Am I eligble? If not, why not??

koinnflak · 15-10-2008, 16:14

Hey guys,

so I went to the Virgin store in Bmouth to ask about broadband.
"No, sorry, u cant get it" was the response.
And I was like WTF because I live in a house with 5 flats, and all
other 4 flats have Virgin, even the one above and the one next to me.
So did I just bump into incompetent sellers or is it really possible that only
4 out of 5 flats can get cable?

My address is BH6 3S*, flat **. Hope someone can help me as I am not looking forward to getting BT or Tiscali...

stevos · 15-10-2008, 16:22

i had to phone them as via the website it said i was in the analogue area, when clearly once i phoned up they told me i was in a cable area. Now im on the 20Mbp Cable.

Graham M · 15-10-2008, 16:28

Quote:

Originally Posted by koinnflak

Hey guys,

so I went to the Virgin store in Bmouth to ask about broadband.
"No, sorry, u cant get it" was the response.
And I was like WTF because I live in a house with 5 flats, and all
other 4 flats have Virgin, even the one above and the one next to me.
So did I just bump into incompetent sellers or is it really possible that only
4 out of 5 flats can get cable?

My address is BH6 3S*, flat **. Hope someone can help me as I am not looking forward to getting BT or Tiscali...

Where's the Virgin Media store in Bournemouth out of interest?

koinnflak · 15-10-2008, 16:55

Castlepoint, it's called "Savvy"

---------- Post added at 15:29 ---------- Previous post was at 15:28 ----------

Quote:

Originally Posted by stevos

i had to phone them as via the website it said i was in the analogue area, when clearly once i phoned up they told me i was in a cable area. Now im on the 20Mbp Cable.

Did u call the 845 840 7777 number?

---------- Post added at 15:55 ---------- Previous post was at 15:29 ----------

Well, called Virgin and they said there is NO WAY that I can get fibre/cable to my house.

So what am I left with then? Tiscali unlimited download on top of a BT line? Seems like the only option....

Stuart · 15-10-2008, 17:01

Quote:

Originally Posted by koinnflak

Castlepoint, it's called "Savvy"

I think you mean Zavvi

As for what else you have available, have a look at http://www.samknows.co.uk. Enter your postcode and/or phone number into that and it tells you which ISPs service your area. It only includes the LLU ones, as the others are all available if you have BT anyway.

koinnflak · 15-10-2008, 17:08

Thanks alot, will check it out

MovedGoalPosts · 15-10-2008, 17:25

I've hidden part of your postcode and flat number. For your own privacy it's never wise to post such details publicly on a forum.

spiderplant · 15-10-2008, 20:16

Too slow Rob

koinnflak: Your flat and another one in the block apparently can't get service. I suggest you speak to sales again and ask them to send a 'spotter' out. These are guys who check for properties like yours that aren't quite cabled, but maybe could be.

koinnflak · 15-10-2008, 21:15

Yeah we were told a spotter would come within a week, we waited for a week then asked them what the hell was going on, and the reply was that "if Virgin found out we weren't eligble for cable the spotter wouldn't turn up or call us to let us know we couldn't get cable." This sucks.

wirelessless · 15-10-2008, 21:15

Don't lose heart yet - they told me I lived in a listed building (I don't), then later that there had definately been VirginMedia in my flat before (there definately hadn't). It was all sorted out in the end by their "spotter".

koinnflak · 15-10-2008, 21:16

and spiderplant, how much would we have to pay in installation fee if we, against all odds, were able to be cabled?

spiderplant · 15-10-2008, 21:22

Dunno. I'm sure someone here could answer that, but I stick to the techy stuff.

koinnflak · 15-10-2008, 21:26

Can I tell Virgin to send a spotter or will they just send me off with the normal "Sorry, you're flat is not cabled, there is nothing we can do"-reply?

spiderplant · 15-10-2008, 21:47

You can only ask. The whole point of spotters is to deal with things like this, and as far as I can tell you have a better chance than most. At least there's already cable in the building.

koinnflak · 21-10-2008, 23:47

OK, went down to Virgin and they refused to send a spotter here. Guess they don't want to sell me broadband then, even if I still mean I could get it as I get TV signal through a wire in the wall that goes into this black General Instruments box which crazy enough gives me free Skysports 1-2-3, MTV etc.. Channel 34 on it is even Virgin's own, and in my previous flat we got the TV signal to that box from Virgin's cable. So something is fishy here

Anyway, I talked to my neighbouring flat and we have all agreed to share the internet. They have Virgin atm, and I need to buy a repeater/access point to increase the signal distribution. I can pick up their network in the room next to their flat, but I need to know more about which repeaters are any good or if they even are compatible with Virgin's own routers. Also on positioning the repeater. Any help?

Thanks to everyone so far, you've been great with your inputs.