No internet...

macrouser · 19-03-2009, 00:20

Hi guys,

Its been like this for a few days now no internet whats so ever...

Code:

Tue Mar 17 23:20:39 2009  Tue Mar 17 23:20:39 2009  Information (7) Network access is disabled by provisioning; no traffic will b... 
Tue Mar 17 23:20:39 2009  Tue Mar 17 23:20:39 2009  Information (7) Authorized 
Tue Mar 17 23:20:39 2009  Tue Mar 17 23:20:39 2009  Error (4) Config file does not include a valid CVC! 
Tue Mar 17 23:20:39 2009  Tue Mar 17 23:20:39 2009  Information (7) Registration complete! 
Tue Mar 17 23:20:39 2009  Tue Mar 17 23:20:39 2009  Information (7) We registered with a DOCSIS 1.0 config file! 
Tue Mar 17 23:20:39 2009  Tue Mar 17 23:20:39 2009  Information (7) Received a REG-RSP message from the CMTS... 
Tue Mar 17 23:20:39 2009  Tue Mar 17 23:20:39 2009  Information (7) Sending a REG-REQ to the CMTS... 
Tue Mar 17 23:20:39 2009  Tue Mar 17 23:20:39 2009  Information (7) CableModem SNMP configure complete 
Time Not Established Time Not Established Information (7) IP init completed ok 
Time Not Established Time Not Established Information (7) CableModem TFTP init ok 
Time Not Established Time Not Established Error (4) ToD request sent- No Response received 
Time Not Established Time Not Established Information (7) CableModem DHCP client init ok 
Time Not Established Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response. 
Time Not Established Time Not Established Information (7) MAP w/initial maintenance region received 
Time Not Established Time Not Established Information (7) Downstream sync ok 
Time Not Established Time Not Established Information (7) Beginning initial ranging... 
Time Not Established Time Not Established Information (7) downstream time sync acquired... 
Time Not Established Time Not Established Information (7) Downstream sync ok 
Time Not Established Time Not Established Information (7) starting ds time sync acquisition... 
Time Not Established Time Not Established Information (7) Locked on the downstream. Waiting for UCDs... 
Time Not Established Time Not Established Information (7) Downstream lock ok 
Time Not Established Time Not Established Information (7) Sync Start

BenMcr · 19-03-2009, 00:22

And what have technical support said?

macrouser · 19-03-2009, 00:24

Well, I havent tried phoning yet as ive been at work, at my friends house at the moment, while carrying the log on a USB, i thought id have a shot on here.

19-03-2009, 00:26

Could you post your power levels & SNR from your modems configuration page. You can access it by entering 192.168.100.1 into your address bar.
User name & password is root should you be asked for them.

macrouser · 19-03-2009, 00:27

Just nipping to mine wont be long

19-03-2009, 00:40

Make a note of what the lights are doing, which are off, flashing etc.

macrouser · 19-03-2009, 00:51

Code:

====================
SYNC - SOLID ON
POWER - SOLID ON
ETH - SOLID ON

The rest of the lights are not on
====================
- Cable Modem Status

Item 		Status 		Comments
Acquire a Downstream Channel 		586750000 Hz 		Locked
Connectivity State 		OK 		Operational
Boot State 		In Progress 		Forwarding Denied
===================

Cable Modem Downstream
Downstream Lock : 	Locked
Downstream Channel Id : 	2
Downstream Frequency : 	586750000 Hz
Downstream Modulation : 	QAM64
Downstream Symbol Rate : 	6952 Ksym/sec
Downstream Interleave Depth : 	taps12Increment17
Downstream Receive Power Level : 	0.7 dBmV
Downstream SNR : 	39.4 dB

====================

Cable Modem Upstream
Upstream Lock : 	Locked
Upstream Channel ID : 	2
Upstream Frequency : 	22200000 Hz
Upstream Modulation : 	QPSK
Upstream Symbol Rate : 	2560 Ksym/sec
Upstream transmit Power Level : 	56.0 dBmV
Upstream Mini-Slot Size : 	2

====================

Cable Modem Upstream Burst

Req
	

Init Maint
	

Per Maint
	

Short Data
	

Long Data
	

(1)
	

(3)
	

(4)
	

(5)
	

(6)
Modulation Type 	QPSK 	QPSK 	QPSK 	QPSK 	QPSK
Differential Encoding 	Off 	Off 	Off 	Off 	Off
Preamble Length 	64 	128 	128 	100 	80
Preamble Value Offset 	396 	6 	6 	396 	396
FEC Error Correction (T) 	0 	5 	5 	3 	9
FEC Codeword Information Bytes (k) 	16 	34 	34 	78 	232
Scrambler Seed 	338 	338 	338 	338 	338
Maximum Burst Size 	0 	0 	0 	35 	0
Guard Time Size 	8 	48 	48 	25 	137
Last Codeword Length 	Fixed 	Fixed 	Fixed 	Short 	Short
Scrambler on/off 	On 	On 	On 	On 	On 


==========================

Network Access : 	Denied
Maximum Downstream Data Rate : 	32000
Maximum Upstream Data Rate : 	32000
Maximum Upstream Channel Burst : 	1600
Maximum Number of CPEs : 	1
Modem Capability : 	Concatenation Enabled, Fragametation Enabled, PHS Disabled

===========================

19-03-2009, 01:00

Upstream and downstream say locked. Looks network related to me

Check the status page and if its not listed there give VM a call.

macrouser · 19-03-2009, 01:02

The internet went off around 1 in the morning (UK), then came back on at 5 in the morning then went back off and has been off ever since... might give them a call when i get back...

Milambar · 19-03-2009, 04:56

I hate to ask, but have you actually tried rebooting the modem and/or routers? Just unplug from mains power for 30 seconds.

My internet also went off around 1am, in the middle of a skype call to my gf! But a power cycle of the modem and router brought it straight back (good job or technical support would have been getting an irritated call

).

Stabhappy · 19-03-2009, 12:37

Network Access : Denied

Fatec · 19-03-2009, 12:42

Yep, looks like you've been cut off, not been naughty on the VM newsgroups have you

Welshchris · 19-03-2009, 12:44

Proberbly a mix up their end again.

Stabhappy · 19-03-2009, 13:43

It looks like they've sent a config file to your modem which denies network access (based on the fact it says that, and the config file shows 32000 downstream and upstream)

hackor_cable · 20-03-2009, 01:29

hes taking the **** that looks like a log from a cloned modem