Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | virgin capping help please

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media Internet Service
Reload this Page Can anyone reach softbytelabs.com from cable VM in UK?
Register FAQ Community Calendar

Can anyone reach softbytelabs.com from cable VM in UK?
Reply
Page 1 of 2 1 2
 
Thread Tools
Old 03-08-2008, 01:45   #1
velocite
Inactive
 
Join Date: Jun 2008
Posts: 16
velocite is an unknown quantity at this point
Can anyone reach softbytelabs.com from cable VM in UK?
Until a few days ago, I could reach softbytelabs.com (72.3.245.172) from my VM cable connection without issue.

Now however, traceroute stops prior to the ultimate hop.
I've opened a support call with VM, but their initial response is not promising - suggesting that the problem is with I.E. (rather naive, given that I've already provided tracert diagnostics!)

> tracert softbytelabs.com

Tracing route to softbytelabs.com [72.3.245.172]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms vm-rtr [192.168.1.1]
2 10 ms 13 ms 11 ms osr01newy-v15.network.virginmedia.net [62.30.245.65]
3 10 ms 9 ms 10 ms osr01gate-tenge72.network.virginmedia.net [62.30.245.29]
4 16 ms 17 ms 17 ms gate-t3core-1a-ge-010-0.network.virginmedia.net[80.0.144.69]
5 18 ms 19 ms 18 ms lee-bb-a-so-310-0.network.virginmedia.net [213.105.175.165]
6 30 ms 31 ms 28 ms bre-bb-b-so-200-0.network.virginmedia.net [213.105.175.26]
7 * * * Request timed out.
8 20 ms 17 ms 18 ms ldn-b2-link.telia.net [213.248.100.97]
9 21 ms 17 ms 18 ms ldn-bb2-link.telia.net [80.91.250.229]
10 93 ms 94 ms 93 ms ash-bb1-link.telia.net [213.248.65.210]
11 112 ms 112 ms 110 ms atl-bb1-link.telia.net [80.91.251.86]
12 134 ms 133 ms 144 ms dls-bb1-link.telia.net [80.91.248.213]
13 135 ms 131 ms 134 ms rackspace-ic-127247-dls-bb1.c.telia.net [213.248.88.174]
14 132 ms 132 ms 133 ms vlan901.core1.dfw1.rackspace.com [72.3.128.21]
15 134 ms 134 ms 133 ms aggr2a.dfw1.rackspace.net [72.3.129.7]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.

I've established from a local ADSL connection that softbytelabs.com is reachable from the UK:
> tracert softbytelabs.com

Tracing route to softbytelabs.com [72.3.245.172]
over a maximum of 30 hops:

1 120 ms 199 ms 100 ms adsl-rtr [192.168.1.1]
2 67 ms 132 ms 132 ms lo98.sc-acc-bras-6.as9105.net [212.74.102.6]
3 74 ms 158 ms 135 ms 10.72.4.113
4 137 ms 145 ms 145 ms 10.72.4.126
5 76 ms 131 ms 79 ms xe-3-1-0-0.lon10.ip.tiscali.net [213.200.79.9]
6 126 ms 118 ms 119 ms ge-0.linx.londen03.uk.bb.gin.ntt.net [195.66.224.138]
7 254 ms 152 ms 627 ms as-0.r20.nycmny01.us.bb.gin.ntt.net [129.250.3.254]
8 168 ms 166 ms 158 ms ae-0.r21.nycmny01.us.bb.gin.ntt.net [129.250.2.26]
9 154 ms 164 ms 171 ms as-0.r21.asbnva01.us.bb.gin.ntt.net [129.250.2.9]
10 229 ms 251 ms 198 ms as-1.r20.dllstx09.us.bb.gin.ntt.net [129.250.3.42]
11 192 ms 184 ms 185 ms po-1.r02.dllstx09.us.bb.gin.ntt.net [129.250.2.154]
12 196 ms 198 ms 198 ms xe-8-1.r02.dllstx09.us.ce.gin.ntt.net [157.238.225.222]
13 198 ms 212 ms 199 ms vlan901.core1.dfw1.rackspace.com [72.3.128.21]
14 199 ms 211 ms 211 ms aggr2a.dfw1.rackspace.net [72.3.129.7]
15 186 ms 197 ms 198 ms softbytelabs.com [72.3.245.172]

Trace complete.

