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Connection Extremely Bad And Laggy At 4pm - 11pm (50 Mb) - Manchester Area
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Old 16-10-2009, 17:50   #1
ethan103
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Connection Extremely Bad And Laggy At 4pm - 11pm (50 Mb) - Manchester Area
why does it go all laggy and bad at 4 - 11 pm?


Just Phoned Customer Service and it is a JOKE, they say they dont deal with Lwtency Issues as long as speed is fine, how am i supposed to play online games?


My Connection cuts out randomly sometimes and the CS guy says "no it dosent, i just checked, phone us back when it happens"


What kind of BS service is this


Where are the UK English Techs for 50 Mb gone?

And i am supposed to have £60 worth of credict because f all the problems, but guess what, never got a penny.
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Old 16-10-2009, 18:33   #2
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Re: Connection Extremely Bad And Laggy At 4pm - 11pm (50 Mb) - Manchester Area
Quote:
Originally Posted by internetuser View Post
why does it go all laggy and bad at 4 - 11 pm?


Just Phoned Customer Service and it is a JOKE, they say they dont deal with Lwtency Issues as long as speed is fine, how am i supposed to play online games?


My Connection cuts out randomly sometimes and the CS guy says "no it dosent, i just checked, phone us back when it happens"


What kind of BS service is this


Where are the UK English Techs for 50 Mb gone?

And i am supposed to have £60 worth of credict because f all the problems, but guess what, never got a penny.
Can you provide the following:

* Ping
* Traceroute
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Old 16-10-2009, 19:13   #3
ethan103
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Re: Connection Extremely Bad And Laggy At 4pm - 11pm (50 Mb) - Manchester Area
Quote:
Originally Posted by webcrawler2050 View Post
Can you provide the following:

* Ping
* Traceroute
From?

And the thing is on the PC ping just incerase by 50% or so from 25 to 35 or so but on online games when i host its completely laggy for everyone (unlike daytime when friends say its perfect)


And also i cannot play, it seems like 300 - 500ms lag when usually its 40 - 80ms
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Old 16-10-2009, 19:23   #4
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Re: Connection Extremely Bad And Laggy At 4pm - 11pm (50 Mb) - Manchester Area
Press windows key + R

Type ping www.bbc.co.uk press enter, then paste the results

type tracert www.bbc.co.uk press enter, then paste the results.
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Old 16-10-2009, 20:15   #5
ethan103
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Re: Connection Extremely Bad And Laggy At 4pm - 11pm (50 Mb) - Manchester Area
Quote:
Originally Posted by webcrawler2050 View Post
Press windows key + R

Type ping www.bbc.co.uk press enter, then paste the results

type tracert www.bbc.co.uk press enter, then paste the results.
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\>ping bbc.co.uk

Pinging bbc.co.uk [212.58.224.138] with 32 bytes of data:
Reply from 212.58.224.138: bytes=32 time=15ms TTL=120
Reply from 212.58.224.138: bytes=32 time=16ms TTL=120
Reply from 212.58.224.138: bytes=32 time=19ms TTL=120
Reply from 212.58.224.138: bytes=32 time=29ms TTL=120

Ping statistics for 212.58.224.138:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 29ms, Average = 19ms

C:\Users\tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:

1 7 ms 5 ms 5 ms 10.34.180.1
2 10 ms 25 ms 11 ms manc-core-1a-ge-600-1437.network.virginmedia.net
[86.28.65.89]
3 31 ms 19 ms 11 ms man-bb-a-as0-0.network.virginmedia.net [213.105.
175.1]
4 28 ms 15 ms 21 ms gfd-bb-b-ae1-0.network.virginmedia.net [213.105.
175.146]
5 15 ms 17 ms 22 ms redb-ic-1-as0-0.network.virginmedia.net [62.253.
185.78]
6 53 ms 16 ms 35 ms 212.58.239.249
7 34 ms 15 ms 33 ms 212.58.238.149
8 23 ms 16 ms 46 ms virtual-vip.thdo.bbc.co.uk [212.58.224.138]

