Problems with 4mb Internet Connection

[allsorts111]

Firstly, I would like to say thank you and hello to everyone from this community,- over the past year you guys have provided me with a wealth of help.

However, over the past three weeks I have consistently been troubled by my Virgin Media connection. When it comes to downloading files I find that they halt on the very last few percent,- mainly at around 88-99%.

These problems have been occurring under:- Internet Explorer and Firefox. Without My router and with my router. After re-booting the cable modem and/or my pc.

The main problem is I am unable to download attachments from my work email address, meaning I am now confined to working an extra hour (sometimes more) as I can only read and reply to emails with an attachment at work; which is a vital part of my job.

Having said that my Upload and Download speeds have always remained what they should be, and as I expect them to be.

Additional Information:-

This is happening on my media centre, Work laptop and home Pc. This issue remains present on both Internet Explorer 7 and Firefox. There seems to be no time which it does not occur. Though, typically at around 7am and about 9pm. (Times which I am home from work).

http://192.168.100.1/logs.html Reports:-

2008-05-20 15:40:09 5-Warning 0x040DC13C DHCP RENEW WARNING - Field invalid in response
2008-05-13 19:23:22 6-Notice 0x045A80E4 TLV-11 - unrecognized OID
1970-01-01 00:00:13 3-Critical 0x040D9A2C DHCP WARNING - Non-critical field invalid in response.
2008-05-13 11:57:02 6-Notice 0x045A80E4 TLV-11 - unrecognized OID
1970-01-01 00:00:10 3-Critical 0x040D9A2C DHCP WARNING - Non-critical field invalid in response.
2008-05-13 10:22:19 6-Notice 0x045A80E4 TLV-11 - unrecognized OID
1970-01-01 00:00:15 3-Critical 0x040D9A2C DHCP WARNING - Non-critical field invalid in response.
2008-05-13 10:12:46 6-Notice 0x045A80E4 TLV-11 - unrecognized OID
1970-01-01 00:00:13 3-Critical 0x040D9A2C DHCP WARNING - Non-critical field invalid in response.
2008-05-13 09:33:33 6-Notice 0x045A80E4 TLV-11 - unrecognized OID
1970-01-01 00:00:14 3-Critical 0x040D9A2C DHCP WARNING - Non-critical field invalid in response.
2008-05-13 09:01:47 6-Notice 0x045A80E4 TLV-11 - unrecognized OID
1970-01-01 00:00:11 3-Critical 0x040D9A2C DHCP WARNING - Non-critical field invalid in response.
2008-05-13 06:38:09 6-Notice 0x045A80E4 TLV-11 - unrecognized OID
1970-01-01 00:00:12 3-Critical 0x040D9A2C DHCP WARNING - Non-critical field invalid in response.
2008-05-06 10:48:37 5-Warning 0x040DC13C DHCP RENEW WARNING - Field invalid in response
2008-04-29 14:39:39 6-Notice 0x045A80E4 TLV-11 - unrecognized OID
1970-01-01 00:00:14 3-Critical 0x040D9A2C DHCP WARNING - Non-critical field invalid in response.

---------- Post added at 17:38 ---------- Previous post was at 16:48 ----------

Anyone know what to suggest, im at a lost end and there is seemingly nothing I can think of. Tech support do not seem to be interested,- as per usual.

What email client do you use (or is it just Hotmail/Gmail/etc)?

[allsorts111]

We use both Outlook Web Access and Outlook Express (included with Office 2007).
However, I’m also finding this to be an issue with any download from any website around 90% of the time.
Whilst at work I am able to use my work laptop (and their connection) to download attachments which therefore leads me to believe that it is my internet connection.
Im not bothered about downloading more bothered about being unable to open email attachments!
Damn you Virgin!

Originally Posted by allsorts111

Firstly, I would like to say thank you and hello to everyone from this community,- over the past year you guys have provided me with a wealth of help.

However, over the past three weeks I have consistently been troubled by my Virgin Media connection. When it comes to downloading files I find that they halt on the very last few percent,- mainly at around 88-99%.

These problems have been occurring under:- Internet Explorer and Firefox. Without My router and with my router. After re-booting the cable modem and/or my pc.

The main problem is I am unable to download attachments from my work email address, meaning I am now confined to working an extra hour (sometimes more) as I can only read and reply to emails with an attachment at work; which is a vital part of my job.

Having said that my Upload and Download speeds have always remained what they should be, and as I expect them to be.

