BB ? Is there any one off charges for installation ?

Will I need to start a new contract if I change the existing package?

toady · 06-08-2009, 01:36

What channels have they lost

I thought they had added a lot more recently

confused virgin · 07-08-2009, 07:05

The ones I noticed was Setanta spots. Hopefully they will replace it with something else later.
If they added something lately, it haven't caught my eye yet

BenMcr · 07-08-2009, 08:06

They already have - see the many many threads about ESPN

Also this from the customer section of VirginMedia.com http://www.virginmedia.com/myvirginmedia/espn.php

Pontiac · 13-08-2009, 15:45

Okay so I spec XXL, XL and XL on the website and it comes to Â£57 + Â£11 phoneline... Â£68 total. Now, am I right in thinking that the XXL in that package is currently being charged at Â£35, Â£7 dearer than what it will be at Â£28 on 1st sept. So come 1st sept, the package should be Â£61?

BenMcr · 13-08-2009, 15:46

No it will be Â£66 - a Â£2 price drop. This is because the Triple XL 50 already had a extra Â£5 off the XXL price

From 1st September XXL will be Â£8 more than XL on all deals

Pontiac · 13-08-2009, 15:54

Why is that then? It says it's Â£35 + Â£11 phoneline now, so there should be Â£7 difference in sept.

EDIT: woops, I see you're quicker than I can post

---------- Post added at 16:54 ---------- Previous post was at 16:48 ----------

Okay so I'm on an old XL Plus deal that charged me Â£30 installation with no charge for the V+ install. Â£67pm (includes 1 x V+ and 1 x standard v box). That was about 18 months ago. So I call to "upgrade" today and ask about matching the websites price for the bundle which should be Â£68 plus Â£5 for extra box and free installation, just the Â£20 install fee. But I'm told Â£50 for installation (I assume this is Â£30 install and Â£20 activiation) and the cheapest way to add the service was to add the Â£10 to the XL plus price making it Â£77 (Â£75 in sept) as changing me over to another deal would cost more as I never paid for the V+ install:? Something about it being Â£75 that I got for free and if I changed to another deal I'd have to pay that so it'd work out more?? So basically, he was saying they could take that into account and kind of retro-charge me? I didn't want to continue the conversation at that point I had to get my head round it! Does it sound right?

BenMcr · 13-08-2009, 16:03

Thats right

Triple XL + extra STB + TI/TM which is all that is in the XL Plus is Â£66

Triple XL 50 + extra STB + TI/TM which is all in the XL Plus would be Â£74

So you are only Â£1 out a month.

You would have to pay Â£49 for the V+ conversion fee

Pontiac · 13-08-2009, 17:37

Quote:

Originally Posted by BenMcr

Thats right

Triple XL + extra STB + TI/TM which is all that is in the XL Plus is Â£66

Triple XL 50 + extra STB + TI/TM which is all in the XL Plus would be Â£74

So you are only Â£1 out a month.

You would have to pay Â£49 for the V+ conversion fee

I think the Â£1 difference is due to me using paper billing still. Okay so it will be Â£74 with ebilling.

So you are telling me, that if I ever want to convert to another deal with Virgin ie one that new customers might take, regardless of whether or not I sign up for another 12 month contract, I will have to pay a sort of "get out cause" in this Â£49 v+ box charge that I never paid initially? I'm sure he mentioned Â£75 actually. Which is it, 49 or 75?

Also, say I were to upgrade to XXL broadband on his terms, paying the extra Â£8pm and paying Â£50 installation. Will that be locking me into another 12 month contract or not? I'm out of contract at the moment

BenMcr · 13-08-2009, 17:51

Quote:

Originally Posted by Pontiac

I will have to pay a sort of "get out cause" in this Â£49 v+ box charge that I never paid initially?

Yes

Quote:

I'm sure he mentioned Â£75 actually. Which is it, 49 or 75?

It's Â£49. If anyone say it's Â£75 point them in the direction of the website

Quote:

Also, say I were to upgrade to XXL broadband on his terms, paying the extra Â£8pm and paying Â£50 installation. Will that be locking me into another 12 month contract or not? I'm out of contract at the moment

A new 12 months for all services would apply

Pontiac · 13-08-2009, 18:24

Okay how about this. I want XXL, XL and XL with 1 v+ and 1 v box. That for new customers in a couple of weeks will be Â£71 right. Say I want that deal, and I also want to get the f*** out of this godforsaken owing them money for the V+ thing that I didn't even know about.

My options if I'm right are stay in the XL plus deal upgrading to XXL with a Â£50 install and extra a month making it Â£74 and by doing so confirming another year with them.

How about this: I pay the Â£49 get out charge, and switch to the new users deal at Â£71pm for the same thing. By doing that surely I should also get free installation worth Â£30 and only have to pay for the Â£20 activation fee like they do. So that should save me Â£3pm for a year which is Â£36 and another Â£30 makes Â£66 which is more than the Â£49 get out crap. Wouldn't that be better for me? So then I'm free and pay less and don't have that get out rubbish around my neck? Of course I assume if I continue the way he wanted in my current deal not paying the Â£49 getout, I will have to pay it eventually!

BenMcr · 13-08-2009, 18:34

You would not qualify for free XXL install

Pontiac · 13-08-2009, 18:39

Okay... so then it will cost me Â£13 to get out of the v+ owing thing in the way I want then right.... Â£13 more than what he's offering staying in the XL Plus scheme. (Â£36 saving as a new customer, but Â£49 getout difference).

Do you think that's my best bet? I just don't like the idea of this lingering debt with them anytime I want to change my package. I'm also concerned that the price may go up, and say in another year it may be Â£99 for the getout.

warrenb · 14-08-2009, 14:12

Yes it does seem us XL Plus people are being stuffed along the line here. I didn't realise I was paying a rental on my V+ until I checked my bill really closely because I wanted to remove v stuff unlimited.

Pontiac · 14-08-2009, 14:27

Yeah I think it's crud. I think if I'm gonna commit myself to another year anyway I may aswell pay this Â£49 V+ setup fee while it's at that rate. As I say, in another year it could be free, but then it could also be Â£99. At a cost of Â£13 to me I think it's worth it for peace of mind.

Cost overall to stay in XL Plus and upgrade to 50 meg: Â£938 (Â£74pm for 12 months + Â£50 installation)

Cost to go to Triple XL 50 but by doing so pay this annoying fee that otherwise stays with us: Â£951 (Â£71pm for 12 months + Â£50 installation + Â£49 V+ conversion/setup fee) (The monthly figure worked out with additional Â£5 charge for me having an additional stb)

I will only be losing the Talk International and Talk Mobile features which offer 25% off calls to mobiles and international numbers from the virgin landline (which is a feature of the XL PLus) but as I don't use the phone it's not worth it to me.