Trace complete.
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Old 16-10-2009, 20:17   #6
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Re: Connection Extremely Bad And Laggy At 4pm - 11pm (50 Mb) - Manchester Area
Quote:
Originally Posted by internetuser View Post
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\>ping bbc.co.uk

Pinging bbc.co.uk [212.58.224.138] with 32 bytes of data:
Reply from 212.58.224.138: bytes=32 time=15ms TTL=120
Reply from 212.58.224.138: bytes=32 time=16ms TTL=120
Reply from 212.58.224.138: bytes=32 time=19ms TTL=120
Reply from 212.58.224.138: bytes=32 time=29ms TTL=120

Ping statistics for 212.58.224.138:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 29ms, Average = 19ms

C:\Users\tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:

1 7 ms 5 ms 5 ms 10.34.180.1
2 10 ms 25 ms 11 ms manc-core-1a-ge-600-1437.network.virginmedia.net
[86.28.65.89]
3 31 ms 19 ms 11 ms man-bb-a-as0-0.network.virginmedia.net [213.105.
175.1]
4 28 ms 15 ms 21 ms gfd-bb-b-ae1-0.network.virginmedia.net [213.105.
175.146]
5 15 ms 17 ms 22 ms redb-ic-1-as0-0.network.virginmedia.net [62.253.
185.78]
6 53 ms 16 ms 35 ms 212.58.239.249
7 34 ms 15 ms 33 ms 212.58.238.149
8 23 ms 16 ms 46 ms virtual-vip.thdo.bbc.co.uk [212.58.224.138]

Trace complete.
Ping is fine - trace route is fine.

Couple of other things.. how are you connected? Wifi, Ethernet.


Can you got to: http://192.168.100.1 root / root and provide the upstream & downstream power levels.
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Old 17-10-2009, 02:23   #7
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Re: Connection Extremely Bad And Laggy At 4pm - 11pm (50 Mb) - Manchester Area
Quote:
Originally Posted by internetuser View Post
why does it go all laggy and bad at 4 - 11 pm?


Just Phoned Customer Service and it is a JOKE, they say they dont deal with Lwtency Issues as long as speed is fine, how am i supposed to play online games?


My Connection cuts out randomly sometimes and the CS guy says "no it dosent, i just checked, phone us back when it happens"


What kind of BS service is this


Where are the UK English Techs for 50 Mb gone?

And i am supposed to have £60 worth of credict because f all the problems, but guess what, never got a penny.
Which exchange are you on?

Also, what time are you calling VM? as the best time to call is between 10am and 3pm, I'm assuming you get put through to a foreign call centre, rather then UK based 50meg technical support?

I'm on the Salford exhange and I've had enough bad experience with 50meg, most of which, I've never posted on here.
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Old 18-10-2009, 11:31   #8
ethan103
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Re: Connection Extremely Bad And Laggy At 4pm - 11pm (50 Mb) - Manchester Area
Quote:
Originally Posted by webcrawler2050 View Post
Ping is fine - trace route is fine.

Couple of other things.. how are you connected? Wifi, Ethernet.


Can you got to: http://192.168.100.1 root / root and provide the upstream & downstream power levels.

Connected via Modem to PC.

Frequency 298750000 306750000 314750000 N/A
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y N/N/N
Channel Id 54 55 56 N/A
Modulation 256QAM 256QAM 256QAM N/A
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 N/A
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 N/A
Power Level
(dBmV) -5.10 -4.45 -3.77 N/A
RxMER
(dB) 35.97 36.39 37.09 N/A
Correctable
Codewords 0 2 0 N/A
Uncorrectable
Codewords 280 299 307 N/A








---------- Post added at 11:31 ---------- Previous post was at 11:30 ----------

Quote:
Originally Posted by UnReaL View Post
Which exchange are you on?

Also, what time are you calling VM? as the best time to call is between 10am and 3pm, I'm assuming you get put through to a foreign call centre, rather then UK based 50meg technical support?

I'm on the Salford exhange and I've had enough bad experience with 50meg, most of which, I've never posted on here.

Im the cheetham hill area.

And i got put throught to someone in the UK call centre and they booked an egineer.
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