Those BLINKIN lights - Southampton Outage?

paul nolan · 21-05-2008, 15:08

after always reading about Southampton notorious issues due to the age of the network, I've always been pretty lucky and not really had any issues.

The last couple of weeks the On Demand DTV service and Internet have been up and down more than I can remenber.

both lights on the V+ box and the Modem are blinking (how those lights aren't as notorious as the 360's "ring of death, i don't know).
the Technical stuff page shows and IP of 0.0.0.0, the On demand pages are saying quote "1092", and the Medic / Yellow button is showing "TwoWay Network down"

when accessing the modem diagnostics I get a lovely netwo access "denied" message.

anyone else have issues in Southampton?

paul nolan · 21-05-2008, 17:54

Still "blinking" blinking...!

It was 14 hours last time. 5 hours so far this time.

And our friends in tech support in asia are "blinking" useless.

Thank goodness for mobile phone web access.

Zanny · 21-05-2008, 22:52

Im also in Southampton and my internet has been fine all day. must be more local than a general southampton issue.

PaulH225 · 21-05-2008, 22:54

Also fine here in SO16 and again, has been all day as far as I can tell.

paul nolan · 22-05-2008, 06:07

It finally came back on yesterday at 6:11 pm, so it was at least another 6 hours out in the end.

and looking at the Modem event log, it looks as if there was another outage around 1 am this morning.

oh well..... hopefully all will be fine going forward

paul nolan · 22-05-2008, 11:40

Oh joy...

My wife has just phoned me at work and it's down AGAIN!

paul nolan · 22-05-2008, 16:49

Its still down today...

When accessing on demand, the V+ box has a 1021 error today. Which (according to tech support) is a server level problem.

Hopefully we'll be back up again soon.

paul nolan · 23-05-2008, 07:14

After a lot of self diagnostics. I think i've found a problem with the coax from the wall to the splitter. Hopefully replacing this will resolve all problems.

admars · 23-05-2008, 09:10

I'm in SO15 my internet stopped worked yesterday afternoon, still down

paul nolan · 23-05-2008, 09:51

Aww... Don't make me think my fiddling with th coax and the odd 10 minutes of connection was a fluke.

23-05-2008, 09:54

Quote:

Originally Posted by paul nolan

Aww... Don't make me think my fiddling with th coax and the odd 10 minutes of connection was a fluke.

If its your V+ box then give them another call on 151 and tell about the cable.

admars · 23-05-2008, 10:07

strange thing is the middle light on the stb (black pace one) stopped blinking yesterday evening, which normally means internet starts working again ( I have that through separate NTL modem), but no joy

I had hoped overnight, with everything being completely turned off and unplugged, come thins morning, starting it all up properly in order from cold it would be ok.

paul nolan · 23-05-2008, 10:10

Quote:

Originally Posted by whydoIneedatech

If its your V+ box then give them another call on 151 and tell about the cable.

I've got a call out booked for sat pm. And as it's a simultaneous problem with V+ and modem its guaranteed the problem is between the splitter and the server.

admars · 23-05-2008, 12:19

the server status says that they are playing with webmail, so maybe it's like the billing issue the other month, i.e. while upgrading one thing they've temporarily broken the internet.

23-05-2008, 12:27

Quote:

Originally Posted by admars

the server status says that they are playing with webmail, so maybe it's like the billing issue the other month, i.e. while upgrading one thing they've temporarily broken the internet.

Different servers