Phone major problem

lowei · 08-04-2009, 15:14

My phone line has developed a fault were it rings 999 on its own,after speaking to cs, and having my phone line disabled its still doing the same.has any1 ever had this problem????

Gary L · 08-04-2009, 16:03

I'm sure I have read the same fault before on Telewest. I'm sure it was a fault with Telewest not the phone.

is it dialling 999 or 112?
are the keys sticking?

lowei · 08-04-2009, 17:37

Quote:

Originally Posted by Gary L

I'm sure I have read the same fault before on Telewest. I'm sure it was a fault with Telewest not the phone.

is it dialling 999 or 112?
are the keys sticking?

Iam in a ex ntl area,and yes the police keep saying some thing about 112.And no the buttons are not sticking.And Ive got a hell off a lot of noise on my line.Its driving me insane police phoning me up at stupid times in the early mornings asking do i need assistance

Gary L · 08-04-2009, 17:39

Quote:

Originally Posted by lowei

Iam in a ex ntl area,and yes the police keep saying some thing about 112.And no the buttons are not sticking.And Ive got a hell off a lot of noise on my line.Its driving me insane police phoning me up at stupid times in the early mornings asking do i need assistance

It sounds like water in the line. we had heavy rain last night.

lowei · 08-04-2009, 17:48

Quote:

Originally Posted by Gary L

It sounds like water in the line. we had heavy rain last night.

Does that mean i should say yes to the operator who asks do i need fire, police, or ambulance,maybe the fire brigade can sort out the water in my line...lol

Gary L · 08-04-2009, 17:49

Quote:

Originally Posted by lowei

Does that mean i should say yes to the operator who asks do i need fire, police, or ambulance,maybe the fire brigade can sort out the water in my line...lol

You need the coastguard.

Call Virgin and tell them you think it's that. they'll have to fix it anyway if it's dialling 999/112.

fireman328 · 08-04-2009, 21:45

Quote:

Originally Posted by lowei

Iam in a ex ntl area,and yes the police keep saying some thing about 112.And no the buttons are not sticking.And Ive got a hell off a lot of noise on my line.Its driving me insane police phoning me up at stupid times in the early mornings asking do i need assistance

They are only doing their job, how do they know it is a real incident or not without checking with you.

m419 · 10-04-2009, 19:33

A few years ago we had a problem calling 999,only once, we dialled 999 and it just played one long tone, we hung up and dialled again and had no problem, I made a big fuss about it and they sent a specialist engineer to test the line and everything and also gave us a discount on the bill. 999/112 is provided by Cable&Wireless on the Telewest,NTL,T-Mobile and Cable and Wireless telephone lines.

injuneer · 17-04-2009, 16:26

There used to a be a lot of phantom 999 calls after the parallel 112 code was introduced, a backward step really, a faulty line condition is more likely to dial 112 than 999, the answer was to set the line card circuit to receive MF (multi frequency) tones only at the switch (the default was loop disconnect/MF). I doubt many people have their phone set to use loop disconnect pulses anymore.