Please could another VM cable user (preferable in the Newcastle Upon Tyne area) post the result of a 'tracert softbytelabs.com'
velocite is offline   Reply With Quote
Advertisement
Old 03-08-2008, 02:56   #2
Horace
©Beam Software
 
Join Date: Jan 2004
Location: Teesside
Services: BB (200mbit), 1x V6, iPad, iPhone
Posts: 1,411
Horace has reached the bronze age
Horace has reached the bronze age
Re: Can anyone reach softbytelabs.com from cable VM in UK?
3 8 ms 7 ms 23 ms midd-t2cam1-a-ge94.network.virginmedia.net [213.106.238.93]
4 7 ms 7 ms 6 ms midd-t3core-1a-ge-011-0.network.virginmedia.net [195.182.176.101]
5 9 ms 9 ms 8 ms lee-bb-a-so-130-0.network.virginmedia.net [213.105.75.45]
6 17 ms 15 ms 16 ms bre-bb-b-so-200-0.network.virginmedia.net [213.105.175.26]
7 27 ms 39 ms 14 ms telc-ic-1-as0-0.network.virginmedia.net [62.253.185.74]
8 13 ms 15 ms 14 ms ldn-b2-link.telia.net [213.248.100.97]
9 15 ms 13 ms 68 ms ldn-bb2-link.telia.net [80.91.252.13]
10 89 ms 91 ms 89 ms ash-bb1-link.telia.net [213.248.65.210]
11 109 ms 102 ms 107 ms atl-bb1-link.telia.net [80.91.252.122]
12 124 ms 127 ms 124 ms dls-bb1-link.telia.net [213.248.80.146]
13 221 ms 235 ms 234 ms rackspace-ic-127247-dls-bb1.c.telia.net [213.248.88.174]
14 124 ms 124 ms 124 ms vlan901.core1.dfw1.rackspace.com [72.3.128.21]
15 122 ms 121 ms 124 ms aggr2a.dfw1.rackspace.net [72.3.129.7]
16 126 ms 120 ms 119 ms softbytelabs.com [72.3.245.172]

Looks fine from Teesside, biggish spike at rackspace mind.
Horace is offline   Reply With Quote
Old 03-08-2008, 03:55   #3
moaningmags
Inactive
 
Join Date: Aug 2007
Location: Scotland
Age: 52
Services: 20mb, Tv, Phone
Posts: 2,849
moaningmags has a bronze arraymoaningmags has a bronze arraymoaningmags has a bronze array
moaningmags has a bronze arraymoaningmags has a bronze arraymoaningmags has a bronze arraymoaningmags has a bronze arraymoaningmags has a bronze arraymoaningmags has a bronze arraymoaningmags has a bronze arraymoaningmags has a bronze arraymoaningmags has a bronze arraymoaningmags has a bronze array
Re: Can anyone reach softbytelabs.com from cable VM in UK?
C:\Documents and Settings\Mum>tracert www.softbytelabs.com

