VBox controls not working

[bryanchapman99]

Hi,

Box seemed to switch its self off this morning. Power cycled it and back working again - so we thought....

Noticed that remote not working - sending signal, but not doing anything.

Tried using box controls to change channel etc - nothing.

Have used reset button and power cycled again - same thing.

Anything I can check for before sitting on the phone for hours?

Many thanks
Bryan

[Wicked_and_Crazy]

New batteries in the remote?

[bryanchapman99]

Originally Posted by Wicked_and_Crazy

New batteries in the remote?

Not sure how this will will help, I've been trying to use the buttons on the front of the V-Box....

Originally Posted by bryanchapman99

Tried using box controls to change channel etc - nothing.

[Zarniwoop]

The same thing happened to me recently and the box had to be replaced. As for being on the phone for hours, I was expecting this and with both the calls I had to make, i was speaking to a 'real person' within a minute each time.

Good luck!