29-10-2008, 02:52
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#1
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Inactive
Join Date: Jul 2005
Location: Ourgate
Services: Tivo 152meg BB
Phone
Posts: 155
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Itemised billing
Hi
Does anyone know how long virgin keep records of itemised billing. I need to go back about 14 months to confirm an important phone call.
Thanks
Chris
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29-10-2008, 06:24
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#2
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Guest
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Re: Itemised billing
afaik they keep them for at 2 years but it could take upto 8 weeks for you to get them as they only keep the last year on the system and they archive any older than that.
Saying that when i needed a copy of a bill it only took a week to arrive but that was when they were telewest
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29-10-2008, 10:26
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#3
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Itemised billing
It depends where you live.
If you are in areas 01-19 they would be able to go back the 14 months without issue.
However, Virgin cannot access any itemisation that was on any 'legacy' ntl bill
This means (all months are approximate)
For Areas 30-31 they can go back as far as October 2007
For Areas 24-28 they can go back as far as May 2007
For Areas 20-22 they can go back as far as December 2006
Basically if you are ex-ntl they can only go as far as when the new type bills started
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29-10-2008, 16:17
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#4
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Inactive
Join Date: Jul 2005
Location: Ourgate
Services: Tivo 152meg BB
Phone
Posts: 155
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Re: Itemised billing
How do i know what area i am in.
Im in the NR31 area
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29-10-2008, 17:31
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#5
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Guest
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Re: Itemised billing
PM me your full postcode and I can check what area your in
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29-10-2008, 18:06
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#6
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Inactive
Join Date: Oct 2008
Location: Norwich
Age: 37
Services: Company LLU internet, soon-to-be company FTTC internet at 56Mb/20Mb!
Posts: 1,895
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Re: Itemised billing
NR31 is Great Yarmouth / Gorlestone.
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29-10-2008, 18:14
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#7
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Itemised billing
Quote:
Originally Posted by Planetgarb
How do i know what area i am in.
Im in the NR31 area
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Its on the top of any bill Virgin send out as 'Area Reference'
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29-10-2008, 19:58
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#8
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Inactive
Join Date: Jul 2008
Location: West Midlands
Services: V+
TV:XL
Broadband:XL
Telco:XL
Posts: 796
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Re: Itemised billing
Quote:
Originally Posted by Turkey Machine
NR31 is Great Yarmouth / Gorlestone.
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lol i think he knows which area he lives in!
That tickled me! 
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29-10-2008, 20:04
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#9
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Inactive
Join Date: Oct 2008
Location: Norwich
Age: 37
Services: Company LLU internet, soon-to-be company FTTC internet at 56Mb/20Mb!
Posts: 1,895
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Re: Itemised billing
Quote:
Originally Posted by Haggis23
lol i think he knows which area he lives in!
That tickled me! |
Yes, but to get that info, I spent all of 5 seconds on Google with NR31, and it threw up a map of Great Yarmouth / Gorlestone.
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29-10-2008, 22:27
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#10
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Inactive
Join Date: Jul 2005
Location: Ourgate
Services: Tivo 152meg BB
Phone
Posts: 155
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Re: Itemised billing
Quote:
Originally Posted by BenMcr
It depends where you live.
If you are in areas 01-19 they would be able to go back the 14 months without issue.
However, Virgin cannot access any itemisation that was on any 'legacy' ntl bill
This means (all months are approximate)
For Areas 30-31 they can go back as far as October 2007
For Areas 24-28 they can go back as far as May 2007
For Areas 20-22 they can go back as far as December 2006
Basically if you are ex-ntl they can only go as far as when the new type bills started
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Yes i do know where i live lol the area i was refering to was the ones above.
Thanks to darthlinux i now know its area 22
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