Tracing route to softbytelabs.com [72.3.245.172]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 10 ms 8 ms 10 ms 10.138.0.1
3 9 ms 9 ms 7 ms 62.31.112.40
4 9 ms 8 ms 8 ms uddi-t3core-1a-ge-010-0.network.virginmedia.net
[80.3.16.69]
5 14 ms 13 ms 13 ms lee-bb-a-so-220-0.network.virginmedia.net [213.1
05.175.189]
6 20 ms 20 ms 21 ms bre-bb-b-so-200-0.network.virginmedia.net [213.1
05.175.26]
7 20 ms 19 ms 19 ms telc-ic-1-as0-0.network.virginmedia.net [62.253.
185.74]
8 22 ms 20 ms 19 ms ldn-b2-link.telia.net [213.248.100.97]
9 21 ms 20 ms 18 ms ldn-bb1-link.telia.net [80.91.250.225]
10 94 ms 94 ms 95 ms ash-bb1-link.telia.net [213.248.65.98]
11 108 ms 111 ms 109 ms atl-bb1-link.telia.net [80.91.252.218]
12 129 ms 129 ms 130 ms dls-bb1-link.telia.net [80.91.248.213]
13 134 ms 132 ms 132 ms rackspace-ic-127247-dls-bb1.c.telia.net [213.248
.88.174]
14 131 ms 131 ms 131 ms vlan901.core1.dfw1.rackspace.com [72.3.128.21]
15 133 ms 136 ms 132 ms aggr2a.dfw1.rackspace.net [72.3.129.7]
16 131 ms 133 ms 137 ms softbytelabs.com [72.3.245.172]

Trace complete.

C:\Documents and Settings\Mum>

Loads fine in IE and I'm with VM
moaningmags is offline   Reply With Quote
Old 03-08-2008, 08:25   #4
Rik
cf.mega poster
 
Rik's Avatar
 
Join Date: Jan 2004
Location: Hertfordshire
Age: 52
Services: 1Gbps Broadband
Posts: 1,107
Rik has a very nice sixpackRik has a very nice sixpackRik has a very nice sixpackRik has a very nice sixpackRik has a very nice sixpackRik has a very nice sixpackRik has a very nice sixpackRik has a very nice sixpackRik has a very nice sixpackRik has a very nice sixpackRik has a very nice sixpackRik has a very nice sixpackRik has a very nice sixpackRik has a very nice sixpackRik has a very nice sixpackRik has a very nice sixpack
Re: Can anyone reach softbytelabs.com from cable VM in UK?
Works fine for me as well
VM (Luton Network)
__________________
Rik is offline   Reply With Quote
Old 03-08-2008, 08:37   #5
whydoIneedatech
Guest
 
Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
Posts: n/a
Re: Can anyone reach softbytelabs.com from cable VM in UK?
Instant connection via www.softbytelabs.com and IP [72.3.245.172] on a Virgin connection.
  Reply With Quote
Old 03-08-2008, 09:02   #6
johnmc
cf.member
 
Join Date: Apr 2004
Posts: 23
johnmc is an unknown quantity at this point
Re: Can anyone reach softbytelabs.com from cable VM in UK?
Works fine on a 10mb connection with VM in the midlands.
johnmc is offline   Reply With Quote
Old 03-08-2008, 09:23   #7
Kymmy
Inactive
 
Join Date: Dec 2007
Posts: 18,385
Kymmy has a pair of shiny starsKymmy has a pair of shiny starsKymmy has a pair of shiny starsKymmy has a pair of shiny starsKymmy has a pair of shiny stars
Kymmy has a pair of shiny starsKymmy has a pair of shiny starsKymmy has a pair of shiny starsKymmy has a pair of shiny stars
Re: Can anyone reach softbytelabs.com from cable VM in UK?
Tracing route to softbytelabs.com [72.3.245.172]

over a maximum of 30 hops:



1 7 ms 8 ms 6 ms 10.136.124.1

2 8 ms 8 ms 9 ms lutn-t2cam1-b-v113.network.virginmedia.net [80.4.118.145]

3 9 ms 10 ms 9 ms lutn-t3core-1a-ge-011-0.network.virginmedia.net [62.252.64.85]

4 14 ms 10 ms 13 ms nth-bb-b-so-120-0.network.virginmedia.net [213.105.175.153]

