modem or network ?

[blaupunkt]

hi, ive just got back from 2 weeks holiday and when i went away i was having problems at night with very very slow internet connection pages usualy not loading or taking an age to do so, so all in all i have had over 4 weeks of problems now, how ever during the day the connection seems OK.

not knowing much about the power levels etc i was wondering if anyone can take a look at the following modem info and tell me if they notice anything is wrong, my area is ng19 and modem is a 255 model and im on the 20mb connection.

Cable Modem : DOCSIS 1.0/1.1/2.0 Compliant
MAC Address : xxxxxxxxxxxxxxxx
Serial Number : xxxxxxxxxxxxxxxxx
Boot Code Version : 3.1.6d
Software Version : 2.94.1014
Hardware Version : 1.19

Item Status Comments
Acquire a Downstream Channel 402750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 4
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 4.2 dBmV
Downstream SNR : 39.5 dB



CABLE MODEM

•Information

•Status

•Downstream

•Upstream

•Upstream Burst

•Operation Config.

•Event Log

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 6
Upstream Frequency : 22000000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 42.0 dBmV
Upstream Mini-Slot Size : 2

Cable Modem Upstream Burst




Req


Init Maint


Per Maint


Short Data


Long Data


(1)


(3)


(4)


(5)


(6)
Modulation Type QPSK QPSK QPSK QPSK QPSK
Differential Encoding Off Off Off Off Off
Preamble Length 64 128 128 72 80
Preamble Value Offset 184 128 128 176 168
FEC Error Correction (T) 0 5 5 4 9
FEC Codeword Information Bytes (k) 16 34 34 76 236
Scrambler Seed 338 338 338 338 338
Maximum Burst Size 0 0 0 12 254
Guard Time Size 8 48 48 8 8
Last Codeword Length Fixed Fixed Fixed Short Short
Scrambler on/off On On On On On

Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

[Ignitionnet]

That it's slow during the evenings only suggests a congestion issue. Modem levels are fine.