Weird V-Box Problem

Hiroki · 28-10-2008, 16:13

Hi I was wondering if anyone could help me.

For the past few days everytime I plug my v-box in first thing in the morning the three symbols on the front of the box (standby, modem & remote) flash like a strobe light for around 5-10 minutes before the box actually gets to the Virgin logo and from then on it's fine for the rest of the day.

Whilst the box is flashing it makes a popping sound when the TV is on the scart selected for the v-box.

Should I be concerned about this?

**Hugh** · 28-10-2008, 16:42

From your second sentence, it appears you unplug the box each night - can you confirm this?

Hiroki · 28-10-2008, 16:59

Quote:

Originally Posted by foreverwar

From your second sentence, it appears you unplug the box each night - can you confirm this?

Yes that's right. I've unplugged it every single night for the past 3/4 years and this is the first time i've ever had a problem.

spiderplant · 28-10-2008, 17:23

Sounds like it is dying. You have three choices. 1) Leave it on. 2) Report it to VM. 3) Put up with it.

28-10-2008, 17:25

Do as spiderplant says and report it.
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Tech Support is open 24/7 on the numbers below.

For help with your TV or Phone and for Broadband Technical Support:

Call Product Support/Faults on 151 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.
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Hiroki · 28-10-2008, 23:38

Thank you for the advice guys I didn’t realise it would be serious enough that I would have to contact Virgin.

Is there a specific time to contact them over the phone so I won’t be put through to a foreign call centre? Just I struggle to understand people on the phone as it is without adding other accents into it.

Thanks again for the help.

spiderplant · 29-10-2008, 06:02

You could report it on the virginmedia.support.tv newsgroup.

29-10-2008, 08:13

I would ring during the day, how to set up newsgroups link below.

Tech Support via Newsgroups.
virginmedia.support.tv newsgroup is the one that you want to use and here is the set up link http://www.virginmedia.com/customers...setting-up.php

madnutter0102 · 01-11-2008, 18:53

im having real problems with my tv drive box. recordings wont delete, auto change doesnt work when i set reminders + im having to reboot the box constantly.

its drivin me mental.

its v+ by the way.

spiderplant · 01-11-2008, 19:35

Ring VM.

madnutter0102 · 01-11-2008, 19:43

i would do but with it probably being a fault i know i'll get put throught to india + thats just a waste of time in my opinion as both customer e.g. myself + person on the other end more often than not fail to understand each other because of the language barrier.

Raistlin · 01-11-2008, 20:06

Then you probably have no choice but to put up with it until it fails completely, and then phone VM.

madnutter0102 · 01-11-2008, 20:27

in sayin that though, i have tended 2 find that if u phone early in the mornin say between 9 + 10, more often than not you get a british voice on the other end of the phone so i might try that.

01-11-2008, 20:46

Quote:

Originally Posted by madnutter0102

in sayin that though, i have tended 2 find that if u phone early in the mornin say between 9 + 10, more often than not you get a british voice on the other end of the phone so i might try that.

Virgin UK call centres are available from 0800 to 2000 Monday to Saturday.

madnutter0102 · 01-11-2008, 20:59

Virgin UK call centres are available from 0800 to 2000 Monday to Saturday

well if thats the case why then do we get put through to india all the time + also what is the number for these virgin uk call centres.

thx.