5 10 ms 19 ms 12 ms pop-bb-a-so-100-0.network.virginmedia.net [213.105.172.14]

6 12 ms 11 ms 11 ms bre-bb-b-so-320-0.network.virginmedia.net [62.255.81.238]

7 11 ms 12 ms 11 ms telc-ic-1-as0-0.network.virginmedia.net [62.253.185.74]

8 12 ms 10 ms 12 ms ldn-b2-link.telia.net [213.248.100.97]

9 12 ms 13 ms 11 ms ldn-bb2-link.telia.net [80.91.250.229]

10 97 ms 88 ms 86 ms ash-bb1-link.telia.net [213.248.65.210]

11 101 ms 101 ms 144 ms atl-bb1-link.telia.net [80.91.251.86]

12 120 ms 119 ms 120 ms dls-bb1-link.telia.net [213.248.80.146]

13 125 ms 122 ms 123 ms rackspace-ic-127247-dls-bb1.c.telia.net [213.248.88.174]

14 123 ms 123 ms 123 ms vlan901.core1.dfw1.rackspace.com [72.3.128.21]

15 122 ms 124 ms 125 ms aggr2a.dfw1.rackspace.net [72.3.129.7]

16 122 ms 123 ms 124 ms softbytelabs.com [72.3.245.172]



Trace complete.
Kymmy is offline   Reply With Quote
Old 03-08-2008, 09:41   #8
Hugh
laeva recumbens anguis
Cable Forum Team
 
Hugh's Avatar
 
Join Date: Jun 2006
Age: 68
Services: Premiere Collection
Posts: 43,503
Hugh has a golden auraHugh has a golden auraHugh has a golden aura
Hugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden aura
Re: Can anyone reach softbytelabs.com from cable VM in UK?
Instant connection on 10Mb in Leeds.

Tracing route to softbytelabs.com [72.3.245.172]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms xxxxxxx.setup [192.168.11.1]
2 8 ms 7 ms 7 ms xxxxxxxxxxxxxxxxxx
3 8 ms 7 ms 9 ms leed-xxxxxxxxxxxxxxxxxx.network.virginmedia.net [xxxxxxxxxxxx]
4 9 ms 8 ms 9 ms leed-t3core-1b-ge-010-0.network.virginmedia.net[80.0.50.146]
5 9 ms 7 ms 9 ms lee-bb-a-so-230-0.network.virginmedia.net [213.105.175.65]
6 15 ms 14 ms 14 ms bre-bb-b-so-200-0.network.virginmedia.net [213.105.175.26]
7 14 ms 13 ms 15 ms telc-ic-1-as0-0.network.virginmedia.net [62.253.185.74]
8 16 ms 18 ms 15 ms ldn-b2-link.telia.net [213.248.100.97]
9 14 ms 15 ms 14 ms ldn-bb2-link.telia.net [80.91.250.229]
10 90 ms 90 ms 91 ms ash-bb1-link.telia.net [213.248.65.210]
11 113 ms 104 ms 104 ms atl-bb1-link.telia.net [80.91.252.122]
12 123 ms 125 ms 123 ms dls-bb1-link.telia.net [80.91.248.213]
13 123 ms 124 ms 125 ms rackspace-ic-127247-dls-bb1.c.telia.net [213.248.88.174]
14 127 ms 126 ms 124 ms vlan901.core1.dfw1.rackspace.com [72.3.128.21]
15 126 ms 127 ms 126 ms aggr2a.dfw1.rackspace.net [72.3.129.7]
16 125 ms 125 ms 125 ms softbytelabs.com [72.3.245.172]
Trace complete.
__________________
Thank you for calling the Abyss.
If you have called to scream, please press 1 to be transferred to the Void, or press 2 to begin your stare.
If my post is in bold and this colour, it's a Moderator Request.
Hugh is offline   Reply With Quote
Old 03-08-2008, 09:53   #9
Joxer
Inactive
 