Additional Information:-

This is happening on my media centre, Work laptop and home Pc. This issue remains present on both Internet Explorer 7 and Firefox. There seems to be no time which it does not occur. Though, typically at around 7am and about 9pm. (Times which I am home from work).

http://192.168.100.1/logs.html Reports:-



---------- Post added at 17:38 ---------- Previous post was at 16:48 ----------

Anyone know what to suggest, im at a lost end and there is seemingly nothing I can think of. Tech support do not seem to be interested,- as per usual.

I presume you are on a Motorola Cable Modem as your logs are not to dis similar to my own posted below, could you please post the Downstream and Upstream power levels from the Signal Tab please.
=================================================

our logs are actually quite normal, because when a modem is rebooted it receives every single update that was ever issued for that modem required or not.

Check my own logs, I even have logs with the year 1970 in them!.

2008-05-10 05:48:57 3-Critical 0x04E33A74 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2008-05-08 12:48:15 5-Warning 0x040DC13C DHCP RENEW WARNING - Field invalid in response
008-04-25 15:42:02 4-Error 0x041D0444 SW upgrade Failed before download - File not Present
2008-04-25 15:42:02 6-Notice 0x041D0318 SW Download INIT - Via Config file A,.iyewrkldJ
2008-04-25 15:41:59 6-Notice 0x045A80E4 TLV-11 - unrecognized OID
1970-01-01 00:00:14 3-Critical 0x040D9A2C DHCP WARNING - Non-critical field invalid in response.
1970-01-01 00:00:11 3-Critical 0x040D9964 DHCP FAILED - Discover sent, no offer received
1970-01-01 00:00:11 3-Critical 0x040D9964 DHCP FAILED - Discover sent, no offer received
2008-04-11 15:23:27 3-Critical 0x04E33A74 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2008-04-11 09:40:33 3-Critical 0x0501BDC8 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2008-04-09 09:53:43 5-Warning 0x040DC13C DHCP RENEW WARNING - Field invalid in response
2008-03-26 09:23:47 4-Error 0x041D0444 SW upgrade Failed before download - File not Present
2008-03-26 09:23:47 6-Notice 0x041D0318 SW Download INIT - Via Config file KDHSUBsgvca6
2008-03-26 09:23:47 6-Notice 0x045A80E4 TLV-11 - unrecognized OID
1970-01-01 00:00:15 3-Critical 0x040D9A2C DHCP WARNING - Non-critical field invalid in response.
2008-03-26 01:18:34 3-Critical 0x04E33A74 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2008-03-23 09:03:52 5-Warning 0x040DC13C DHCP RENEW WARNING - Field invalid in response
1970-01-04 12:13:32 4-Error 0x040D9A93 ToD request sent- No Response received
1970-01-04 00:23:30 4-Error 0x041D0444 SW upgrade Failed before download - File not Present
1970-01-04 00:23:30 6-Notice 0x041D0318 SW Download INIT - Via Config file JKDHSUBsgvca
1970-01-04 00:23:30 6-Notice 0x045A80E4 TLV-11 - unrecognized OID

And my modem is working fine.

[allsorts111]

Frequency 331000000 Hz Locked
Signal to Noise Ratio 40 dB
Power Level 7 dB

Channel ID 3
Frequency 34000000 Hz Ranged
Power Level 42 dBmV

Originally Posted by allsorts111

Frequency 331000000 Hz Locked
Signal to Noise Ratio 40 dB
Power Level 7 dB

Channel ID 3
Frequency 34000000 Hz Ranged
Power Level 42 dBmV

Those power levels are within the operational parameters of your modem any fault must lie elsewhere.

Have thought of using a Googlemail account and having mail forwarded to it as the capacity is 6500Mb.

[allsorts111]

It's not just a problem im having with downloading from outlook, its any download, from any one of my systems, with or without a router. Whilst at work (using the same laptop) everything works as expected.
So therefore, the problem must lie somewhere with Virgin?

Originally Posted by allsorts111

It's not just a problem im having with downloading from outlook, its any download, from any one of my systems, with or without a router. Whilst at work (using the same laptop) everything works as expected.
So therefore, the problem must lie somewhere with Virgin?

Which model is your modem

[allsorts111]

Its a Moto 5B5100 surfboard.
And thanks for helping

Originally Posted by allsorts111

Its a Moto 5B5100 surfboard.
And thanks for helping

I have the same modem and is a solid bit of kit, the cause of the fault must lie elsewhere possibly high utilisation on your UBR.

If you can wait till 1 June you can ring up for free and find out.