Landline wire stuck - phone broken!
19-10-2008, 11:37
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#1
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Inactive
Join Date: Mar 2005
Location: Darlington
Services: XL Phone
XL BB
V+ XL TV
Posts: 4,215
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Landline wire stuck - phone broken!
Okay so maybe this isn't specific to VM but i need help with my phone!
I went to use it the other day and there was nothing, no dial tone, nothing. The phone is fine, not showing anything different on the screen.
So i checked the wires and plug, which were fine, except the wire into the wall is stuck, and i can't get it out! So i've unscrewed the front.. See pic 1...
Now i'm wondering if the bit i circled in red in pic 2 is part of the black wire one, because i may resort to a hammer soon 
It's so annoying, i have spent a fortune on my PAYG mobile and i thought i'd be able to fix this myself...
What should i do? 
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19-10-2008, 12:31
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#2
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Join Date: Jul 2003
Location: Poole, Dorset
Age: 40
Services: FreeSat+
Tivo
V-Box
VM 60MBit
Posts: 13,365
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Re: Landline wire stuck - phone broken!
The bit circled in red is just the back end of the phone socket aperture.
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19-10-2008, 12:41
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#3
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Guest
Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
Posts: n/a
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Re: Landline wire stuck - phone broken!
Quote:
Originally Posted by Pia
Okay so maybe this isn't specific to VM but i need help with my phone!
I went to use it the other day and there was nothing, no dial tone, nothing. The phone is fine, not showing anything different on the screen.
So i checked the wires and plug, which were fine, except the wire into the wall is stuck, and i can't get it out! So i've unscrewed the front.. See pic 1...
Now i'm wondering if the bit i circled in red in pic 2 is part of the black wire one, because i may resort to a hammer soon
It's so annoying, i have spent a fortune on my PAYG mobile and i thought i'd be able to fix this myself...
What should i do? |
I don't work with Telco but I would say try posting in the newsgroups to save on phonecalls.
Or you can try the email link below.
I need help with...my Virgin Phone service
https://help2.virginmedia.com/assets...oneformCZ.html
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19-10-2008, 13:06
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#4
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Inactive
Join Date: Mar 2005
Location: Darlington
Services: XL Phone
XL BB
V+ XL TV
Posts: 4,215
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Re: Landline wire stuck - phone broken!
Thanks for the replies, but won't they charge me for coming out?
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19-10-2008, 13:14
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#5
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Guest
Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
Posts: n/a
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Re: Landline wire stuck - phone broken!
Quote:
Originally Posted by Pia
Thanks for the replies, but won't they charge me for coming out?
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Its a fault so the is no charge.
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22-10-2008, 07:46
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#6
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cf.geek
Join Date: Mar 2004
Location: Prestbury SK10
Services: 200Mb,TV FH V6 and Phone
Posts: 714
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Re: Landline wire stuck - phone broken!
From your picture, it looks like the little flap/wing on your phone line plug is broken, you normally depress this flap and then pull the plug out. To get the plug out, you need a jeweller's/watch maker's screw driver set, find a smallish one, insert in between whats remain of the flap and the socket, depress it and you should be able to pull the plug out.
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22-10-2008, 19:19
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#7
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Inactive
Join Date: Mar 2005
Location: Darlington
Services: XL Phone
XL BB
V+ XL TV
Posts: 4,215
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Re: Landline wire stuck - phone broken!
Thank you to whydoineedatech for the link, i filled in the form the night you posted it and the techie has just been out and fixed it.
Well he didn't replace the front of the box on the wall  so it's exposed... But it works
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