Join Date: Jan 2008
Location: Sunny Cumbernauld
Services: 20Mb BB, phone
Posts: 651
Joxer is just really niceJoxer is just really niceJoxer is just really niceJoxer is just really niceJoxer is just really niceJoxer is just really nice
Send a message via MSN to Joxer
Re: Can anyone reach softbytelabs.com from cable VM in UK?
What does you ip begin with? Just the first number, it's probably an bogon filter issue at the website.
Joxer is offline   Reply With Quote
Old 03-08-2008, 12:31   #10
blade85
Inactive
 
Join Date: Apr 2007
Posts: 117
blade85 is on a distinguished roadblade85 is on a distinguished road
Re: Can anyone reach softbytelabs.com from cable VM in UK?
working fine here as well (birmingham- still on the 4 meg :-/)
blade85 is offline   Reply With Quote
Old 03-08-2008, 12:39   #11
JohnHorb
Guest
 
Location: Sale, Cheshire
Services: 10MB Broadband, DTV, Telephone
Posts: n/a
Re: Can anyone reach softbytelabs.com from cable VM in UK?
Quote:
Originally Posted by Joxer View Post
What does you ip begin with? Just the first number, it's probably an bogon filter issue at the website.
62 - from the tracert posted
  Reply With Quote
Old 03-08-2008, 12:50   #12
Joxer
Inactive
 
Join Date: Jan 2008
Location: Sunny Cumbernauld
Services: 20Mb BB, phone
Posts: 651
Joxer is just really niceJoxer is just really niceJoxer is just really niceJoxer is just really niceJoxer is just really niceJoxer is just really nice
Send a message via MSN to Joxer
Re: Can anyone reach softbytelabs.com from cable VM in UK?
Quote:
Originally Posted by JohnHorb View Post
62 - from the tracert posted
My ip is 80.195.56.114

tracepath softbytelabs.com
1: 192.168.123.145 (192.168.123.145) 0.233ms pmtu 1500
1: 10.141.0.1 (10.141.0.1) 11.835ms asymm 2
1: 10.141.0.1 (10.141.0.1) 9.578ms asymm 2
2: osr01cast-v15.network.virginmedia.net (62.30.246.129) 10.240ms asymm 3
3: osr01uddi-tenge72.network.virginmedia.net (62.30.246.37) 13.014ms asymm 4
4: uddi-t3core-1a-ge-010-0.network.virginmedia.net (80.3.16.69) 21.764ms asymm 13
5: lee-bb-a-so-220-0.network.virginmedia.net (213.105.175.189) 21.211ms asymm 12
6: bre-bb-b-so-200-0.network.virginmedia.net (213.105.175.26) 23.525ms asymm 13
7: telc-ic-1-as0-0.network.virginmedia.net (62.253.185.74) 22.852ms asymm 14
8: ldn-b2-link.telia.net (213.248.100.97) 21.829ms asymm 14
9: ldn-bb2-link.telia.net (80.91.250.229) 23.546ms asymm 16
10: ash-bb1-link.telia.net (213.248.65.210) 98.340ms asymm 17
11: atl-bb1-link.telia.net (80.91.252.218) 113.022ms asymm 18
12: dls-bb1-link.telia.net (213.248.80.146) 129.642ms asymm 19
13: rackspace-ic-127247-dls-bb1.c.telia.net (213.248.88.174) 135.598ms asymm 17
14: vlan901.core1.dfw1.rackspace.com (72.3.128.21) 142.301ms asymm 17
15: aggr2a.dfw1.rackspace.net (72.3.129.7) 139.273ms asymm 18
16: softbytelabs.com (72.3.245.172) 138.544ms reached

So where does the tracert show the OP's IP?
Joxer is offline   Reply With Quote
Old 03-08-2008, 12:55   #13
JohnHorb
Guest
 
Location: Sale, Cheshire
Services: 10MB Broadband, DTV, Telephone
Posts: n/a
Re: Can anyone reach softbytelabs.com from cable VM in UK?
Quote:
Originally Posted by Joxer View Post
My ip is 80.195.56.114

tracepath softbytelabs.com
1: 192.168.123.145 (192.168.123.145) 0.233ms pmtu 1500
1: 10.141.0.1 (10.141.0.1) 11.835ms asymm 2
1: 10.141.0.1 (10.141.0.1) 9.578ms asymm 2
2: osr01cast-v15.network.virginmedia.net (62.30.246.129) 10.240ms asymm 3
3: osr01uddi-tenge72.network.virginmedia.net (62.30.246.37) 13.014ms asymm 4
4: uddi-t3core-1a-ge-010-0.network.virginmedia.net (80.3.16.69) 21.764ms asymm 13
5: lee-bb-a-so-220-0.network.virginmedia.net (213.105.175.189) 21.211ms asymm 12
6: bre-bb-b-so-200-0.network.virginmedia.net (213.105.175.26) 23.525ms asymm 13
7: telc-ic-1-as0-0.network.virginmedia.net (62.253.185.74) 22.852ms asymm 14
8: ldn-b2-link.telia.net (213.248.100.97) 21.829ms asymm 14
9: ldn-bb2-link.telia.net (80.91.250.229) 23.546ms asymm 16
10: ash-bb1-link.telia.net (213.248.65.210) 98.340ms asymm 17
11: atl-bb1-link.telia.net (80.91.252.218) 113.022ms asymm 18
12: dls-bb1-link.telia.net (213.248.80.146) 129.642ms asymm 19
13: rackspace-ic-127247-dls-bb1.c.telia.net (213.248.88.174) 135.598ms asymm 17
14: vlan901.core1.dfw1.rackspace.com (72.3.128.21) 142.301ms asymm 17
15: aggr2a.dfw1.rackspace.net (72.3.129.7) 139.273ms asymm 18
16: softbytelabs.com (72.3.245.172) 138.544ms reached

So where does the tracert show the OP's IP?
Sorry, my bad.
  Reply With Quote
Old 03-08-2008, 13:56   #14
Paul
Dr Pepper Addict
Cable Forum Team
 
Paul's Avatar
 
Join Date: Oct 2003
Location: Nottingham
Age: 62
Services: Aquiss FTTP (900M), Sky Q TV, Sky Mobile, Flextel SIP
Posts: 29,619
Paul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered stars
Paul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered stars
Re: Can anyone reach softbytelabs.com from cable VM in UK?
Since your trace shows you making it off the VM network (and to rackspace) then the issue is not VM's - so there is little they can do for you anyway.
__________________

Baby, I was born this way.
Paul is offline   Reply With Quote
Old 03-08-2008, 14:11   #15
velocite
Inactive
 
Join Date: Jun 2008
Posts: 16
velocite is an unknown quantity at this point
Re: Can anyone reach softbytelabs.com from cable VM in UK?
Quote:
Originally Posted by Joxer View Post
What does you ip begin with? Just the first number, it's probably an bogon filter issue at the website.
Well spotted.

My VM-Blueyonder assigned IP address is 92.233.x.x which is an address range renowned for trojan use.

Perhaps whoever hosts softbytelabs.com (presumably rackspace.com) started blocking the 92.233.x.x range at the end of July?

I'll take it up directly with Softbytelabs.

Thanks everyone for your input.
velocite is offline   Reply With Quote
Reply
Page 1 of 2 1 2

« Previous Thread | Next Thread »

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT +1. The time now is 14:52.

Contact Us - Service Status - Cable Forum - Archive - Privacy Statement - Terms of Service - Top

Server: osmium.zmnt.uk
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2025, vBulletin Solutions Inc.
All Posts and Content are © Cable Forum
Copyright © 2025 Cable Forum Hosted On Hetzner Cloud